Platinum Health SupplyReviews 136

We placed an order at 11 am on Tuesday the 4th of January. It has just arrived at our home at 1pm on Thursday the 6th January. Well done Platinum Health Supply. Great service.
…R Surace

Thank you to the team at Platinum. You have constantly and thoughtfully kept us informed about the inevitable delays being experienced during this bizarre time of exceptionally high demand. Keep the faith everyone - Platinum always deliver as swiftly as they possibly can.

Seamless Ordering and Goods delivered promptly and intact.

Great online shopping. Although there was a delay in receiving my order this was no fault of the Supplier, rather a huge volume of orders. Goods duly arrived which is the main thing.

Good and quick response. Good product. Good service

Obviously, during this time rapid antigen tests are hard to find, and the whole industry and supply chain is under pressure. This order was placed on 3 January, and fulfilled on 4 January via pick up from warehouse. Could not have been easier or more efficient, especially under the circumstances.

It was easy to purchase online, and I have the option to pickup onsite to overcome any shipping delays.
I was disappointed to arrive for collection and be told my product was no longer available and they had substituted it, but I was happy they had replaced it with an equal sensitivity product.

Very efficient. Kept me up to date as to what was happening with my delivery. Very satisfied.

Didn't get the same brand mentioned in the website got the alternate brand and no clarity on the prices
It's very expensive and ripoff

Excellent ordering system (just waiting to see how fast delivery is!)

Took over a week to recieve product but the frequent and detailed updates helped me understand the reasons why... very professional.

Ordered for delivery,, but given Lo g delays attended Epping warehouse and was able to collect, I was refunded postage. Very happy with company! Very pleasant young lady to deal with!

I ordered 20x Rapid Antigen Test kits (expensive), but only received masks in the delivery. Was unable to contact the company at all except by email. There are 3 tickets raised. Finally after 10 days someone replied to say they have no stock do I want to cancel? I said yes of course. That was 5 days ago. 2 days ago they closed my ticket and then I get informed that it is on its way, but I've already purchased other stock. I want my refund! I was asked whether I wish to cancel, then ignored!

Very easy, reasonable shipping, keep up to date with supply throughout the whole order process very professional

Ordered and received my rats within two business days

What I like about Platinum Health Supply is the pro-active approach to ensure their customers including myself being informed of the supply even to the point to whether the supply has been delivered. Of all the retailers I have dealt with online that's the first for me. Well done!

On time, polite staff under a whole lot of pressure! Very happy

Thoughtful staff went above and beyond. Thank you so much.

Easy to order and great communication. Very honest about delays due to excess orders. Item arrived in great condition and arrived in great time even though I had been told it may be delayed.

Quick and easy process. Good communication at all times