PlacetochatReviews 7,437

Dear Wes,

Thank you for sharing your experience with us!

Yes, a lot of members are from the Ukraine region and if you wish to extend the are you prefer yu are welcome to use the Extended Search at the top of the website on the search page.

Should you have any assistance, please contact us back via [email protected]

We wish you to find the one you are seeking for!

Best regards,
PlaceToChat Customer Support

Dear Joe,

Thank you for taking the time to write this review!

Our platform may appear a little expensive. However, we would like to bring your attention to the fact there is no need to pay for a monthly or annual subscription in order to use all the benefits. Also, if you find one service expensive you may use an alternative one like online chat, for example.

If you need any kind of assistance please feel free to contact us at [email protected]

We hope that we may find a solution for you!

Best regards,
PlaceToChat Customer Support

Dear Paul,

We appreciate you reaching us back!

We do our best to make sure that all the validated members are interested in communication with other members of the website. All of the users consciously made their decision to verify and register their profiles on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

We want to assure you, that our Trusted users' profiles are verified twice thoroughly. Our Affiliate Partner gathers and verifies personal background information, ID, and other documents of the user as well as uploads verification video where the user gives her/his consent to use our Website. The second step of the verification procedure is held by our Moderation Team. In order to verify the user’s identity, we ask the following: A valid passport/national ID document; A verification video where the user, holding his/her ID in hands, declares the current date and confirms that he/she wants to use the service.

Double verification helps us to make sure that all users registered on the Website of their own free will. If we have doubts about the authenticity of documents or the user's consent to be registered on our Website, we take steps to verify these documents (e.g. Ask to re-submit them, ask for additional documents or explanations, etc.). Should our verification standards had not to be met, we decline registration on the Website.

Please contact us via [email protected] and we will be glad to assist you with any matter that worries you.

Best regards,
Placetochat Customer Support

Dear George,

Thank you for leaving this review!

You can use the Search option at the top of the list of the members, registered with us. By clicking on the “Filters” button, you can sort members by location, gender and age to find members who match your specific preferences. Thus, you can easily find profiles of many interesting people from different locations and initiate a conversation with them if that is what you prefer.

Please feel free to contact us via [email protected] at any time if you need our assistance, we are here for you 24/7.

Kind Regards,
PlaceToChat customer support

Dear Jim,

Thank you for submitting a great review!

We want to let you know that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures of other users for free. However, in order to view personal photos or chat with different users, you will need to spend credits.

It is true that you need to have enough credits to use some of the services, however, compared to a subscription, you only pay for the services you are provided with. Having credits, you get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set the prices for the services.

In case you have any additional questions about the pricing or our service in general, please do not hesitate to send a letter to [email protected].

We will be glad to assist you!

Kind regards,
PlaceToChat Customer Support

Dear Greg,

Thank you so much for taking the time to share your feedback!

We understand your point, however, we want to admit, that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give high-quality service to all our customers and high-level support in any case you have. We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding.

We do not pay our trusted users for communication with other users and prohibit our Affiliate Partners to do so. So, if the user wants to communicate on the website, it's only up to him/her to decide what service to use. Nevertheless, we don't prohibit our members to move their communication to other platforms if they want to, please feel free to discuss it with your pen-friend. In case of any difficulties in using the platform, please feel free to contact us via [email protected] and we will be glad to assist you.

I want to emphasize, we try to make sure that all the users are real and interested in communication on the website. For this purpose, we introduced the difficult procedure of verification steps. All our trusted users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

Moreover, we have trusted users from all over the world, you just need to use the Extended search in order to find someone closer to your location. Let us know if you need help with it.

Please do not hesitate to contact us back, if any questions arise.

Best Regards,
Placetochat Customer Support

Dear Customer,

Thank you for using our communication to have a fun time chatting with interesting people!

We do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Trusted User" on the website, who confirm their registration with the documents and check background).

Also, we always consider any suggestions from our customers and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend.

Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments!

Nevertheless, if you have some questions about the website or problems using the platform, you can contact us at [email protected].

Best Regards,
Placetochat Customer Support

Dear Zachery,

Thank you for sharing your feedback about the website.

We need to remind you that the description of services we offer stays in our Terms of Use (para. 2.1), which you accepted during the registration, and on your account.

Also, it is possible to exchange contact details via chat/mail with your penfriend and continue communication, the same as phone calls out of the platform, it is up to every user to decide whether to share them or not, as the website provides a safer and secure space for communication. Every trusted user decides for themselves when they are ready to move forward.

In case you have some additional questions, do not hesitate to contact us back at [email protected] at any time.

Best Regards,
Placetochat Customer Support

Dear Mike,

Thank you a lot for sharing this feedback with us!

I'd like to highlight that we try to make sure that all the users are interested in communication on the website and there are no fake profiles. For this purpose, we introduced a lengthy and strict process of verification.

Our Affiliate Partner gathers and verifies personal background information, ID, and other documents of the user as well as uploads a verification video where the user gives her/his consent to use our Website. Our Moderation Team also carefully checks the users' documents. If our verification standards are not met, we decline registration on the website.

Because of the abovementioned steps, we can be sure that there is no scam or fraud on our website.

We are always at our customers’ service and ready to assist in any situations occurred. Also, I would like to mention that every request is carefully reviewed by our Moderation, Financial or Technical departments, thus we set our prices.

We will be glad to assist you in case of any additional questions. Please contact us via [email protected] if any assistance is needed.

Respectfully,
Placetochat Customer Support

Dear Dale,

Thank you so much for taking the time to leave us a review. We appreciate it!

I would like to point out that we are very serious about our integrity and security, as our main goal is to create a safe space for communication and exploring new cultures and ideas. That’s why we have carefully crafted a lengthy and strict process of verification. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").
We require to see photo IDs of all our trusted users. In case a user gives rise to our suspicion, we may take additional steps to verify the profile, such as asking him/her to record an identification video for us. This, of course, makes it much harder for unscrupulous people to create fake accounts.

Please contact us via [email protected] in case any questions arise, we’ll be happy to help you.

Best Regards,
Placetochat Customer Support