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PlayerUp

2.9

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PlayerUp Reviews Summary

PlayerUp has a rating of 2.9 stars from 290 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PlayerUp most frequently mention middleman service, payment method and multiple times. PlayerUp ranks 1st among Video Game Mods sites.

service
136
value
116
shipping
89
returns
102
quality
110
This company does not typically respond to reviews

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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They solved my issue
October 10, 2023

I just got ahold of an agent. They solved my problem within 10 minutes. Thank you for being transparent with me on this and gladly that scammer is finally banned.

Date of experience: October 9, 2023
Italy
1 review
0 helpful votes
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Great site they responded very fast, previous issue resolved Just remember, patience is the key guys Playerup is the best website for seller, buyer and trader and if you ever see scam just report them playerup take super fast action to those scammer! The best way to trade is through middleman to avoid scam!

Also I had a googlepay related issue. They fixed that as well. Thought I had to send my ID but apparently not the case. Googlepay will auto approve the payment and do verification themselves. This is the payment method you should use if you're paying through playerup.

Date of experience: October 8, 2023
Czechia
1 review
0 helpful votes
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Unique platform
October 8, 2023

Quick to help out, use common sense on this platform. It is still a platform which brings 2 parties together in an safe buffer. They are not responsible for the endproduct. They do have several failsafe features which kick in and they are strict as possible to make sure the spammers and scammers don't get through that easily, the flagging system works awesome which helps out new members see what the feedback history is of a seller etc. My experience is more based as a buyer, haven't sold anything on it.

Date of experience: October 8, 2023
Illinois
1 review
16 helpful votes
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$200 I'll never see
November 6, 2023

I've been waiting since August 21 for my payment to be sent (after spending at least twice as long as advertised actually getting the sale completed). 6+ weeks later and they have the buyer's money, the buyer has my game account, and I have $0.

Update - my response to their rep's comment here: I have already been in contact with them on Telegram, extensively. In fact, I was only ever given responses when I threatened to do things like post here or report them as fraudulent to their DNS. Every time, they were very sorry and had just been busy. When I told them I'd filed complaints my order "had to be placed on hold" while the complaints were resolved. This company is a scam.

PlayerUp attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2023
Jason W. PlayerUp Rep
over a year old

Status - Message Our Telegram Chat Support

They'll be able to assist you with this immediately if you want to use offline chat support.

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

Finland
1 review
0 helpful votes
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Finally paid!
October 6, 2023

Finally paid for my order. I will try once more selling here now knowing I can actually get ahold of someone (a real person) to help me with my order. Anyone who is having problems getting paid, try messaging them on facebook chat support. They respond there. Once you get ahold of a real human, they can resolve your issue right away.

Date of experience: October 5, 2023
NL
1 review
0 helpful votes
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It's resolved
October 5, 2023

Edit: I fixed it. Sorry the problem was not on their end but mine. All good and my order iscompleted.

Date of experience: October 5, 2023
Morocco
1 review
6 helpful votes
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I have been asking to get my money for over 3 months. They come up with excuses everytime. My IP is banned now from accessing the site. PLZ stay away.

Date of experience: September 24, 2023
Jason W. PlayerUp Rep
over a year old

Confirmed Scammer - You Sold Hundreds Of Banned Accounts And Expecting Payment While We Take The Loss

Full Details: https://www.playerup.com/threads/badr-hundreds-of-banned-accounts.6181837/

Due to your refusal to refund buyers and work with us to resolve simple matters we have terminated our business relationship with you as we suffered years of losses only losing money overall with your business model. The small amount of funds held on you will be refunded back to the victims you scammed.

Germany
1 review
11 helpful votes
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That was written by middleman on 1.Jun.2023
"Your transaction is now officially complete. Your payment has been successfully scheduled to be sent and it will appear in your Account within an estimated 1-96 hours."

Since today (24.Sep.2023) no money. Not one reply to my questions. No support.
I think the site is fake.

4.Feb.2024; still no money, but a comment on this site (progress?). Middleman text still the same, see above.
I updated the cashout ticket long ago, still waiting...

