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Platinum Health Supply Reviews Summary
Platinum Health Supply has a rating of 3 stars from 136 reviews, indicating that most customers are generally dissatisfied with their purchases. Platinum Health Supply ranks 3rd among Medical Supplies sites.
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I had issues with a delivery and both Natalie & Rebecca were great in helping me resolve them.
Both ladies returned calls and emails and made it a point of following up to ensure my delivery was received.
Definitely would commend them both on a 5 star service.
After weeks of waiting for RAT tests, sending emails and delays ( some unavoidable due to supply issues), I finally was able to ring Nat who was amazing. She had my order out to me within 24 hours. She followed up as well. Thanks Nat!
Hi Margaret,
We are pleased to learn that Nat was of great assistance to you.
Kindly recommend our products and services to your friends and family. Looking forward to having you again soon.
Thank you very much.
I had been trying to locate an order which had shown to be despatched almost a month ago. Australia Post suggested I contact sender as parcel had not ben scanned. After a few days of attempts via phone, I finally got through to Nat and glad that she was on the other end of the call.
Nat was amazing, very friendly and thorough. Located the order and the goods straight away - Nat had the parcel despatched immediately for delivery into WA the following day. Five Star Service - much thanks to Nat
Thanks, Antonia for your awesome review! Nat is really a gem of our team. I will let her know of your great feedback.
We hope you recommend Platinum Health Supply to your friends and family. Have a great one!
Good service - Easy to use website, quick delivery and product is of high quality at a reasonable price.
Thank you James for your rating.
We hope to do more business with you and kindly let us know if there is anything we can improve on at [email protected].
Very easy and fast to order online as it was straight forward
Hello Ballan,
We are thrilled to know you liked our products and services. We hope to have you again in the future and please recommend us to your family and friends.
Thank you!
Ordered in stock RAT TESTS 3rd Janurary 2022... is now the 8th of Feburay and still no order... order status has not changed at all... numerous attempts to contact customer service, phone are automated response, emails go unanswered, or are answered with lies... all I would like now is to cancel and refund my order. I doubt orders were ever in stock... If the company was 6 weeks behind, why are the still taking orders? Why are they telling customers 5-7 days? Why are we not told of 6 week wait times? Purchase from this company at your own risk
Hi J. H.,
We sincerely apologise for the delay in receiving your order and not getting any details about its delivery.
Our country has been facing code brown in health care due to the influx of COVID cases and code red in retail due to staffing issues. Also, there have been many logistics companies are experiencing staffing issues as well. These factors have caused an enormous amount of delay in delivering orders.
We are working around the clock and have been hiring more staff to make sure all orders go out in a timely manner. We have pleaded to receive help from our government, however, they too are on the same boat and have been struggling for staff.
We would love to have your issue rectified and resolved so please send us an email at [email protected] and we will ensure you will receive proper resolution as your review matters a lot to our Australian-owned and operated business and we would love to see you continue supporting our business.
Please be more patient with us.
Really annoyed that you sold far more tests than you had in stock. I finished up waiting and paying a premium price for these tests that are now in the shops for half the price or free to con cardholders and still mine are not here
Hi Kim,
We apologise if you have not received your order.
Depending on the time when you placed your order, there were orders wherein we have had issues in getting them delivered to our customers for a couple of reasons. There has been a code brown in healthcare due to the last surge of COVID cases that also has resulted in a code red in retail due to staffing issues. We hope you understand this is a nationwide issue for many businesses like ours that also has affected couriers who have been experiencing staffing difficulties as well which cause a great number of shipment delays of stock and orders during these times.
The aforementioned issues have also caused delays in getting orders out and our response time to enquiries due to the increased demand for such health-related products while we struggling for staff. We already have hired additional staff and are now working on catching up with its high volume and recovering from the dip that is why you may see more recent orders are delivered in a timely manner compared to when we've had staffing issues.
Your rating is very much beneficial to our business which is why we would do everything to resolve your issue personally. Please send us an email at [email protected] and we will ensure your issue will be resolved.
Thank you for your patience.
I have placed 3 orders & received only the first & last order. The 2nd order contained RATs among other items & remains unshipped after 5 weeks. Repeated emails to the company go unanswered & there's no point calling because they leave calls queued & unanswered. After 5 weeks, no order & no human communications, it's hard to believe the company hasn't oversold many times over their stock holding of RATs - this is despite their assurances that they haven't.
