PoprealReviews 481

When you speak of perfection, you speak of popreal.com! Their customer
Service was right on point. When I ordered my dress, I actually thought
That it was a waste of time considering it is an online store. However I
Was quite surprised that they made everything so simple and enjoyable.
My order came to me in less than no time. This was followed by inquiries of how I liked it. I simply felt loved and appreciated. I will definitely hire again!

First I would like to say for the prices and quality of the product you purchase are pretty great. If you are not satisfied or the item was not what you wanted, be aware of the return system. As I came to write a review I noticed there were lots of similar stories on here. I ordered several items from the Mommy and Me section to which I returned it all. Sizes were off and I ordered a matching heart sweater for myself and my daughter to which I received one heart and one star shirt. I returned all of the items on 6/19/18 as instructed and I even emailed a copy of the return label and tracking number. I received an email the next day 6/20/18 that stated a 25-30 day return processing time. I sent a follow up email on 7/5/18 to be sure they received the items. 7/8/18 I get a response with no answer, just stating don't worry ill get my refund. 7/24/18 I email again stating I have yet to get my refund. 7/25/18 a reply stating that it will be complete in 7-12 working days. 8/4/18 I send another email that I have not received my refund. 8/6/18 a response asking that I wait another 12 days. 8/9/18 I respond and am just a tad bit frustrated at this point. 8/11/18 I hear back from them that they have updated my account to emergency status and I will have to wait another 14-18 days. 8/11/18 I reply back, knowing that my items were received on 6/22/18 due to the tracking number. 8/12/18 I get a response asking for the SKU of the items I returned. 8/12/18 I respond again with the tracking and skipping info. 8/13/18 I get a response asking to wait 10-15 more days. A few more emails have been sent since then with no answers at all. I totally understand returning items takes a while, but this is RIDICULOUS! I am a Divorced mom with 3 children and spent almost $100! Please beware if you are not happy with your items that you my never get your money back. My advice is to order one item to see how you like it. As of today, still no answers or Refund!

I have 3 mother daughter dresses all size 90 for a 1 yr old! 3 dresses. Now after weeks trying to reach them i found an email that works and they are telling me the 2 purple dresses i order they dont have the size... to choose something else?. I really want my money there is nothing w the 3 red dresses that no one but the baby can wear so i lost that money. With all you respect in USA that is called a con artist. You get the money but never delivered what is was sold. I WANT MY MONEY BACK

I ordered matching dresses May 9th, 2018, for my daughter and me for a
Maternity photo shoot. Two months later, I received the package, but it
Only contained her dress, not mine. I emailed customer service, and they
Stated that my dress was backordered before, but would now ship out
Within 10 days. I waited 2 weeks, and still no shipping information. I
Emailed customer service again for a follow-up, and they stated the
Exact same response as last time... I've emailed customer service more
Than 10 times over 2 months trying to get them to ship the dress out.
When August hit, I emailed them asking for a refund, because I was
Obviously not getting the dress. They stated it would take 2 weeks for
The refund to process. 3 weeks have gone by now, and STILL no refund.
I've emailed again, and have yet to receive a refund or response. This
Company is a total scam.

THIS PEOPLE ARE SCAMMERS, NEVER BUY FROM THEM! I AM REPORTING THEM TO THE POLICE. I HAVE PLACED AN ORDER 5 MONTHS AGO AND HAVEN'T GOT EITHER THE ITEMS OR A REFUND, I HAVE 24 EMAILS BACK AND FORTH WITH THEIR CUSTOMER SERVICE REQUESTING MY PIECES OR MY MONEY AND FIRST THEY SAID THEY WERE OUT OF STOCK, ONCE I GOT FRUSTRATED BECAUSE 2 MONTHS HAVE GONE BY AND I DIDN'T GOT ANYTHING I SAID I WANTED MY MONEY BACK AND EVERY SINGLE TIME THEY SAID TO WAIT 2 WEEKS OR 10 MORE DAYS TO RECEIVE MY REFUND, TAT THEY WERE MAKING IT AN URGENT MATTER, I STILL DON'T HAVE ANYTHING, PLEASE DON'T ALLOW THEM TO ROB YOU AS THEY DID WITH ME. I CHECKED ONLINE FOR REVIEWS AND THERE ARE TONS OF PEOPLE IN MY SAME SITUATION

Waited 3 months and they only sent half my order. Do they realize a toddler can be a different size in 3 months? None of the information on their website about shipping is true. They simply do not ship items unless they are pressed over and over about it. I can't believe PayPal supports this company. It is a terrible company with shady customer service and practices. They do not deliver. Never again! Not to mention they are CHEAPLY MADE CLOTHES with terrible fabrics that smell like chemicals.