Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Plumbingforce

Plumbingforce

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Plumbingforce?
grey stargrey stargrey stargrey stargrey star

Plumbingforce Reviews Summary

The company exhibits a mixed reputation, with some customers praising the professionalism and efficiency of the technicians, as well as their responsiveness and clear communication. However, significant concerns arise regarding unprofessional behavior, lack of expertise, and inadequate customer service. Many reviews highlight issues such as overcharging, poor handling of complaints, and unsafe practices, leading to feelings of frustration and mistrust among clients. Overall, while there are instances of satisfactory service, the prevalence of negative experiences suggests a pressing need for improvements in training, customer support, and operational transparency.

This summary is generated by AI, based on text from customer reviews

service
109
value
104
shipping
21
returns
20
quality
80

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow M K.
Unfollow M K.
Share Review
Report Review

Do not use this company!

I was sent an engineer who could not help me with a blocked sink which was caused by the insinkerator.

I am left with a faulty sink, broken insinkerator and I am £100 out of pocket.

When I called asking for assistance. I received an email stating that they were happy to reschedule another visit for another call out charge of £100.

Do yourself a favour and find a better company.

Date of experience: August 6, 2020
GB
1 review
0 helpful votes
Follow nilesh b.
Unfollow nilesh b.
Share Review
Report Review

Good plumbing enginer
August 6, 2020

I called for service from qualified engineer to remove old hotpoint washing machine pipes and got phone on my mobile number engineer with you in 1 hour of time slot agreed.

Date of experience: August 5, 2020
GB
1 review
0 helpful votes
Follow Jeffrey Q.
Unfollow Jeffrey Q.
Share Review
Report Review

Boiler sevice
July 25, 2020

Phoned to let us know he was on his way arrived on time. Told us everything he was doing very polite and efficent would not hesitate to use again

Date of experience: July 25, 2020
GB
1 review
1 helpful vote
Follow Hazel J.
Unfollow Hazel J.
Share Review
Report Review

I arranged for plumbing force to come out on 6 June to repair my Myra shower, their advert says they repair any make of shower, they didn't arrive on 6th but appeared on the 7th. I asked the plumber if he was familiar with Myra showers and it became very clear that he was not. Had to provide him with the handbook left him to carry out repairs but after an hour of not a lot of activity and then visiting his van on the phone, he then shouted loudly for me to shut off the mains water as he caused a waterfall from the pipes which soaked my bedroom carpet. I provided him with large towels to mop up the water and after a further 10 mins he told me he couldn't repair my shower as it needed a new part. This cost me £258.60 for him to do absolutely nothing except soak my carpet, after complaining to the office and refusing to pay they were extremely rude and threatened me with the debt collectors. I sent a letter of complaint but have heard nothing from them. Please avoid using them

Date of experience: July 16, 2020
GB
1 review
0 helpful votes
Follow Lucy T.
Unfollow Lucy T.
Share Review
Report Review

Call out
July 17, 2020

Helpful and friendly. Great advice given. Efficient and knowledgable. I am very happy with the service.

Date of experience: July 16, 2020
GB
1 review
0 helpful votes
Follow Euan F.
Unfollow Euan F.
Share Review
Report Review

Recently had a gas job fitted by James. He was extremely thorough and very efficient. I would not hesitate in using him again.

Date of experience: July 15, 2020
GB
1 review
0 helpful votes
Follow Glen P.
Unfollow Glen P.
Share Review
Report Review

Boiler repair
July 14, 2020

Engineer came out same day to fix the boiler and was all done in 90 mins. We were also having our ceiling done downstairs and he helped fix an issue with one of the pipes hanging low for the plasterers to finish boarding up. He also gave us some tips on looking after our boiler.

Date of experience: July 14, 2020
GB
1 review
0 helpful votes
Follow Diane B.
Unfollow Diane B.
Share Review
Report Review

Brilliant service
July 9, 2020

Luke came as an emergency, he was very thorough and explained everything to me that needed sorting out, left everything clean and tidy, very polite, needs cloning, would recommend

Date of experience: July 9, 2020
GB
1 review
0 helpful votes
Follow Bev S.
Unfollow Bev S.
Share Review
Report Review

Great service. Boiler too high for other companies to deal with. Plumbingforce had no hesitation in tackling the hot water problem. Now we can have a hot shower. Would highly recommend.