Hi Aaron,
We sincerely apologise for the long wait on getting your order, for not receiving all of your orders, and for not receiving responses to your emails.
We honestly have been having problems in getting orders and responding to customer enquiries in a timely manner for several weeks now. And this is due to the influx of orders and customers contacts brought by the code brown in healthcare due to the spike of COVID cases and code red in retail due to staffing issues. This also has caused a great number of delays in the shipment of orders and stock. We hope you understand that this is a nationwide issue and is experienced by many businesses similar to us. We have pleaded to receive help from the government but they too are struggling for staff.
That being said, we have been facing difficulties in terms of supply shortages and stock replenishment due to the unprecedented turn of events. And if we need to cancel orders or send alternatives, we notify customers ahead of time.
Please reach out to us at [email protected] or call us at 03 6407 7001 and we will make sure your issue is resolved. Your rating is highly substantial to our Australian-owned and operated business and we would do everything we can to meet every customer's satisfaction. We are truly sorry for this unpleasant experience.
Thank you.
I have placed my order last year 29 Dec but still have not received my order. You said that my order is on the way on 14th Jan 22' but still haven't received. Why are you lying? I want to give rate as 0
Hi Gloria,
We genuinely are sorry for getting no updates on your order.
There has been an unexpected influx of orders and customer contacts in the last several weeks causing delays in shipment of orders and stock and our response time to our customers as well. This was due to the last spike of COVID cases which has led to a code brown in healthcare. This was also due to staffing issues that led to code red in retail.
While we have hired additional staff, catching up with the high volume of orders and customer contacts is still underway.
We would love to rectify and resolve your issue personally as your rating is extremely important to our Australian-owned and operated business. Please send us an email at [email protected] or call us at 03 6407 7001 and rest assured your issue will be resolved.
Your patience is much appreciated.
I received parcel to find that the sanitizer I purchased had leaked throughout the parcel damaging the box that the gloves had been in. So would of been nice if sanitizer had been wrapped to protect its contents and that of the remaining item in my parcel.
Hi Leanne,
We are so sorry for what happened. Our staff makes sure every order is well packed. However, we will look into it and investigate what happened to your sanitizer.
Your rating is very much substantial to our Australian-owned and operated business and we always aim to meet every customer's satisfaction which is why we would do what we can to resolve your issue so please reach out to us at [email protected] or call us at 03 6407 7001 and we will make sure your issue is resolved.
Thanks for your patience.
Placed order 4 weeks ago and still hasn't arrived.
Emailing & calling met with automated response..
Hi Saimon,
We genuinely apologise for you have not received your order and for not receiving appropriate responses to your emails.
The latest spike of COVID cases has caused an influx of orders and customer inquiries that we were not able to foresee. This has led to a code red in retail due to staffing issues businesses similar to ours have been trying hard to deal with. Logistics also have been struggling for staff causing a great number of delays in shipment of orders and stock. Due to this, we also have been having problems replenishing stock. Kindly understand that this is a nationwide issue and we did not mean to give you any inconvenience.
We have hired more than 20 additional staff and are working around the clock to make sure orders are processed and delivered, customer inquiries are answered on time. However, we have not caught up with its high volume so we ask humbly for your understanding.
Your rating is very much affecting our family-owned business's reputation so if there is anything we can do to resolve your issue, we will. If you still are having problems, please send us an email at [email protected] or call us at 03 6407 7001 and rest assured your issue will be resolved.
Thank you.
Order *******, not sent, no received. Emails not returned (7) and one complaint to fair trade. Poor form
Hello Charma,
We sincerely apologise for not getting any information about your order and for not receiving a proper response to your emails.
It has been tough for businesses like ours to get orders out due to the code brown in healthcare and code red in retail. These were caused by the latest COVID cases spike that also lead to staffing issues. This has affected the whole country which includes shipping companies resulting in big delays in the shipment of orders and stock.
While we have recently hired additional staff to get orders processed and posted as well as answer customer enquiries, we are still coping with its high volume. So we ask for your kind understanding in this challenging time.
Your rating is of utmost value to our business's reputation which is why we ask for you to give us an opportunity to resolve your issue personally. Kindly email us at [email protected] or call us at 03 6407 7001 and rest assured we will resolve your issue in the best way we can.
Thank you so much.
