PoprealReviews 481

This is a beautiful dress. It fits perfectly. I don't wear dresses because Im not comfortable in them, but this one makes me feel elegant and pretty. Thank you so much. I was expecting it to arrive the day after the prom, but I decided to take the chance, and it payed out. It arrived 4 days before, so now I know Im going to look fantastic with my daughter. Thanks again for everything and I am recommending you to everyone that needs anything. Thanks.

Do not waste your money on this website! The quality is so cheap but what do you expect for that much money. I had really poor experience with customer care. They had promo for free shipping but they charged me $30 for shipping and never refund me. They also shipped my items partially and it took 3 months to receive them. I am still waiting on one item to be delivered. I bought 3 matching outfits and none of them are decent to be worn in public. See through and size not fitting. Please save yourself the frustration and hassle and DON'T USE this website.

Order number P*******

I made the order on 2019-02-24 and I still did not receive all my order until now. The representative sent me a couple out of stock notifications. I wanted the refund but since the credit card that I used to pay for the order get replaced with new numbers, the Popreal representative said they can't refund to my new card. I ask them for cash refund and they ignore my request. It is fine then. To accommodate with them, I had to keep the replacement ( I don't even like the items) every time they sent the out of stock notification. Every time you make the replacement, you have to pay extra if the replacement is more expensive ( even $1 extra). Since I don't want to pay any extra for the item that I don't even like and this is not even my fault that they can't complete the order, I have to get the replaced item that less value than the one I pay for. After several times of replacement, I thought that they should be able to deliver all the items. I also double check with them about the replacement items and the missing items for my order to make sure that I don't have to waste my time to keep email them and do the replacements over and over again. Most of the time the store representative do not answer my questions. The representative tell me to wait patiently so I wait...

Guess what... more than three months later, I got another out of stock notifications. Over all, I got > 3 out of stock notifications for one order. This is unacceptable. This time they even ignore the email that I sent them. I don't know if they will send me the replace items or they just take my money and ignore my order. They still owe me over $50 U.S. At this point, I may just call the bank that I pay with and tell them about the situation to see if they can report this transaction as fraud or how deal with this business. I don't mind to lose $50 but I feel cheated... It's ok to make mistake in business but the matter is how to deal with it. Popreal definitely did not want to deal with their mistake.

I purchased a matching mother-daughter dress set in February. The mother dress arrived but did not fit. I asked about a return and refund, but they told me that the cost to return was too much so offered me a half refund and told me to give the dress to someone else. I agreed to these terms but 4 months later have still not received the refund they promised.
Then in April (2 months after the original purchase), I received an out of stock notification for the daughter dress and a promise of a refund. I am still waiting for this refund too.
I have contacted the company regularly asking for the refunds that are owed to me, but they keep asking me to give them more time. I am extremely unsatisfied. I just want the refund to be processed in a timely manner. I have already waited for months for this to be resolved.

The dream of every mother, dress her own princess in her image! I found beautiful costumes for the summer season at the beach, for me and for my daughter, the beauty of this store is that you find the clothes in pairs for mom and princess and at a great price! I buy from Italy and the time of arrival of the product varies from 15 to 30 days, but always received everything.il sogno di ogni mamma, vestire la propria principessa a sua immagine! Ho trovato su questo negozio online dei bellissimi costumi per la stagione estiva al mare, per me e per mia figlia! Il bello di questo negozio è proprio che trovi gli abiti in coppia per mamma e principessa e ad ottimo prezzo! Io compro dall'italia e i tempi di arrivo del prodotto varia dai 15 ai 30 giorni, ma sempre ricevuto tutto.

I made a purchase of multiple items in one order in March of 2019. It is now June 2019 and I am still missing items that are still listed as processing. I have reached out to this company but just receive generic responses in return. It's not bad enough that they have now broke my order up into 4 different shipments but by the time I get those last items, my daughter may be to big for it. Smh. I would never order from here again. I should have taken the advice of other reviewers before I ordered.

I guess laced an order 4-29-19 and received part It Of My Order a month later and still haven't received the rest of it. You have to email to get a response, they do email back but they don't answer your correct question. All they kept telling me is my order will be shipped as soon as they can it's a delay because of high demand