Platinum Health SupplyReviews 136

I just wanted to say a big thankyou to your team. I ordered on the 1st January 2022 and received my order on the 19th January 2022. I know it was a little longer than normal postage BUT you kept me up to date with regular emails regarding my order. I hope you all have a break soon when the panic buying of Rat tests settles down. This is my third time ordering from you and again and I will again in the future I'm sure.

Ordered RATs over two weeks ago and have not received a single piece of communication from Platinum Health to indicate that the order would take over two weeks to even be dispatched from the company! How is it that you can receive an international order in less time then this company can even send an order! Very disappointed in the lack of communication and that you have to visit their website and find a tiny banner that leads to a link, which mentions a delay due to COVID then blames it on the government!

Unfamiliar website took more time to navigate, but once desired products identified, process was easy & familiar. Cheers. Yup. All good, eh?

They will happily process an order (and take money) with no ability to actually provide the product. Phones do not answer, emails and DM's rarely responded to. They cannot tell you whether the order has shipped or when it will ship, just a constant 'we are doing our best', 'we are overwhelmed', possibly 5 business days (which you will hear multiple times - standard response). The reality is, they created a situation where they could take maximum orders (and money), with no consideration that they did not have the processes in place to facilitate the delivery of those orders. And if you want a refund - that will be 10 business days. Check their social media, they have multiple disgruntled customers.

I have made an online purchase of Rapid Antigen tests on the 02/01/22 when they were still available. The money was taken but until today I haven't received a confirmation order or even an update on estimate arrival. Pretty disappointed due to the lack of communication.

Outstanding buying experience and then such speedy delivery. Super impressive. Great email communications also.

Quick and easy to place the order.

Would have liked more detail with the shipping. There was an estimated delivery date but this was passed and so I then didn't know when to expect it.

The goods I ordered were not delivered - instead I received something I didn't request. I have had no communication from the company to explain why I was given a substitute. This is very poor business. As well, I can't contact the company by phone as they have a message saying they're not answering their phones - again, poor business and it makes you wonder whether they don't want to get complaints. I did send an email yesterday requesting a full refund but, of course, no reply to that either. On top of that, one of the products I ordered (but didn't receive) is still showing as available on their website. I find it hard to believe the good reviews about this company as my experience has been completely negative and I still don't have the products I actually ordered on 30 December! What can I do?

I ordered rapid tests on the 31st of December and apart from an order confirmation and them taking my money, nothing has happened since. I paid for shipping and they offered express shipping due to delays, I've given it 11 days and not even a shipping notification. Tried asking where my order is and was told to allow ‘5-7 days for delays' which is exactly what I've done.

I think they advertised rapid antigens without having the stock to fulfil the orders. Mismanaged and lacking communication. I guess time will tell if I get my order.

Ordered rapid tests under the impression that they were in stock. Only to get a email 8 days later that they have been shipped. These are useless to me now. Would not recommend

I placed an online order on 3 January 2022 and have not received any notification if it has been sent yet. Sent an email this evening to request a status update on the order & find out if it's being sent via Australia Post…

Great communication in a period of time where people are pushy

Appear to have really over committed themselves with covid-19 related supplies. To the point that they have taken funds for orders they cannot process or address issues with. Basically they took my funds but never responded when I asked about it - just ghosted me. I can't get the product and my money appears to be swallowed up. Honestly, what is the consumer to do? For all intents and purposes, you feel as though your $ has been snatched, really shouldn't matter if they have over promised, that should never have happened. And if staffing is an issue, thats fine but PHS need to cancel and refund bulk amounts of orders, anything else is really unfair, you can't tie up peoples money like that.

Easy to use & order however had to accept substitution rather than preferred item

Thankyou to the Platinum Health Supply team for their commitment to providing supplies & support Australia-wide. 40,000 orders in 72hrs during peak pandemic case numbers is an extraordinary thing to handle & your community of customers are so grateful. THANKYOU for your hard work & wonderful communication, it is extremely impressive.

Thanks for the personal email update & General email update RE delays. I appreciate it's tough at the moment but the honesty is much appreciated. Plus good to have my RATs! Thanks

Great communication thank you

Received items with a week of ordering. Product is fantastic and well packaged

After searching a lot of websites, I purchased some Covid Rapid Test from Platinum Health Supply hoping I would get them quick. I ordered Tuesday Morning and they were delivered to my house Thursday morning, I couldn't believe how quick and easy it was.
Thank you so much I have recommended to my family and friends and I will be buying more when they become available.

Delivery arrived within seven days of ordering - fantastic considering the order was over a long weekend and where there is an obvious shortage of delivery carriers. Thank you.