Date of experience: September 24, 2023
Jason W. PlayerUp Rep
over a year old

Status - Resolved - Be Patient As PlayerUp Went Offline

We informed you plenty of times here that you need to be patient. The website went offline last month and everything is backed up. As soon as you're active again on PlayerUp, update your cashout ticket so we can finalize your payout.

Czechia
1 review
0 helpful votes
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Dispute Resolved
September 18, 2023

Been waiting 2 weeks for them to resolve this issue with this seller. Just wasting my time. Update! Issue is handled. All disputes are resolved.

Date of experience: September 17, 2023
Czechia
1 review
0 helpful votes
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Received 2nd account
September 17, 2023

I purchased 12 months tidal account from a seller and it stopped working after 1 month.

The issue was resolved.

Date of experience: September 17, 2023
GB
1 review
0 helpful votes
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BUY HERE
September 15, 2023

EDIT: NEVERMIND!

CONTACTED THEM ON TELEGRAM CHAT AND THEY EXPLAINED EVERYTHING. WAS FULLY REFUNDED FROM THAT SCAM SELLER. THANK YOU FOR PROTECTING ME PLAYERUP.

Date of experience: September 15, 2023
Czechia
1 review
0 helpful votes
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Issue fixed
September 13, 2023

A week after the sale of the account

Sorry for what I said earlier. I realize you guys are swamped with work right now. Thank you for finally sending my payment. This issue is now successfully fixed.

Date of experience: September 13, 2023
Mauritius
1 review
10 helpful votes
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Playerup Middleman is a scam
October 8, 2023
Updated review

Don't belive these 5stars rating they are fake
They haven't paid any sellers,just search playerup on reddit you will find out, now Middleman is blackmailing me to remove my negative reviews about them,it's more than 2-3months they still haven't send my money, i will suggest anyone stay away from their website or you will get scam like the rest of us

Date of experience: September 8, 2023
Jason W. PlayerUp Rep
over a year old

Status - Transaction Will Resume Once Site Is Back Online

Your transaction is still underway. As soon as the site is back online, your cashout will resume. We apologize for the downtime as it's a legal matter related to a game publisher complaint. If you need support, you can contact us at:

EMAIL SUPPORT
[email protected]

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom


Playerup got taken down due to scamming
September 24, 2023
Previous review

These Fu####% RATS are holding my money since more than 2months
When you post something bad about them they will blackmail you to remove your post or they will suspend you, in the end their website got taken down with the amount of fraud they were doing which is really great to prevent future people to get scam from them,i know i will not get my money from them including other sellers like me as well
But their other domain website Middleman.net is still working,and as we know these fu###% RATS will never give us sellers our money, the least we can do now is to report their website Middleman.net to the ftc for it to be taken down completely as well
And i hope you have a great day if you are reading this.

Date of experience: August 25, 2023
Ukraine
1 review
9 helpful votes
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PlayerUp doesn't pay
October 7, 2023

They were ignoring me and didn't pay. When I published new post on reddit in PlayerUp subreddit, they marked "issue is resolved" and closed comments. But nothing was resolved. I asked other redditors and they had the same problem - "issue is resolved" but money wasn't paid.

Then I posted review on complaintsboard and then they asked me to remove this review because "Sorry we dont process orders with open issues" (screenshot is attached). But if you remove your review they will ignore you again (screenshot is attached). Buyer confirmed order at the end of June and I still don't receive my payment. I think they are scammers and they will not pay anyway.

Order ID: *******365
Username: vlkon1

+1
Date of experience: September 7, 2023
Jason W. PlayerUp Rep
over a year old

Status - Order Was Cancelled - You Sold A Suspended Account To A Buyer

On July 18,2023, you sold an account which was suspended by the publishers. The buyer attempted to reach out to you but the issue was and still remains unresolved. During this time, you constantly were harassing our team for payment while the buyers issue was still open and active. Instead of working with us to sort this issue out, you came to review sites to point blame at us. The team reached out to you recently to attempt to work a resolution on this issue. Instead we were greeted with vulgar language and religious attacks.

