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PoolWarehouse

3.1

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PoolWarehouse Reviews Summary

PoolWarehouse has a rating of 3.1 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PoolWarehouse most frequently mention customer service, sales rep and timely manner. PoolWarehouse ranks 3rd among Swimming Pool sites.

service
149
value
141
shipping
142
returns
85
quality
125
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3,895 reviews

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Ronnie W.
0 reviews
0 helpful votes
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Easy to look up.Fast customer service
May 3, 2019

Easy to look up.Fast customer service.

Date of experience: May 3, 2019
New Jersey
2 reviews
1 helpful vote
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Bad Business
May 2, 2019

I purchased an outdoor TV from them weeks ago they charged my card and never delivered, I call them to find out when it will arrive but they don't know because it comes from a 3rd party supplier and I guess they are the middle men. Its bad enough you have to wait on the phone 30 Minutes for them to pick up but after they pick up they are clueless... I rather pay a little more to Amazon and get good customer service... I'm canceling the order and would like to see how long it takes to get a refund.

Date of experience: May 2, 2019
Scott C.
0 reviews
0 helpful votes
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I called about the installation details for the Turbo Twister and your rep was very helpful in pointing me to the SR Smith website for details.

Date of experience: April 29, 2019
Nadine A.
0 reviews
0 helpful votes
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Cheaper, easy and fast
April 28, 2019

Cheaper, easy and fast

Date of experience: April 28, 2019
Tim R.
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Our pool kit turned out great, we worked with Justin and he was fantastic to deal with. Stamp your concrete, we love the way it turned out!

Date of experience: April 26, 2019
Texas
1 review
2 helpful votes
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Don't waste your time!
Wouldn't use again. Customer service is a joke. Ordered my pool liner and was told there was up to 10 business day lead time. It's been a month and my liner still hasn't even shipped. They were attentive til I paid now it takes forever to get a response and then it's just one excuse after the other. Absolutely no effort to even try and make things right. Definitely would not recommend.

Date of experience: April 24, 2019
Nadeem K.
0 reviews
0 helpful votes
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Excellent
April 21, 2019

Excellent

Date of experience: April 21, 2019
Joe D.
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For the money we spent it would have been impossible for us to buy or build the pool from a local company. The quality is great, we got all the options we wanted and still saved money. We also felt like we received fantastic customer service throughout the process.

Date of experience: April 20, 2019
Cynthia C.
0 reviews
0 helpful votes
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I have purchased from you before
April 14, 2019

I have purchased from you before.

Date of experience: April 14, 2019
Ken B.
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The only problem I had was the light I purchased mentioned you can buy different color face plates than those provided with the light. I searched the site and couldn't find them.

Date of experience: April 13, 2019
Ron B.
0 reviews
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Excellent seller, buy with confidence!
April 9, 2019

Excellent seller, buy with confidence!

Date of experience: April 9, 2019
David G.
0 reviews
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Smooth so far so good
April 3, 2019

Smooth so far so good

Date of experience: April 3, 2019
Angie C.
0 reviews
0 helpful votes
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Site was easy to navigate and make my purchase.

Date of experience: April 3, 2019
Brian T.
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Easy online ordering
April 3, 2019

Easy online ordering

Date of experience: April 2, 2019
Jack C.
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Thank u
March 31, 2019

Thank u
Good site. Good products.
Good ppl to work with.

Date of experience: March 30, 2019
Kenneth H.
0 reviews
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My above rating is based on the assumption that I will receive the correct part on time.

Date of experience: March 27, 2019
Michael S.
0 reviews
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Very easy to order and great prices
March 21, 2019

Very easy to order and great prices.

Date of experience: March 21, 2019
Laura S.
0 reviews
0 helpful votes
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Easy to find what I was looking for
March 18, 2019

Easy to find what I was looking for

Date of experience: March 17, 2019
Verlie T.
0 reviews
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Quickly found what I need and checkout was a breeze.

Date of experience: March 16, 2019
Hellena R.
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Was expected to have to go through alot to find what I wanted, but it took me 5 mins to find what I wanted and go through the ordering process!

Date of experience: March 14, 2019