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PoolWarehouse has a rating of 3.1 stars from 924 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PoolWarehouse most frequently mention customer service, sales rep and timely manner. PoolWarehouse ranks 3rd among Swimming Pool sites.
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Easy to look up.Fast customer service.
I purchased an outdoor TV from them weeks ago they charged my card and never delivered, I call them to find out when it will arrive but they don't know because it comes from a 3rd party supplier and I guess they are the middle men. Its bad enough you have to wait on the phone 30 Minutes for them to pick up but after they pick up they are clueless... I rather pay a little more to Amazon and get good customer service... I'm canceling the order and would like to see how long it takes to get a refund.
I called about the installation details for the Turbo Twister and your rep was very helpful in pointing me to the SR Smith website for details.
Cheaper, easy and fast
Our pool kit turned out great, we worked with Justin and he was fantastic to deal with. Stamp your concrete, we love the way it turned out!
Don't waste your time!
Wouldn't use again. Customer service is a joke. Ordered my pool liner and was told there was up to 10 business day lead time. It's been a month and my liner still hasn't even shipped. They were attentive til I paid now it takes forever to get a response and then it's just one excuse after the other. Absolutely no effort to even try and make things right. Definitely would not recommend.
Excellent
For the money we spent it would have been impossible for us to buy or build the pool from a local company. The quality is great, we got all the options we wanted and still saved money. We also felt like we received fantastic customer service throughout the process.
I have purchased from you before.
The only problem I had was the light I purchased mentioned you can buy different color face plates than those provided with the light. I searched the site and couldn't find them.
Excellent seller, buy with confidence!
Smooth so far so good
Site was easy to navigate and make my purchase.
Easy online ordering
Thank u
Good site. Good products.
Good ppl to work with.
My above rating is based on the assumption that I will receive the correct part on time.
Very easy to order and great prices.
Easy to find what I was looking for
Quickly found what I need and checkout was a breeze.
Was expected to have to go through alot to find what I wanted, but it took me 5 mins to find what I wanted and go through the ordering process!
Answer: Terrible, dont return calls, put you on hold forever

