Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of Pogo reflects significant customer dissatisfaction, largely stemming from perceived declines in game quality and customer service since its acquisition by EA. Users frequently express frustration over technical issues, a lack of engaging content, and aggressive monetization strategies that detract from the gaming experience. While some customers note improvements in customer support responsiveness, these instances are overshadowed by widespread complaints regarding unfair game mechanics and withdrawal difficulties. The general sentiment indicates a strong desire for Pogo to revert to its former model, emphasizing the need for enhanced game enjoyment and user trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Customer service help is awful. Prizes are NOT awarded ( in my case one prize of $20 was awarded after begging for 6 months, my other prize of $25 was never given to me). If they actually wanted you to "collect" your award they would have a better system than telling you to check your "spam" everyday, oh and if you miss it, well tuff. It's a scam and joke. On their parlor game slots you have to wait 24 hours to collect the coins to play, trying to remember what time you played the day before is asinine. Games freeze and HD games stink. Because of all this "awfulness" wouldn't pay to join POGO... period. Save your money people.
Not only do the HD games suck, so does the fact that a lot of the games are just being eliminated, like Thousand Island Solitaire and several others. Mahjong Safari used to be a good game before it went HD. When Mahjong Garden goes HD, I'm out.
Links do not load to games. Canasta promises 30 minutes of game play if you watch a video or read a story. The videos will not load, the stories never appear. Continuous problem.
Games freeze, you get booted off, they are always trying to load unsafe scripts on your computer, If you join and quit, good luck trying to stop them from still charging you. There is no customer service!
3/12/2019
Can't sign on to card games do to problems with internet explorer will not except games.
Do not purchase this product, as it has gotten worse in the past few motnths!
Summer of 2017 I had a problem playing the games. Their techs could not help me so I asked for my account to be cancelled. They said they would. In December I got a charge and so I phoned them and they apologized and refunded me the money and then said they would make sure the account was canceled. January 2019 I got another charge. I did not notice it right away as I was on vacation for a month. Now they tell me that it is more than 7 days and they will not refund my money. IT IS THERE FAULT BUT THEY WILL NOT FIX IT. I have tried logging into my account to make sure it is cancelled but the system will not let me in!
I THOUGHT Pogo was on the "up and up", but I was wrong. I play Jungle Gin or Spades mostly, and in Gin, I've noticed that my computer partner will pick up my discard, and lay down his cards, but when showing his hand, my discard wasn't in his hand, and computer did not discard it. What's up with that?! I guess if you are paying, they are cheating! My bad... It took my years to realize this. I'm done with pogo!
I 've playing on pogo for years. The site has always been highly unstable, replete with crashes and glitches. But now it is unbearable. I simply cannot sign on and there is no support to walk me through the problem.
When pogo works, it can be a lot of fun. BUT it has become more and more problematic and is now far more trouble than it's worth,
I have paid a membership for Pogo for about 10 years. Got message
"accounts.ea.com redirected you too many times". Definitely not worth the money!
I have been playing Risk on pogo for many years, ever since EA took over, can't play no more. I can not host a table, crashes more than before. I am sorry EA, screwed up
I liked playing scrabble on this site for more than 10 years. Now I have to find a new one because games no longer load on this site. I guess they don't care too much, though, what's one customer? Except my friends and online acquaintances are leaving too.
Slow connectivity with some games, interruptions asking the player to join 'Club Pogo'.
No competition with point system any longer. No points for the fun games any longer. Thanks I. E.
Paid Pogo member since 2008. Pogo sold to E. A. Most preferred games have changed to never ending looping and all the same format. Goal is to have you purchase power ups but the games are BORING. Many of these games are identical except for themes but they all require you to play over and over and over and when you finally win the level, you move on to the next which requires the same ridiculous repetition. The original CASH jackpot of $2,000 for members was reduced to $1,000 and now it will be eliminated completely. The cool Holiday badges now require you to play multiple games, winning a plain utility badge and if you get all of them - like 10 games for this Christmas challenge in 1 week where the games are extremely long and some are difficult - then you get the pretty badge. It's just a cheap $#*! scam now - milk them for all they're worth because they're the only game in town. After almost 12 years, I won't be renewing and that's too bad because I have spent a fortune on mini items and such via the gem packages but I'd rather do without. As it is, the mini fun is gone: No contests, no reason to purchase that stuff anymore. The current "25 days of Christmas" celebration is ridiculously cheap and there isn't even a NEW offering for each of the 25 days - so really it's just a Bait and Switch. This is the 1st year I didn't receive a birthday gift and yes, those things are or were a part of the paid membership. Buyer beware - you're better off having a variety of games using MSN gaming or even facebook but EA isn't going to treat their customer any better than they are right now and as we all know, the service will get worse. Good luck Merry Christmas.
I used was a member for the better part of 9 years. It used to be a great site but now it runs incredibly slow and is completely outdated.
Been playing there for years, now not so much, they did have a chat box so you could chat with other players, over the years I've made friends with some people that are very special to me. They also say it is FREE it isn't if you want to play all they levels of a game you have to buy them with "gems" witch you have to pay for with real money. We would also get tokens those are gone too. So no Chat, no Tokens no Me
I'd rather buy a scratch off ticket than have to spend money between advertisements and playing games. The ads take away from the fun of what it used to be. My family has been playing since I was 8 and I'm now 24 and they always complain Pogo isn't what it was.
Changed to much to really enjoy... to many adds and having to unlock all the games sucks i will not play there anymore,... after many years i am done with pogo
Been with POGO for years and never was a big fan. The switch to EA was the last straw. EA Sucks, Bye!
I have enjoyed POGO for years but all my favorite games are being destroyed while being touted as wonderful HD. All the fun is gone. No spinning for tokens. No history of winning. Basically NOTHING! Please go back to the way it was.
Answer: Go into your account and delete your payment method
Answer: Discontinuation of Java and Flash has killed the site. Never to be the same again. Their new formatted games are boring kiddie games, not for adults
Answer: That has been going on for years. I left about 5 years ago. They will never fix anything. They added new games but didn't fix existing. They don't care about you. They just want your money. Too many free apps out there. Save your money
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account