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PopJulia Reviews Summary
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I order a pair of pajamas and dress. The fit was off, they were small and they had strings upon arrival. The dress was short, even though I ordered a long prom dress. Poor quality. I had difficulty contacting PopJulia for returns.
Do not but from here the clothes you get are NOTHING like the picture, then you have to send the returns to China at your own expenses AND then they do not refund you the money.
Sorry that you are not satisfied with the order.
You can check the return policy here: https://www.popjulia.com/help/returns-and-exchanges
We can only issue a refund after returned is well received. Please also send us the return tracking# through email and we will keep track of it.
If you run into any issues, feel free to contact us at any time.
Best regards,
PopJulia
The sizes are very small. I ordered two tops, one is a 4XL, which would fit a north american size 10, and one item that stated "one size", but when it arrived, it was a medium. I was also charged shipping by popjulia and again by fedex.
Sorry for the sizing issue.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your body measurements when choosing size. They are true measurements.
You can contact FedEx to verify what the bill is about. Normally FedEx do not charge extra from customer's side.
If you run into any issue, please do not hesitate to contact us at [email protected].
Best regards,
PopJulia
I saw what I thought was a very appealing long top/dress. Lovely design. Described as cotton/polyester, great I thought, as I do like an element of cotton in my clothes. The item arrived quickly, no problem. On opening the package I didn't even have to look at the labels, of which there were two. I could feel, and smell there was not a hint of cotton in the fabric. It has a horrible smell of plastic to it. The label sewn into the seam reads 95% polyester 5% Spandex. The label tied onto it reads cotton/polyester. I failed to read the returns details when buying it as I was overtaken by actually finding an item I really liked the look of. BIG MISTAKE! Returns have to go back to CHINA despite having received it from STONEBRIDGE UNITED LIMITED of PORTSMOUTH. No wonder it arrived so quickly! So, not only have I spent £29.38 including p&p, on something I will NEVER wear it will cost me between £16.95 and £62.85 for the privilege of returning it!
BUYERS BEWARE!
Sorry that the item does not meet your expectation. Our return center is in China and you can check the return policy here:: https://www.popjulia.com/help/returns-and-exchanges
The address on the package is just one of the transit hubs of the carrier.
If you run into any issue, please do not hesitate to contact us at [email protected].
Best regards,
PopJulia
******BUYER BEWARE******
ALL 5 STAR REVIEWS ARE 100% FAKE! Take note of the poor grammar, broken English and that they never refer to any specific items from their order in the review. What reputable website doesnt have a phone number?!?!?
The one star reviews are the legitimate ones, the rest are fake and planted by their employees.
Sorry to hear that. If you have an order, you can email us the order# and we will get back to you within 24 hours.
If you run into any issue, please do not hesitate to contact us at [email protected].
Best regards,
PopJulia
I ordered shoes 2 month ago(January 14), I didn't receive yet (March 17).
I requested the refund but they sent the shipping print label to my email.
It's ridiculous! How can I return it since they didn't send me anything.
They just took my money.
Terrible online shopping site!
Don't order anything from China.
Waste Money!
Sorry for any inconvenience caused. Pls provide the order# so that we can check for you. If you run into any issue, please do not hesitate to contact us at [email protected].
I paid for express shipping on 3 items expected them in time for a party it has been 2 weeks since party and no package. Customer service keeps saying 3-5 business days it took them 15 business days to ship and only shipped partial items of what I paid for now telling me 3-5 business days for last item to ship. I probably wont even get the 2 items they claim are in the mail. And according to reviews if any items show up they probably wont fit! SCAM!
Sorry for the delivery issue. Total time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-20 Business Days. US $5.00 +
Postal Expedited: 7-12 Business Days. US $7.00 +
Express Shipping: 2-5 Business Days. US $12.00 +
Sometimes items may get delayed if the manufacturing part got some issues. We will keep improving our delivery services.If you run into any issue, please do not hesitate to contact us at [email protected].
I received the second order now from PopJulia and once again everything went well, whether with the product or with the delivery.
I believe that some people may have had problems with the store, after all all the rules have exceptions, but I for the SECOND TIME I am happy with my order!
Ich habe Schuhe bestellt und diese sind nicht durch den deutschen Zoll gekommen- und tatsächlich sagt Pop Julia, dies wäre mein Problem und geben mir nicht mein Geld zurück. Das ist einfach Betrug und ich bin richtig geschockt, dass ein Unternehmen sich das erlauben darf.