Have received a couple of return emails stating u are priority I also paid express shipping states that saliva were taken from govt I didn't order saliva received a refund for some creams I ordered that's it
Not good enough! Order *******
Hi Gaye,
We are truly sorry there was a long delay to receive your order and for not sending what you originally ordered for.
Depending on the time when you placed your order, there were orders wherein we have had issues in getting them delivered to our customers for a couple of reasons. There has been a code brown in healthcare due to the last surge of COVID cases that also has resulted in a code red in retail due to staffing issues. Many companies have been struggling for staff ever since this occurrence. Even logistics and product manufacturers have been shorthandedly dealing with the influx of customers demands causing a lot of delays in making products and shipping orders and stock. This also has led to supply shortages as manufacturers were having difficulties complying with the influx of customer demands.
Even though we may send you substitute products of the same category, we usually send emails to our customers to inform them ahead of time and if they do not agree, they may request to cancel the order and get a refund.
Your rating is very much valuable to our business which is why we would do everything to resolve your issue personally. Please send us an email at [email protected] or call us at 03 6407 7001 and we will ensure your issue is resolved.
Purchased and paid 30/12/21
I have written 9 emails now
Claims to be coming, coming soon, won't be long and now, claims it's sent but the courier claims they don't have it. If you can't supply something don't sell it.
Hi E. C.,
We sincerely apologise for the long wait on getting your order and for not receiving responses to your emails.
We honestly have been having problems in getting orders and responding to customer enquiries in a timely manner for several weeks now. And this is due to the influx of orders and customers contacts brought by the code brown in healthcare due to the spike of COVID cases and code red in retail due to staffing issues. This also has caused a great number of delays in the shipment of orders and stock.
While we already have onboarded more staff to cope with the influx of orders and customer enquiries, we are still working on it and we are truly sorry for the delay in receiving responses to your emails or perhaps for not receiving a response at all.
We would do anything we can to resolve your issue for your rating is very much valued by our Australian-owned and operated business so please reach out to us at [email protected] or call us at 03 6407 7001 and we will make sure your issue is resolved.
Thank you.
I ordered on 2/1, paid express postage. As of 24/1 I still have not received my items, which cost (with postage)over $80. If items weren't in stock this should have been stated. I keep getting emails saying that you are really busy and to be patient, but my patience is beginning to wear slightly thin. I have emailed, waiting to get an answer from you. You have made it easy on yourselves by not answering phone calls. I really hope you are a legit company.
Hello Cheryl,
We sincerely apologise for not getting any information about your order and for not receiving a proper response to your calls and emails.
It has been tough for businesses like ours to get orders out due to the code brown in healthcare and code red in retail. These were caused by the latest COVID cases spike that also lead to staffing issues. This has affected the whole country which includes shipping companies resulting in big delays in the shipment of orders and stock.
While we have recently hired additional staff to get orders processed and posted as well as answer customer enquiries, we are still coping with its high volume. So we ask for your kind understanding in this challenging time.
Your rating is utmost valuable to our business's reputation which is why we ask for you to give us an opportunity to resolve your issue personally. Kindly email us at [email protected] or call us at 03 6407 7001 and rest assured we will resolve your issue in the best way we can.
Thank you so much.
Not only was there 0 communication despite leaving a voicemail and emailing x2, I was sent the wrong RAT swabs (a cheaper alternative was posted compared to what I purchased with no partial refund offered), and my second order just never arrived.
Would not recommend! Poor customer service overall. I know it's busy, but keep the customer informed.
Hi Emma,
We genuinely are sorry for receiving no communication about your order, the delay in getting your order, and for getting a different item.
We have been having difficulties in getting orders out due to the code red in retail due to staffing issues and code brown in healthcare due to the increased number of COVID cases which has led to many delays in shipment of orders and stock. Many businesses similar to ours have been facing the same issue in the last couple of months struggling for staff including couriers and manufacturing companies.
That being said, some manufacturing companies were not able to comply with the influx of customer demands which is why there were orders we had to send alternative options to be able to fulfill the order. However, we usually send notifications ahead of time before sending them to our customers.
We would do anything we can to resolve your issue for your rating is very much valued by our Australian-owned and operated business so please reach out to us at [email protected] or call us at 03 6407 7001 and we will make sure your issue is resolved.
Hope to hear from you soon.
