PlaysterReviews 88

At first i was very excited to have found Playster.com and I was loving it as I listened to all my favorite authors but as time went by I started noticing that my authors were disappearing and my dashboard and discover page was changing each and every day. You may not know this and they do state it on their website but authors will be filtered out as you continue to use the service. I reached out to Chat last month and they confirmed that because I am such an avid listener I no longer have access to authors like James Patterson, David Baldacci, Lee Child all of which have a new book out that I cannot listen to. So now my dashboard gives me suggestions for the history of physics, biology fundamentals and human cloning just to give you an example of what is available to me now that I have been banned from the popular authors due to my usage. I am a remote worker and love to listen to my books in the office, a luxury I have because I don't disturb anyone but this makes me the customer they don't want. I pay $30 a month as I have the premium plan but I don't get to listen to any of my favorite authors anymore and the only reason I have not cancelled yet is because I have a few saved books that I want to finish mind you If I search for these same books they are no longer available to me. I am writing this review just as a warning to avid listeners out their to take into consideration that you will LOSE access to all the authors they advertise on their website when you first sign up. Read the fine print. Also as a suggestion go to your local library and get a library card as most libraries now have Overdrive/Libby where you can read e-books or listen to their audio versions. I have done that and have already added 5 books to my virtual library shelf. This is FREE and on the bestsellers you may have to put a hold on them as they are popular but you will get to listen to them.

They did not notify me until MONTHS had passed that my payments were being blocked. They said I would have to pay the entire balance. I explained I could not afford to pay the total and asked if I could make payments since it was their fault they did not notify me right away. They refused and requested the total amount. This is an unfair billing practice. Be very cautious when dealing with this company. They do not care about their customers.

I am getting very frustrated with the book selection. 80% of the time when I search for a specific book that I've heard was good it isn't available. I really enjoy book series but Playster rarely has all the books in a series. In some cases my library actually has a better selection of audiobooks than Playster does.

The good news is that the app works better than it used to. It used to stop frequently and it doesn't do that as often anymore, maybe once a week instead of once a day. So in functionality I'm seeing an improvement, now if they just get more books.

Terrible experience! No lie, I tried the free trial and was wildly disappointed. So i cancelled. TWO WEEKS later they charged me. I called to complain and it was like pulling teeth to get my money back. Very rude. Playster personnel LIED TO ME POINT BLANK, explaining that no money was withdrawn from my account; making me call my bank to confirm that funds WERE withdrawn, by them! I had to send them a screenshot of the email cancellation confirmation THEY SENT ME! I'm astounded this company has ANY subscribers. What a ripoff! I'll stick with the names I trust. Buyer beware!
Playster should rework the whole "unlimited" idea and call it what it is. A lie. Playster if you're reading this: YOU'RE LIARS!

Im an idiot. Thats why I keep paying top dollar for a service that promises to give me access to ALL its available audiobooks and never does. I can only listen to audiobooks that I had previously stored on my wishlist months ago, before the increase in charge and change in account plans. I cant listen to anything new. It keeps saying I need to upgrade my account but Im paying for the premium plan.
Also, the app never saves my bookmarks and rarely saves my place. Books Ive finished keep appearing on my continue listening list.

I am fairly happy with playster. I wish it kept better track of the books I have read. Not every book I have read is listed. I also think it would be helpful if you delete the book out of your lineup after reading, that there was a way to tell you have already read that book when your browsing at a later time. It is difficult to search for new books. Searching by author or by book doesnt always work. I have to uninstall then reinstall quite a bit it seems like.

I have a premium audiobook subscription, and one day without warning, the amount of content I could access through browsing or search was cut by probably 70% or more, and the only stuff I could still see and enjoy was obscure titles and things in foreign languages. It's taken a solid month of me bothering customer support to try to push some resolution so I know whether this issue will ever be fixed, or I should just cancel my subscription.

I have been a long-time user of the service back when it was only $14 a month for all my audiobooks I suffered through the hike to 2995 a month for my audiobooks here recently they kick me on my account send me an email saying theyre sorry for the inconvenience credit me back one month of my payment and then removed every single book I had saved to my account to listen to when I went back to try to find the books they were no longer on their server therefore I cannot listen to the books I want to finish. Reached out to the customer support chat with back-and-forth for a week and she was never resolved

As a customer who has paid for their premium audiobook service, I'd like to warn everyone about recent changes. Playster is going to limit selection based on usage. I listened to a book every two or three days, and have been limited to the sort of selection you can get for free at any library, as in books so old that they are freely available in the US. Why would anyone pay for this?

Also they don't do partial refunds, no matter how clearly the issue is their fault. Save your money and stick to more honest sites.