Hat jemand einen Hinweis, was ich tun kann?
Sorry to hear that.
If the item is wrong sent, we can resent it or refund. You are supposed to send us the pic as proof and we will check in proper way.
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
Since dealing with pop Julia I will NEVER deal with clothing on line without checking reviews and return policy. It is suspcious that they only take returns though the post office which is cost prohibitive. The credits offered are a joke. Once burnt twice shy.
The sizing is ridiculous and a complete sham. I even bought 2 sizes too big in anticipation of this and still are too small. Made for children.
Sorry for the inconvenience caused.
Kindly pls note that size varies from specific items on our website. We recommend you use “Size Guide “ to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit. And you get what you pay for.
Regarding the return issue, we states clearly on our website: https://www.popjulia.com/help/returns-and-exchanges.
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
I wish I had read these reviews before purchasing. I will never buy from China again - there seems to be a number of these companies all attracting really negative reviews online, including Liligal. I waited weeks for the coat I ordered to arrive, and when it did, I was very disappointed - far too small, very short sleeves and in horrible man-made fabric, not suitable for a coat at all. They make you jump through hoops to arrange a return, and it's very expensive. They claim that the parcel never reached them, although I know it arrived in China, so consequently, I never got my money back!
Sorry to hear that.
1. Kindly pls note that size varies from specific items on our website. We recommend you use “Size Guide “ to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
2. You get what you pay for.
3. Regarding the return issue, we states clearly on our website: https://www.popjulia.com/help/returns-and-exchanges.
4. Only after we receive your return package INTACT successfully, can we refund you. If the parcel is lost /gets caught by Custom on the way to us, our Customer Service Team will NOT offer any compensation option.
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
I really wish I had read reviews (apart from the likely fake Facebook ones) about this company. The clothes I ordered look like children's sizes. It took a really long time to arrive (with the order being broken up). The last item never did, and that was probably fortunate, since they did refund that item (on 2/12/2018, after the order was made on 12/30/2017). I tried to return the other items, but got a message that it is too late. I am going through my credit card benefit of extended return protection for a hopeful remedy.
Sorry for the inconvenience caused.
Kindly pls note that size varies from specific items on our website. We recommend you use “Size Guide “ to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit. And you get what you pay for.
Sorry for the delay. Since it was peak season last few months, the processing time might be delayed.
Items can be returned within 15 days since delivery date (except for final sale items and swimwear).
You can check the return policy here: https://www.popjulia.com/help/returns-and-exchanges
I am very very irritated with this company. The material is not as described. I returned these items back to the China warehouse and even paid for a $60+ shipping/handling fee. I even paid for a tracking# to make sure the packages get returned safely. I received a text that the package was held in China Customs and for the past 2 months, I've been emailing with the customer service team of PopJulia and nobody is helping me find these items in China. I just want my money back. When I received these clothes, the material was too cheap and the size definitely did not fit. I order from online websites all the time. This is ridiculous I ended up getting scammed and I'm still arguing with them to get my money back. I am in Illinois and this is really stressful that I can't find out who is in charge of this company! I definitely just reported to BBB.org to make sure this company gets shut down.
Sorry for the inconvenience caused.
Kindly pls note that size varies from specific items on our website. We recommend you use “Size Guide “ to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit. And you get what you pay for.
Only after we receive your return package INTACT successfully, can we refund you. If the parcel is lost /gets caught by Custom on the way to us, our Customer Service Team will NOT offer any compensation option.
Regarding the return issue, we states clearly on our website: https://www.popjulia.com/help/returns-and-exchanges.
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
I bought several pieces from the site - some looked like the product I ordered. Others were laughable. For instance, I bought a sweater/cape that was supposed to come to my midthigh - it didn't even come to the top of my pants. I couldn't get my arms through the sleeves on one sweater - nor could my 8-year-old daughter. One dress was like a tent. Another too small to wear. It takes about 3 weeks to get these clothes after you order them. I assume they are being made in a sweatshop in a developing country.
Sorry for the inconvenience caused.
Kindly pls note that size varies from specific items on our website. We recommend you use “Size Guide “ to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
I ordered a dress from PopJulia.com in the beginning of february. It is now march and i still haven't received what i ordered. This fraud company should not be online.
We do apologize for the delay caused.
