Planet FitnessReviews 223

My home gym was El Paso, Montanna Avenue. I went to stop my membership as I am in the military, and traveling away, but it was closed. I drove to the next closest one, at Pebble Hills, El Paso.
Upon asking to cancel my membership, they told me I would have to drive across town to the new address 20 minutes away. I told them I was leaving soon and tight on time, and they told me "Write a Letter". So I googled what I could do, and found out I could transfer memberships and the stop them at that gym.
I had to go back inside, and inform the staff that I found out how to help myself, and the stopped the membership. This is a clear example of a lack of customer care. To me, the staff would rather see a customer drive across town, then inform them or help them stop their membership. To me this comes off as a deterrent to customers stopping membership, just to make it more difficult to cancel for the sake of the company gaining another 10$ for the month.

Would have appreciated even a few days of advanced notice to cancel a membership before backing my way into a contract I knew nothing about. $100 down the drain between my annual fee and early cancellation and I'm never going back. Don't believe their "no commitment required/$10 a month" marketing scam and learn from my mistake in the future.

I am a very positive person, But Planet Fitness has the most ridiculous policy when you open account or when closing account. Also, a fee was taken out of my account and I can not get a reasonable reason as to why. Will not recommend at all. And they need to hire friendly people.

When I joined the local Planet Fitness the club was open 24/7. That was over 10 years ago. Last Friday I got to the gym only to find a sign that effective 9/1 the club would now be open 24 hours a day from Mon to Thurs. Friday new hours midnight to 10PM, and Saturday and Sunday 7AM to 7PM. I won't recommend anyone I know join Planet Fitness. It's a wonderful facility with great equipment, but why subject yourself to more service cuts. Talking to customer service (good luck to reach anyone there) was fruitless.

No trainer on site, haven't had a trainer in quite a while. Instructors just tell you to use the app, which has beginner workouts but no specific plans if you have certain goals. The staff is rude, hateful, and if you ask questions they don't like they will get mad and threaten you. I tried contacting corporate and emailed the owner about the staff's attitude but they have yet to respond or contact me about my concerns. I do not recommend this gym for anyone. Also thier perks, such as massage chairs, angel machine, and tanning beds are always broke.

I was charged for the start up fee at the beginning, After that, they sent me the text about problems with billing information and gave me a link to solve them. But the design of web site is unreasonable. I can't find what happened with my account. But I found that they have charged my monthly fee already, so I think the message may be a mistake. I ignored the messages they sent me. I regret it later. Finally, they keep charging me the late fee and monthly fee every month. It is ridiculous that you can't charge my monthly fee for the billing information, but you can charge my monthly fee and late fee after the fail charging of monthly fee.
Also, there always too much customers in the gym. It is hard to use the exercise equipment I want. I was a planet fitness member for 2 years before the pandemic in Manhattan. I feel well with them. The staffs are friendly. The exercise equipments are adequate. But after the workout in Brooklyn, everything charged.

This young man is a hard worker he's always there to help people of the and to make sure all of the equipment is clean and the bathrooms. He makes sure that if there's a problem he try's to help. For a young man he is so polite and professional. My husband is 74 years old and he's always keeping his eyes on him when he uses the machines he is a great asset to your gym

Russellville Arkansas has a manager who is a monster. Marvin refused to work with me on issues that came up.
He was a monster even after I was given specific instructions from this place Marvin refused to help me. We are done with the very shady place. I will pay 10 x more anywhere else rather than give this place another penny!

Bob at front desk planet fitness freehold records people tanning. I seen a lady's husband come in to confront him. Holy cow how does he get away with this. Bob is white, skinny about 5'9 at the front desk.