Date of experience: July 8, 2020
Switzerland
1 review
0 helpful votes
Follow Stephen S.
Unfollow Stephen S.
Share Review
Report Review

A job well done
July 4, 2020

Stuart was a very experienced, pleasant and helpful plumber. He responded quickly and worked hard to resolve our issues onsite. I would definitely recommend him and use him again.

Date of experience: July 3, 2020
GB
1 review
0 helpful votes
Follow bernard t.
Unfollow bernard t.
Share Review
Report Review

Bernard
July 2, 2020

Steve was familiar with our type of boiler and was efficient, informative and did what he said. Thanks

Date of experience: July 1, 2020
GB
1 review
1 helpful vote
Follow Edwin G.
Unfollow Edwin G.
Share Review
Report Review

Ridiculous pricing
June 27, 2020

I requested a visit simply to replace a "Saniflo". The cost of the unit was £475. The price quoted for fitting is was £1,100. To be fair, the engineer was clearly embarrassed and courteous but the rip-off was clear beyond doubt or quistion.

Date of experience: June 27, 2020
GB
1 review
0 helpful votes
Follow Julie C.
Unfollow Julie C.
Share Review
Report Review

Terrible service
June 27, 2020

Awful service, 30 minute cistern job repeatedly delayed with false promises on engineer visit
Left with no working toilet for 5 days, then cancelled.
Advised they will still charge for 1 hour despite doing nothing but waste my time

Date of experience: June 27, 2020
GB
1 review
0 helpful votes
Follow Carole M.
Unfollow Carole M.
Share Review
Report Review

Super plummer
June 26, 2020

New his job, very efficient and a pleasant personality. I would definitely recommend him and use him again.

Date of experience: June 26, 2020
GB
1 review
0 helpful votes
Follow Marc S.
Unfollow Marc S.
Share Review
Report Review

The booking process was a bit quirky with having to call and provide card details to confirm after chatting. However, I got a call to confirm times and the engineer was a top guy that was quick, clean and knowledgeable

Date of experience: June 25, 2020
GB
2 reviews
0 helpful votes
Follow Kevin C.
Unfollow Kevin C.
Share Review
Report Review

Matt turned up on time and having explained the problem he did a superb job and even though he was working with lead pipes he got it done with no leaks.

Date of experience: June 25, 2020
GB
1 review
0 helpful votes
Follow Ruth R.
Unfollow Ruth R.
Share Review
Report Review

Justin came within an hour of phoning and not only sorted out the problem but also left all sorts of information I might need for my Grohe shower which is 14 years old. No parts are available now and I thought I would have to buy a new Shower. Justin has fixed it though and given advice about what to do if the problem recurs. So relieved and pleased with the excellent service.

Date of experience: June 23, 2020
GB
1 review
0 helpful votes
Follow Lauren B.
Unfollow Lauren B.
Share Review
Report Review

Fantastic service
June 21, 2020

We had a leak under our boiler that was fixed within a couple of hours. Prompt, professional and affordable service all round.

Date of experience: June 20, 2020
GB
1 review
0 helpful votes
Follow Adele P.
Unfollow Adele P.
Share Review
Report Review

Needed help with a broken toilet, plumber that attended was polite, professional, helpful and generally just a really lovely workman. He kept me updated throughout the work, gave me best and worst case scenarios and was happy to answer all my little questions. He was also happy to have a socially distanced chat which is always reassuring when you have new workman in. Would highly recommend.

Date of experience: June 16, 2020
GB
1 review
0 helpful votes
Follow Sandra H.
Unfollow Sandra H.
Share Review
Report Review

Excellent service
June 12, 2020

Would highly recommend your plumbing business to family and friends was friendly and explained everything he was doing to the boiler thankyou so much will keep this company if ever needed again

Date of experience: June 11, 2020