Since it was peak season last few months, the processing time might be delayed. Pls feel free to drop us an email ([email protected]) for order status and we will get back to you ASAP.
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
I returned the package to you with YOUR label. Your company refused the package. I received the battered package back THREE MONTHS LATER! Stop your lying! Your company is a bunch of crooks!
The only reason we might refuse the parcel is that there is custom issue of the parcel. As we mentioned: Only after we receive your return package INTACT successfully, can we refund you. If the parcel is lost /gets caught by Custom on the way to us, our Customer Service Team will NOT offer any compensation option.
3. Regarding the return center, we states clearly on our website: https://www.popjulia.com/help/returns-and-exchanges.
We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
I don't believe the "positive" reviews on this site. They send cheap, poorly made plastic -feeling polyester garbage that looks nothing like the images on their site. They are so poorly sewn it is unbelievable. Their sizing is WAY off, and when I tried to return the garbage for a refund, they literally refused it. Three months later, after paying for return shipping, the poorly made garbage arrived back on my doorstep. Do not buy from these bums - you will lose your money! They are thieves!
Does not even deserve 1 star. Where do I begin? I ordered two items. A sweater and a jacket. The sweater I received was 5 sizes too small and very poor quality. The model picture showed a lot of bulk and draping and this sweater wouldnt even fit my 10 year old it was so small. The jacket hasnt even arrived even though I received the sweater a few days back. The company is giving me the run around about their policy. They want to give me a prorated return on the sweater. I told them no thats unacceptable and did them to give me a 100% refund because I cant wear the item at all and the other one was lost or never shopped at all. Completely taken by this fake company. Stay away!
Sorry to hear that. Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your body measurements when choosing size. They are true measurements.
We will keep improving our sizing.
Items (except swimsuits) can be returned within 15 days from delivered date. You can contact the CS team for return label if you are within the return time frame.
If you run into any issue, please do not hesitate to contact us at [email protected]
I do believe the "positive" reviews on this site all were written by this company. The products made by PopJulia are made with very cheap materials, poorly sewn that looks nothing like the images on their site. Their sizing is WAY off, and when I tried to return the garbage for a refund, they asked you to ship to oversea and pay much more fees, such as shipping fee and customs, literally refused it. They are cheaters, they are thieves! Do not buy anything from this company! Don't believe any pictures posted on the PopJulia website - you will lose your money!
1. Kindly pls note that size varies from specific items on our website. We recommend you use “Size Guide “ to better determine your ideal size. Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit. 2. You get what you pay for. 3. Regarding the return center, we states clearly on our website: https://www.popjulia.com/help/returns-and-exchanges. We do hope you will have a better shopping experience with us in the future.
Thanks for your tolerance and patience with us to settle this matter.
We will do best to provide better goods and services.
Have a nice day.
I received great service from pop Julia as well as fast delivery and super great quality of the products that I ordered.
My strong suspicion after appalling experience is that this may just be a scam.
I ordered 'clothing' in December that was eventually dispatched from UK centre a month later. No labels on anything, very odd fabric, bizarre sizes - just didn't look like actual clothing. Is the fabric even fire safe. Forced to return to China at own costs despite querying why couldn't return to UK dispatch centre. I paid for Royal Mail tracking so saw safely arrived in China one month ago. Pop Julia deny receiving it - surprise surprise. Deny responsibility for 'customs' or 'lost'. Don't ever buy from them.
Sorry for any inconvenience. We can only refund after returned is well received. We have not received your returned parcel yet. The tracking# still shows in transit. You can check with Royal Mail first. Sometimes package can be held at customs.
We will keep improving our products and services.
If you run into any issue, please do not hesitate to contact us at [email protected].
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Sorry that you are not satisfied with the item(s).
Purchase (except swimsuits) can be returned/exchanged within 15 days from the delivered date.
Kindly please log in your account at our website and go to You - My Orders.
There is " View Order, Return/Exchange " option in the specific order. You need click it to submit the return/exchange request and will get authorization from us by email.
You can check the return policy here: https://www.popjulia.com/help/returns-and-exchanges
FYI: Our return center is in China. Item(s) must NOT be returned to the address on the package you received. We do not accept returned item(s) that were sent back by you directly without our authorization and no refund will be issued if customers don't act accordingly.
Thanks for your cooperation.
If you run into any issues, feel free to contact us at any time.
Best regards,
PopJulia