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I usually run to this boutique if I need last minute purchases. I paid and still haven't received my package. I have never been so disappointed, but I suppose it is normal for being an international shipment.
I did some online shopping recently. Unfortunately I had to return 2 since I did not have the size. The refund process is great! Super easy and super fast. I received my refund processed one business day later!
I received my package and it was stolen. So, I wrote them just to check with the mail company if it was actually delivered or not. A week later, to my surprise, I received an email saying that they could not confirm whether or not my package was lost. However, they would reimburse me for everything. For this reason I preferred to buy them again, fantastic service.
I regularly buy from this website. I love how easy your return or exchange process is and the two times I have had to contact customer service it has always been a very positive experience where my problem was resolved.
Order for the first time with this page... So I made some mistakes... Customer service was amazing... Very patient and helpful and making sure I am happy and solving everything without problems!
This page really makes me very happy with their customer service, they recover well when something (rarely) goes wrong. On average, he checks once a week and I know what you get and I know he's going to get where he asks for it to ship, it's simple.
After finding two dresses that I fell in love with in a store that will not be mentioned, they were not the size I needed in any of the dresses and they did not help me much to get them. Then I checked with this page and they had the two dresses I wanted in my size, they could send it. Everything was so easy and the email responses were so fast!
Very satisfied!
First time I use this page and I am impressed. I placed my order in the morning and received an email that afternoon with my delivery tracking details. My order arrived in 2 weeks and was in perfect condition.
I have shopped here many times and never had a problem until now. I wanted to return something and I received information about the return. They gave me a coupon of $ 10 as compensation, which was good, but the system needs to be fixed so that information cannot be given a little faster.
Quick and easy service: very efficient. Affordable price range. I buy in this boutique because the quality of the service is excellent. I'm stuck with you now :)
My purchase was made online on this page. The delivery service is amazing and very fast. The dresses arrived after just a few days.
The best customer service, buy smoothly and without complications. This page is incredible and its staff too. He always puts customers first and always tries to solve problems within the first phone call. Passing the voice.
I am very satisfied with the purchase I made online with this boutique. The site was informative and very easy to use, I love the fact that payment is easy and reliable, it is an excellent option, delivery was fast and efficient.
I buy clothing from this store more than anything else on the internet, it is easy and convenient, if you don't like it, just reseal the bag and complete the online form to return it to the post office so they can return it to me without problems.
Everything I have brought from this website has been good! The sizes are consistent! I'm going to go shopping here.
I like using this page, they are always great with returns and customer service. I never have to wait long to receive a response from your team. I have bought on your site several times, definitely one of my favorites, to improve, the transport company.
I always buy clothes here! They were one of the first online stores that I know of and I have experienced an online purchase, everything went very well which made me buy more and complete my shopping cart instead of removing items!
Very fast and delivery went to the front door of my house! The dress arrived in perfect condition. I will be a customer who returns to this online boutique!
This is undoubtedly the best online store to buy women's clothing on the internet. Delivery is fast and returns are hassle free if needed. Good job!
I love buying from a store if reliable, incredibly fast with shipping, free and easy returns. I have recommended it to some of my friends. The customer service staff is very helpful and friendly.
Answer: The only reason why there are polarized feedback (1s and 5s) is this: 5s are from Popjulia and 1s are from the real customers, or victims. THE QUALITY OF THEIR PRODUCTS IS BAD! AND THEY ASK THE CUSTOMERS TO PAY FOR SHIPPING BACK, BECAUSE MOST PEOPLE WILL JUST GIVE UP. I AM ASKING AROUND TO SEE HOW MANY PEOPLE WANT TO SUE THEM. PLEASE RESPOND.
Answer: Sorry to hear that you are not satisfied with our website. We will keep improving our products and services.If you run into any issue, please do not hesitate to contact us at [email protected]
Answer: Sorry that we don't support phone service now. Pls feel free to drop us an email with order number ([email protected]) for order status and we will get back to you in 24 hours
Answer: We cannot locate your order number here. Please email to [email protected] for order status. Order# is like I1xxxxx.
Answer: Sorry for any confusion caused. We will keep improving our products.
Answer: If you run into any issue, please do not hesitate to contact us at [email protected]. Best regards, PopJulia
Answer: Sorry to hear that! It is peak season and we are kind short of hands. May I have the order number and we will reply you email in priority?
Answer: We've cancelled the order# I1611447 for you. You will receive an email notification via [email protected]. If you run into any issue, please do not hesitate to contact us at [email protected]
Answer: Sandra T. And Luciene o Would you mind to indicate us the order number so that we can check? Or the email address you used to log in? If you run into any issue, please do not hesitate to contact us at [email protected].
Answer: Sorry for this impression. We have tried our best to serve our customers. But we can't satisfy all. We will keep improving our products and services. If you run into any issue, please do not hesitate to contact us at [email protected]
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