I placed order on 30/12 and 3 weeks later still have not received my goods. I have emailed numerous time as what date orders are currently being sent and I do not get an answer to my question. All I get is a statement about delay in orders and shipping times. I now read people ordered after me have got their items. Do items not get sent in order that they were purchased. Currently would not recommend this company.
Hi Balinda,
We are truly sorry there was a long delay to receive your order.
Depending on the time when you placed your order, there were orders wherein we have had issues in getting them delivered to our customers for a couple of reasons. There has been a code brown in healthcare due to the last surge of COVID cases that also has resulted in a code red in retail due to staffing issues. Many companies have been struggling for staff ever since this occurrence. Even logistics and product manufacturers have been shorthandedly dealing with the influx of customers demands causing a lot of delays in making products and shipping orders and stock. This also has led to supply shortages as manufacturers were having difficulties complying with the influx of customer demands.
Your rating is very much substantial to our business which is why we would do everything to resolve your issue personally. Please send us an email at [email protected] or call us at 03 6407 7001 and we will ensure your issue is resolved.
One of the worst customer service experience even taking out the fact that each RAT test was $15. I accidentally made a purchase to be delivered and emailed asking for a refund less than ten minutes after making the purchase as I made another click and collect order. I heard nothing for the first five days after my request at which point I followed up and heard nothing. The order arrived more than two weeks after the initial purchase. Once the order had been assigned a tracking number and they were "unable to process a refund" response times to emails went from more than two weeks to less than two hours.
Hello Sam,
We sincerely apologise for not getting any information about your order and for not receiving a proper response to your emails.
It has been tough for businesses like ours to get orders out due to the code brown in healthcare and code red in retail. These were caused by the latest COVID cases spike that also lead to staffing issues. This has affected the whole country which includes shipping companies resulting in big delays in the shipment of orders and stock.
While we have recently hired additional staff to get orders processed and posted as well as answer customer enquiries, we are still coping with its high volume. So we ask for your kind understanding in this challenging time.
Your rating is utmost valuable to our business's reputation which is why we ask for you to give us an opportunity to resolve your issue personally. Kindly email us at [email protected] or call us at 03 6407 7001 and rest assured we will resolve your issue in the best way we can.
Thank you so much.
I ordered $90 worths of products on the 29th of December and I have not received any updates to my order of any responses to my emails in 3 weeks. I am doubtful that they will arrive at all. The company put out social media posts asking people to be patient due to the 40,00 orders they have received, however they should take responsibility for very amateur business practices in which they have taken orders without capacity to fill them.
Hi Jill,
We are really sorry for not getting any updates about your order and for getting no responses to your emails.
Companies like us have been facing code red in retail and code brown in healthcare due to staffing issues and the last increased number of COVID cases. This is a nationwide dilemma and has caused a delay in shipments of orders and stock. Even trucking companies are struggling for staff. This also has caused an influx of orders and customer contacts since the number of people who are in need of medical products had also drastically increased.
Although we have hired more than 20 additional staff, we are still catching up on the high volume of orders and customer contacts and we really apologise if you have not received any communication about your order.
It is in our best interest to resolve every of our customer's issues if there are any because your rating is highly substantial to our Australian-owned and operated business's reputation. We will ensure your issue is rectified and resolved so please continue reaching to us at [email protected] or call us at 03 6407 7001.
Stay safe and thanks for your patience.
I appreciate the service provided and how extremely difficult the circumstances have been for everyone involved. I have to admit I was concerned with the timeframes however given the situation everyone is in, the turnaround was pretty impressive.
I appreciate the service provided and how extremely difficult the circumstances are however I've emailed twice and not yet been able to obtain an ETA for the tests I ordered on 03/01/22. I've received the email communications that apologise for the 5-7 day delays however it's now been 9 business days since I placed my order and I have no indication on when I can expect to receive the tests. A few of the emails have ask me to advise if I want to cancel my order which I certainly don't, we really need the tests!
From the business
We're a proudly Australian owned and operated business that aims to provide a high level of service within each and every purchase. We aim to take every client and future customer through a journey that explores the widest range of PPE products to meet any type of organisations needs.
Platinum Health Supply is more than just your one stop shop for all things PPE, but a trusted adviser that knows how to keep your organisation health & safety compliant.
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Hi Catherine,
We are so glad to hear Nat and Rebecca were of great help to you and were able to resolve your issue.
Thank you for supporting our business and hope you recommend our products and services to your friends and family.