Planet FitnessReviews 223

I had applied to this job thinking it would be a good fit for me knowing how I had USED to go here on a daily. I had applied and gotten a phone call interview to ask some simple questions, when asking the 2nd question about the times ide be working they had told me the COMPLETE opposite from what I had applied and further asked for. The 3rd question was about would I be able to work as a team, I had said yes I can work as a team but I would like to inform the company ide be working for that I do have anxiety and fears as everyone else does. They Instantly had claimed "sorry were going to have to stop here we can't have someone with mental issues working here" let me repeat if you didn't read "WE CANT HAVE SOMEONE WITH MENTAL ISSUES HERE." Then instantly had hung up the phone without a second thought or clarification. I had thought that this would be a good job but essentially was proven otherwise.

They would charge me even when I was on pause! After arguing with them every month when I seen my bank statement I canceled the service. Low and behold I got my bank statement for December and they charged me again. All I got was lip service from the staff. They also said they sent me a email stating that my account was being continued because my pause was up. I never received a email. I told the girl I would bring my phone up and she can see for herself. Bottom line is I canceled my service in November l. Buyer beware!

This gym (Wentzville Bluff Planet Fitness Location specifically) is an UNSAFE place. Choose any other gym besides this company. They are not trustworthy, nor do they care about safety.

To whom it may concern,

I have been a customer for so many years. I have been wanting to cancel this account for a VERY long time. I have been giving you my money for free for many years! I have called trying to cancel my account and Planet Fitness has not made it easy to cancel. Unfortunately I travel for work and never seem to have the time to go in and cancel my membership like I was advised. I finally go in the facility and was encountered with a gentleman who was being very helpful to the best of his ability. He asked for assistance from the Supervisor Diego at the facility located at 819 E. Pioneer Pkwy in Arlington Texas. I was flabbergasted my the service received from this guy. That fact that his claims to be the supervisor is surprising. He didn't care for anything I had to say. I attempted to explain details to help him find my account and he spoke over me and was so RUDE. Now I'm to square one and unable to cancel my account. Im so upset for the way I was treated! To top it off it's so hard to reach these people! They don't make it easy at all! I WANT TO CANCEL MY ACCOUNT! Please reach out PLANET FITNESS!

Pissed who wants to be an EX CUSTOMER!

When they expecting to get a good workout but all I got was gang stalked by a bunch of gay people and I reported them they kicked me out like I was the problem they even took away my membership and bend me from every Planet Fitness in the whole country

It is so infuriating to see members do a few reps with weights that are clearly too heavy and spend the next 5+ minutes on their phone, while people wait to use the equipment. Why are you even in the gym if you spend so much time on your phone? Workout or get out and let others (that are serious about their workout) use the equipment. NO ONE ENFORCES ANY OF THIS!
Covington, WA

I've been at this location for over a year between 2021 and 2023. The equipment is old and often in disrepair. Seats wobble, counters on bikes turn of in midstream, and many other concerns.
The most recent is the front door has been broken for 2 days…the arm came off at the top and it just swings open. Thus, the door is locked leaving the exit door as both entrance and exit.
The night staff Spencer, tried fixing it, but there is a missing screw and quite frankly it's not his job or responsibility to make repairs.
I attend M-F and I have noticed less people, perhaps they have chosen the new locations at Alafaya as well as the one on 434.
I am a Silver Sneakers member, but have been with PF over 30 years here and up North.
Y'all need to do better.

They do not allow you to end your membership online or over the phone. YOU HAVE TO GO INTO THE GYM OR WRITE A LETTER? How is it 2023 and it's this HARD to CANCEL? Never again!

I was a member at the Fort Oglethorpe location for about a year. It has basic equipment, is dirty and the showers seldom worked.
I let it slide due to the inexpensive price.
I needed to cancel my membership temporarily due to health issues so I went on my mobile app to do so. I couldn't find a way to do it from there so I went to the company website and discovered that you have to go back to your home gym and submit a form at the front desk. I joined using the app but couldn't cancel that way. There is only one reason to do that. They are banking on the fact that a lot of people either can't or won't go to the trouble of going in and they can keep collecting fees.
That's not illegal but it's sleazy. The temporary suspension of my membership is now a permanent one.

Machines and make it impossible to do this training. Front desk says tall them about it because when you tell members they stay there and laugh at you. One threatened my life today. Instead of planet fitness doing the right thing and enforcing rules they made, they ban you. They have caused me emotional distress from negligence. I'm terrified for my life while they had members laughing at me. They make it like it's my problem just by asking them to do their job. I'm scared they gave my info to this other member. This is not a gym where you feel safe and the gym could care less if someone kills you on their floor.

Desk help rude and too busy on their phones to answer questions,asked about the trainer help posted was told it was filled (I'm an older trainer 56)sign is still there,neck tattoo kid behind the desk mouthed off to me...why does this place only hire kids?

I am a member of Planet Fitness in Clinton Md. I would like to commend Joshua for his excellent customer service and the way he maintains this facility. You can tell that he values his job. He makes being a member at this facility very pleasurable!

I Carlos Gomez have been reject with out a reason by planet fitness at chambller tucker Rd Atlanta Ga ******* demanding my payment made on 09+17-2023 in this approach by you all I will not accept any apologies...

I drove 15 miles from port orange to Ormond to find out they closed. No emails, no signs. Nothing. That's not right.

Unfortunately I have experience the first time a very unhealthy environment and worst customer service experience in my life

Please note easy sign up, have been trying to cancel for 2 months there is always some reason such as "we are in the bank draft period you need to pay next month before you can cancel"...yhe fact that bank draft is the only way to pay should concern you, I am having to change bank account to stop their draafts..

Kris, Was amazing, We did a day pass and loved her her personality. She was very Is knowledgeable about every question we asked. Treated us as if she had known us forever. The best customer service I have had in a long time. Don't ever lose her.
Carol

I visited the facility in Niagara Falls NY on Monday October 2nd at 11am.

I was just inquiring about membership options, but already had decided I was going to join the black card option as I wanted to be able to bring my 13 year old daughter along with me.

They offer no day passes to simply tryout their machines, but on top of that I was told I couldn't even have a look around.

But I can utilize machines and have a look around the facility only if I give you my checking and routing number...lol

You guys do know Crunch fitness is only a minute away.

Again...Baffled

Management...Do better

I was a member for over 5 yrs. I cancelled my membership because there was a NAKED MAN WITH AN ERECT PENIS hanging out in the WOMEN'S locker room! I was distraught and informed the front desk. They told me that it was "ok because he identifies as a woman". I am not going to normalize this kind of perversion and accept the cop out of using the gender card and allow myself to feel unsafe and disgusted in a place that never gave me the option during the sign up if I would be ok with that. I'm appalled on how this was handled to appease to this kind of behavior for the sake of politics and cowardness. I quickly cancelled my membership. I felt violated by the sight of a naked man with an erect penis in the women's locker room at Planet Fitness ******* and consider this sexual harassment.

I have spoken with several people and I also went to the airline branch and signed a paper and y'all still taking money from my account and I don't appreciate it I am going to call me a lawyer to see what can be done about y'all stealing out of my account and it is going on every month sometimes twice a month I want my money back legal actions will be coming you can reach me at *******8189