PoolWarehouseReviews 924

The ordering process was easy! Price was great! Hoping delivery is as pain free! Could not find an anticipated delivery date. That is my only concern so far.

Very pleased with the pricing and delivery. Very cost efficient and quick delivery. My only suggestion is that the delivery date could be stated more clearly during the ordering process. I had to e mail twice to get a confirmation on anticipated delivery. That being said, I received my purchase only 9 days after ordering and that included Memorial Day weekend.

So far, so good.

Everything was great until dealing with R & L freight. 1st voicemail left by them said it was 2nd delivery attempt and item about to be returned?! Firast we had heard about that. Then found out that a semi would be making the delivery to our home, but not enough manuvering room for a large truck. They would be passing wifes work place that had a dock, they could not change delivery address. The delivery driver off loaded the pallet and hand trucked it to the house, which sits 400 yrs off main road. Kudos to him for his professionalism!

Everything was good up until i actually received delivery and was missing the pool filter they will not talk to you only say you signed for it so its no longer their problem. So don't sign anything if ordered from them. Worst customer service I have ever dealt with offer no help what so ever only say you signed thats it. Have been reported to the BBB. Check their website seems to be the issue everyone has with them. Not sure if they are any better but Try Royal Pools website not as good but seems comparable on price wish I used them. They tell me Jonathan is the only person that can help me at Pool Warehouse and Mr customer service specialist refuses to help in any way shape or form just repeatedly says you signed for it so that is it sir. No help from the supplier Hydra Pools which is where it was shipped from either they tell me i need to deal with Pool warehouse. Very Frustrating they obviously dont get their business by recommendations and just looking for the next online victim. Stay away!