I am writing this to let people know that I have been receiving harassment and being made fun of on multiple occasions when I worked out here.
I have been a member for about a year now and I appreciated that they had a 30 minute workout room. I like to be in and out. It is never actually serve the purpose because every time that I go no one is honoring that particular rules space. I've been harassed more than once by multiple members and today was the top that I cannot handle anymore. Furthermore when I asked "Bryce" today to assist me with the harassment he did nothing about it. People making fun of me... in fact he "sided with the aggressors. I don't know the name of the other employee but he did nothing about it either. And this has been ongoing for quite some time this is the first day that I've actually asked an employee to help me out so that I can finish my work out. This is not OK. This is not a good gym. This is not a safe place or a judgment free zone as they say. The employees are gutless and they allow things that they're too scared to inform someone. -100 stars. I'm speaking about the gym on West 11th here in Eugene Oregon.

First time i went there was only because my main gym was closed that day, so i was like hm im going to hit a quick leg workout, so i wore my slides as usual, 30 minutes later i get kicked out for wearing them, plus got yelled at for having my gym bag next to me cause i dont want anyone stealing it, never coming back, worst gym in history if you can ever call it a gym, do not waste your money or time in there

NEW Manager JUSTINE canceled my membership for wearing "The Rock" brand cut off workout shirt! I've been a member at planet fitness in Appleton WI West for over 10 years and absolutely loved the atmosphere. That was until last week when a new "Manager" was hired. My 14 year old son and I were working out and she discriminated and harassed me, also went as far as calling the local Police to escort me out! (Humiliated) As I looked around others were wearing the same type/brand shirt which I made her aware of. She stated it looks different on you because it shows more of your chest, "this was discrimination" it's because I have a wider frame body! Unfortunately because of a single employee I'll be moving to another gym along with my wife and 4 children. If you're looking for a gym I would NOT recommend Planet Fitness Appleton WI West!

When I first came to Planet fitness it wasn't bad than the messages started happening about not being able to bill me. (Now I will take partial blame I was young and dumb at the time instead of going to them to get it fixed immediately. I thought when I go back I could fix it, which wouldn't happen for months later.) By that time they told me I had to pay $172 for all that time between. Now fast forward I Swallowed my ego and signed back and yet again not Even a month later they send that same text only different is I am immediately fixing it. It just makes me wonder is this company doing this to a certain amount of people for more money.

Disheartening review, especially after visiting the gym in Lewisburg and Shomkin Dam. Extremely unsettling. Being stared at, unsettling, almost humiliated, at a " no judgment zone ".
Next... Most of the time there's no one behind the counter. When, you walk in, And when there was is it's on three, four instances, where it was the same high school student name tag said, kelly,, shes constantly texting on her phone. 1.5 hours later, My daughter Caitlin sees her talking to another female employee in the ladies locker room, talking about her " issues " her social life. When, prior, someone told her, there were no paper towels, in the 30 min room. 25 min later, still none.
Incompetent immature, does the owner no what's going on in his gym. The manager Dawn, was Extremely rude, very anti people, wrong field to be in, if you can't be nice and interact with people. The employees didn't even like her. That's what I heard...
The only thing right in that gym, is Andrew. The assistant manager.
We will be going to the Lewisburg gym, from now on. Where a appropriate gym is run.

I went to Planet Fitness to cancel my membership. I asked the gentleman several times to make sure I would not get charged for the upcoming month, he assured me that I would not get charged for any upcoming months. I even asked him about the ridiculous information that he made me sign for and he said oh that's nothing. And yet Planet Fitness still charged me for this month causing me to overdraft because I did not budget for them taking out the money they said they would not take out. I am still waiting for this issue to be resolved.

These thieves demand access to your bank account to use their membership. I was against this from the git go, but did it with an account I do not use much.

First they take $40 out that they aren't supposed to take. This overdraws the account and costs me $36 in fees. They gave some mumbo jumbo about this but never offered to reimburse me the fees.

So I canceled my membership. A week later they charge me again!

Do not do business with this batch of thieves!

I've been a member of pf for awhile now and normally it's a great experience but yesterday I was treated very badly by a staff member of the club it was the Bridgeport WV location she screamed at me and was very unprofessional I understand if you are having a bad day but this is a good way to lose customers. Do better Planet Fitness