PlacetochatReviews 7,437

Dear Roscoe,

Thank you for the review!

I would like to draw your attention to the fact that on PlaceToChat we carefully approve all the users to be registered on our website. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

Also, we make sure as much as we are able to that the user is interested in communication with other users of the platform. We require to see photo IDs of all our trusted users. In case a user gives rise to our suspicion, we may take additional steps to verify the profile, such as asking him/her to record an identification video for us. This, of course, makes it much harder for unscrupulous people to create fake accounts. Please, note that we allow the purchase of gifts on our website only for trusted users.

Please, feel free to provide the user's ID to our customer support and we will be glad to look into this for you.

Our email address is [email protected]

Best regards,
PlaceToChat Customer Support

Dear Customer,

Thank you for your comment on our website!

We want to inform you that we give a possibility to our new members to try out the website for free (for that they receive 20 credits).
If they like the website and want to continue communication, they need to buy credits.

In general, members can easily browse profiles for free. However, in order to view personal photos or chat with our validated members, they need to be paid members and purchase credits. Members can choose among various packages and try the cheapest ones in order to understand how our project really works.

If you have some questions about the website, please contact us back at [email protected].

We are always available for our members 24/7 and ready to help.

Best Regards,
Support Team Placetochat

Dear Chad,

Thank you for the review of our website!

We are more than pleased that you like the website and curious about the community we have.

Let me please inform you that we carefully approve all the users to be registered on our website. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

We bet that you have already made some connections!

Best regards,
Customer Support

Dear Ricky,

Thank you for leaving this review!

We want to let you know that our website is an online-international communication platform where our user’s satisfaction is our primary focus. We provide our users with a fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other users of the website.

From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles of trusted users before posting them on the website. You have probably noticed that there are many profiles of “trusted users” who confirm their registration with the documents and checked background. We cooperate with our affiliate partners assisting with that process.

Also, we always consider any suggestions from our users and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend.

We wish you a pleasant time communicating with your friends!

Best regards,
PlaceToChat Customer Support

Dear Mitch,

Your feedback helps us to improve our service and it means a lot to us!

We do understand your point regarding the pricing. Please be informed that our main purpose is the users' safety in the search for a potential penfriend. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles of trusted users before posting them on the website. You have probably noticed that there are many profiles of “trusted users” who confirm their registration with the documents and checked background. We cooperate with our affiliate partners assisting with that process.

Also, we always consider any suggestions from our users and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend. Moreover, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Development departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Please feel free to contact us via [email protected] if you have any questions related to our service.

We will be happy to assist you.

Kind regards,
PlaceToChat Customer Support

Dear Bob,

Thank you so much for leaving your feedback, it's highly appreciated!

We try to make sure that all the users are real and interested in communication on the website. We've even introduced the difficult procedure of verification steps. All our trusted users knowingly made their decision to verify and register their profiles on the website for communication.

We want to assure you that trusted users' profiles are verified twice. Our Affiliate Partner collects and verifies personal background information, ID, and other documents of the user as well as uploads verification video where the user gives consent to use our Website. The second step of the verification procedure is held by our Moderation Team. In order to verify the user’s identity, we ask the following: A valid passport/national ID document; A verification video where the user, holding his/her ID in hands, declares the current date and confirms that he/she wants to use the service. Double verification helps us to make sure that all users registered on the Website of their own free will. If we have doubts about the authenticity of documents or the user's consent to be registered on our Website, we take steps to verify these documents (e.g. Ask to re-submit them, ask for additional documents or explanations, etc.). Should our verification standards had not to be met, we decline registration on the Website.

You can be sure, that you're communicating with a real person who you can see on the profiles photos. In case of any doubts, our professional Support team is ready to look at any matter that bothers you. Please feel free to reach us via [email protected] and tell us more about your experience, we would be glad to look precisely at the matter that disturbs you.

Have a good one!

Best Regards,
PlaceToChat Customer Support

Dear Tim,

Thank you for taking the time to leave your feedback!

There is always a risk that the person pretends to be not the one, who you see in the pictures online as well as in real life. However, we take a number of preventive steps on our website to settle this question. We are proud of this, because not all communication platforms take such precautions. All the more so, we want to assure that you're communicating with real people only.

As a first step, we require to see the photo IDs of all our trusted users. In case a user gives rise to our suspicion, we may take additional steps to verify the profile, such as asking him/her to record an identification video for us. It makes it much harder for dishonest people to create fake profiles. Secondly, we carefully consider all complaints received from users of our website. If such complaints allege the dishonesty of a user and breach of our terms, we investigate them. If we notice impersonation and deception, we block and blacklist the user. If representatives of the member appear to be guilty of some things or seem to be suspicious to us, we apply sanctions to the representatives, which may bring about complete termination and blacklisting. Third, if you order a gift for a user, we require a photograph of this user with the gift to make sure the gift was delivered to the right person. Nevertheless, we recommend that you use common sense and once you feel suspicious in respect of any specific user, please report the user's profile to us immediately.

Moreover, we try to be sure that all the users are real and interested in communication on the website. For this purpose, we introduced the difficult procedure of verification steps explained above. All our trusted users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

Please tell us more about your experience via [email protected] and we will gladly take a look at the matter that bothers you.

Best Regards,
PlaceToChat Customer Support

Dear James,

Thank you so much for leaving your review, we appreciate your opinion!

It saddens us a lot that our platform left such an impression. We want to emphasize, that every user communicates the way he/she is used to in real life. We cannot and shall not control their communication style. It can be just a lack of English skills or using online translators to aid themselves, so it can look odd. However, we want to assure that every trusted user passes difficult verification steps in order to set up an account, and you definitely communicate with real people who passed this check.

Our Affiliate Partner gathers and verifies personal background information, ID, and other documents of the user as well as uploads verification video where the user gives her/his consent to use our Website. The next step of the verification procedure is held by our Moderation Team. We ask the following: A valid passport/national ID document; A verification video where the user, holding his/her ID in hands, declares the current date and confirms that he/she wants to use the service.

If we have doubts about the authenticity of documents or the user's consent to be registered on our Website, we take steps to verify these documents (e.g. Ask to re-submit them, ask for additional documents or explanations, etc.). Should our verification standards had not to be met, we decline registration on the Website.

Please contact us back via [email protected] for more details about the verification process or inquiries about a specific member. We will look at any matter that worries you.

Kind Regards,
PlaceToChat Customer Support