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Plumbingforce

2.8

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Plumbingforce Reviews Summary

The company exhibits a mixed reputation, with some customers praising the professionalism and efficiency of the technicians, as well as their responsiveness and clear communication. However, significant concerns arise regarding unprofessional behavior, lack of expertise, and inadequate customer service. Many reviews highlight issues such as overcharging, poor handling of complaints, and unsafe practices, leading to feelings of frustration and mistrust among clients. Overall, while there are instances of satisfactory service, the prevalence of negative experiences suggests a pressing need for improvements in training, customer support, and operational transparency.

This summary is generated by AI, based on text from customer reviews

service
109
value
104
shipping
21
returns
20
quality
80

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Utterly Brilliant
September 19, 2020

Came down to find a flooded kitchen at 10am. Made a call 10.30, appointment confirmed for 12.30 and the Neil the plumber arrived prompt. Identified the leak, removed a panel and fixed the problem with 90 mins. Could not be more grateful especially as I am currently on crutches!

Date of experience: September 19, 2020
GB
1 review
0 helpful votes
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Gas certificate
September 15, 2020

I have a tenanted property and always use Plumbing Force. Very prompt and reliable service. You don't have to wait for days to book.

Date of experience: September 14, 2020
GB
1 review
0 helpful votes
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Boiler Service
September 11, 2020

Great service the engineer Steven was very polite and very helpful. I would recommend this company, the call out service was excellent.

Date of experience: September 11, 2020
GB
1 review
0 helpful votes
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Review
September 11, 2020

Engineer Nigel arrived on time and identified himself at door. He was polite and friendly and identified problem with toilet very quickly. He left without leaving any mess. Would happily recommend him.

Date of experience: September 10, 2020
RU
1 review
0 helpful votes
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Stephen was brilliant. He examined the boiler thoroughly, diagnosed the problems straight away and gave good, honest answers and advice.

Date of experience: September 9, 2020
GB
1 review
0 helpful votes
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Gas Fire
September 7, 2020

Happy with visit by Andy, turned on time and he was very efficient, He checked the gas fire and connections, gave good advise regarding its maintenance and checked that all gas connections were functioning properly.

Date of experience: September 7, 2020
GB
1 review
0 helpful votes
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Great job, safety conscious and very helpful.

Cleared up after work was complete and showed me how to use everything too!

Thank you

Date of experience: September 5, 2020
GB
1 review
0 helpful votes
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Rip off
September 4, 2020

This company is a joke two and a half hours to fit a radiator to a wall and join it to existing pipe work that's after I disconnected the old pipe work and drained the system myself £450 god knows how much it would have cost if they had done it all plus the plumber was a miserable git give this firm a miss rip of merchant

Date of experience: September 4, 2020
GB
1 review
0 helpful votes
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Great service
September 2, 2020

Lee was very friendly and helpful. I'm not very technically minded but he was able to explain the issue and put my mind at rest. Would recommend.

Date of experience: September 2, 2020
GB
1 review
0 helpful votes
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Great service
September 2, 2020

Friendly and knowledgable engineer - sorted the issue very quickly. A pleasure to have doing the work.

Date of experience: September 2, 2020
GB
1 review
0 helpful votes
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A Great Job!
August 31, 2020

Yesterday I had the pleasure of having Darren, over my house to fit myself a new gas fireplace, he did a very professional job he made sure, everything was safe in my front room so the fire would work at its best and was safe to use for years to come, so I am going to give Darren, 10 out of 10 regards Bob.

Date of experience: August 29, 2020
GB
1 review
0 helpful votes
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Steven was very helpful and spent time to explain what the issue was and how to avoid it moving forward.

I'd recommend.

Date of experience: August 28, 2020
GB
1 review
0 helpful votes
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Failed completely
August 21, 2020

Booked same day emergency plumber. Phoned repeatedly to be told he's on his way. At 5pm got a call to say he wouldn't be coming today but would here first thing tomorrow

Tomorrow came but at 10am I'd heard nothing so called and was told it would definitely be before 12. At 12 got told he was delayed again and it should be between 12-4.

No apology. No explanation as to why they only have one person available. Cancelled and went elsewhere.

Date of experience: August 21, 2020
GB
1 review
0 helpful votes
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Excellent service
August 20, 2020

The plumber was polite, pleasant and efficient. Prompt service after callout. Would use this company again.

Date of experience: August 19, 2020
GB
1 review
0 helpful votes
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Saved the Day!
August 18, 2020

Richard arrived promptly wearing a mask and gloves. He covered his outdoor shoes with "slippers". The tablet for me to sign had been sanitized. I felt very safe with the Covid 9 actions taken to protect us both. He was friendly and worked cleanly and efficiently. I would recommend him and certainly not hesitate this company as I had used the chat initially and my questions were answered fully

Date of experience: August 18, 2020
GB
1 review
0 helpful votes
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Mrs rawlings
August 18, 2020

Very quick and polite and cheerful done fantastic job very happy with engineers service thank u so much

Date of experience: August 18, 2020
GB
1 review
0 helpful votes
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Excellent service
August 18, 2020

Excellent service and clear pricing, would recommend. Engineer was professional and helpful. Updated with a timescale for arrival which was really helpful.

Date of experience: August 18, 2020
GB
1 review
0 helpful votes
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Boiler Servicing
August 14, 2020

I have to say from start to finish, i have had a flawless experience. Super friendly. I was visited by Joe and from the moment he knocked on the door till when he left he was super friendly, thorough and fast. He checked everything to make sure everything was fine.

This is the 2nd time i have used plumbing force and yet again i am totally impressed by their level of service and professionalism.

Cant recommend them highly enough.

Date of experience: August 14, 2020
GB
1 review
0 helpful votes
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The man who attended was professional and efficient and the job was sorted with no problems. Will use again.

Date of experience: August 10, 2020
GB
1 review
0 helpful votes
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Gas hob installation
August 9, 2020

The gas engineer was polite and professional. He completed the task to a very good standard. A job well done.

Date of experience: August 8, 2020