At this point, there is nothing further we can do to assist you with your transaction. We can't even communicate with you on this matter much less even go about resolving the buyers issue. The funds have now been returned to the buyer and this order is terminated due to your inability to communicate / resolve this matter.

NL
1 review
0 helpful votes
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Paid for an account of 10 k followers within a week 7000 disappeared 2nd week the rest went. Made a dispute not heard anything!

Edit: wanted to update this. They did add the followers, I just gave them the wrong page. Will reorder again on my correct page.

Date of experience: September 3, 2023
Czechia
1 review
2 helpful votes
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Amaizing
September 3, 2023

This site is amaizing if u looking to buy there but for sellers its not recommended. It is really safe but waiting time is so long. I sold mine account month ago and still i didnt get money ( Got it only in middleman cash on site). 2 weeks ago i wanted to withdraw middleman cash and got this message: "Your payment has been successfully scheduled to be sent and it will appear in your Account within an estimated 1-96 hours". But waiting time is way longer.

Date of experience: September 2, 2023
GB
1 review
0 helpful votes
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Quality support
September 2, 2023

I'm glad your website is back online.

Replies from customer service can be delayed, but they seem to make sure the process runs smooth and safely for both sides.

I was able to receive a full refund on my purchase for 1k$

Date of experience: September 2, 2023
GB
1 review
7 helpful votes
Follow Alex O.
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PlayerUp is a proven scam website, please do not use this service as you will almost certainty lose your money.
It has been 1 year since I used this service so I no longer fear retribution for writing this review, there is a good reason why I have felt this way.

Last year (2022) I sold my account for a well known mobile game for around $500. I lost a decent percentage of this to fees which I was okay with at the time as I felt like this would be a safe transaction. The buyer paid and received the account details fairly quickly but it was MONTHS before I received my money. You can contact their support as much as you want, you will never get a reply. The only way you can get in contact is to leave a negative review on well known review websites. The negative review will prompt the admin staff to reply to your complaint and force you to delete the review before dealing with you. Once you delete the review, they attempt to help you. I was leaving negative reviews on a near daily basis just to get them to respond. It took over 2 months for me to receive my money.
Avoid at all costs.

Date of experience: August 29, 2023
Jason W. PlayerUp Rep
over a year old

Resolved - How Exactly Were You Scammed?

You stated you were paid for this transaction so how exactly were you scammed?

This makes no sense. Delays happen and you stated your transaction took 2 months to be completed. That doesn't mean you were scammed.

Poland
1 review
12 helpful votes
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I made a sale on web-site more then 2 months ago, only 3 weeks ago a middleman closed the transaction giving me the information, that I will get a payment in max 96 hours. Obviously I did not get no payment neither a response. Now the web-site is off and does not work.

UPDATE: They wrote me few weeks after saying that they will not send me my payment because I wrote a bad review about them :)) ))) LOL, I am going to file a report to police, someone has to stop it and find all the people standing behind this portal.

Date of experience: August 23, 2023
Jason W. PlayerUp Rep
over a year old

Status - Transaction Will Resume Once Site Is Back Online

Your transaction is still underway. As soon as the site is back online, your cashout will resume. We apologize for the downtime as it's a legal matter related to a game publisher complaint. If you need support, you can contact us at:

EMAIL SUPPORT
[email protected]

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

India
1 review
11 helpful votes
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Scam
September 19, 2023

A fake site...is down from.more than a week...I paid 40usd$ for a reddit account,middleman took my payment and said won't process because I posted a bad review about them on another site under another name...just a false accusation so as to not pay me the promised service...thier site is down since more than a week...don't deal buy or sell your hard earn money on this scams scamster middleman playerup account...check out thier recent reviews on reddit and how they blackmail the seller & buyer both the parties

Date of experience: August 20, 2023
Jason W. PlayerUp Rep
over a year old

Status - Resolved

https://www.playerup.com/conversations/middleman-order-transaction-id-8627142246-3-way-conversation.2793828/

Your order is here and this is resolved.