PlacetochatReviews 7,437

Dear Paul,

Thank you for leaving your feedback about our website!

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via [email protected] in order to learn the details.

Have a great time on our platform!

Best Regards,
Support Team Placetochat

Dear Darren,

Thank you for leaving your feedback!

That's right that our website is more expensive than some sites, with lower prices. However, our communication platform has a number of advantages, such as verified members, which gives an extra guarantee that the person registered is real, we have no subscription- you decide when to make the payment or not, your control over searches and much more. In addition to these benefits, we always provide high-quality 24/7 customer support to our users.

Correspondent requests are handled carefully by the relevant departments (e.g. Moderation, billing, technical department). This means that we have to make some expenses to maintain the same level of care for all our customers, and that is why our prices are quite reasonable with respect to the service you receive.

Regarding exchanging contacts with the user on our site- we don't have a specific service for that. However, you can share your contact information with the user directly in chat/mail.

In case you have any difficulties or more questions- pls let us know via [email protected] and our Support heroes will gladly assist you.

Please feel free to contact us at any time we work 24/7

Best wishes,
Support Team

Dear Micky,

Thank you for leaving your feedback about our website!
We are pleased to hear that you are satisfied with our services and enjoy using the website!

Please, kindly note that our website is an online-international communication platform where our user’s satisfaction is our primary focus. We provide our users with a fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other users of the website. Therefore, we cannot promise anything about marriage or coming to another country, however, we would be very pleased to hear if your relationship taking that direction.

Have a great time on our platform!

Best Regards,
Support Team Placetochat

Hello David,

Please note that the political situation does not affect our platform, so you are able to communicate with members as our departments take care of everything for you.

Our Support Team works 24/7 in case of any issues and troubles.

We don’t support the war, and we will do our best to stand up for peace with the world’s community.

We want to assure you, that there are still a lot of other users who are seeking attention during these tough times. We show them our support, and they need yours as well.

We are responsible for keeping our platform at the same level of safeness and convenience for our members.

Kindly contact us via [email protected] in case you need any further assistance. We will be there for you!

With best regards,
PlaceToChat Customer Support

Dear Bill,

Thank you for this review.

Please be informed that you can easily browse profiles for free. However, in order to view personal photos or chat with our members, you will need to upgrade your account to the paid version.

You can choose among various packages, including the cheapest ones in order to try our project out and understand how it really works.

Our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are.

Also note that Affiliate Partner gathers and verify the personal background information, ID, and other documents of the user as well as upload verification video where the user gives her/his consent to use our Website.

Should our verification standards had not been met, we decline registration on the Website.

Please kindly contact us via [email protected] in order to clarify the advertisement you saw.

Kind regards,
PlaceToChat Customer Support

Dear Keith,

Please be informed that as a legitimate website we do care about our customer's trust and never scam anyone here.

Our main goal is to provide you with a safe environment.
We are very serious about integrity on our platform. That’s why we have carefully crafted a lengthy and strict process of verification, which allows us to stop any ill-intended people from even creating a profile on our website.

All our trusted users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

Should our verification standards have not been met, we decline registration on the Website.

Feel free to get in touch if you have any other questions for us via [email protected]

Respectfully,
PlaceToChat Customer Support

Dear Anthony,

I appreciate your feedback!

Please be kindly informed that from our side, we have done everything to make the platform safe. We have established the process of the ladies' verification. If someone doesn't seem real to you or behaves suspiciously as you might think, you can always share this with our 24/7 Customer Support. We will immediately review any situation that happened.

Double verification helps us to make sure that all users registered on the Website of their own free will.

If we have doubts about the authenticity of documents or the user's consent to be registered on our Website, we will refuse to do so.

Because of the abovementioned steps, we can be sure that there is no scam or fake profiles on the website.

We will be more than happy to assist you in regard to the issues you faced on the website via [email protected]

Respectfully,
PlaceToChat Customer Support

Dear Frank,

Thank you for your feedback! Your opinion matters.

We would like to bring your attention to the fact there is no need to pay for a monthly subscription in order to use all our services. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those by choosing the most suitable packages for you.

Also, we have different departments that care about our clients’ privacy and safety, investigate complicated cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

Please contact us via [email protected] 24/7. We will be glad to assist you!

Best Regards,
PlaceToChat Customer Support

Dear Mario,
Thanks for sharing your feedback.
We are sorry to hear your experience did not match your expectations.

Indeed, we do not offer an option to exchange contact details or meet in person. However, you can still do that in a chat with any user.

Considering the point you have raised, we would like to take an opportunity to investigate your feedback further.
We would love to make things right if you give us another chance: we would inform the users you were talking to about the posibilities of our website and you will continue to talk with no restrictions!

Please do not hesitate to reach us via [email protected] email at any time. We work 24/7 for you.

Best regards,
Placetochat Customer Support

Dear Tommy,

We’re so happy to hear you had a great experience at PlaceToChat. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

Contact us via [email protected] if some questions pop up. We will be glad to assist you.

Kind Regards,
PlaceToChat Customer Support

Dear Shado,
Thanks for sharing your feedback.
We are to hear sorry your experience didn’t match your expectations.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Placetochat Support Team

Dear Wayne,

Thank you for leaving this review!

One of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles, view profile pictures of other users and view chat messages for free. It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those personally.

Please, pay your attention that we offer several options of credits packages, we recommend that you choose the biggest packages of credits available in order to keep your conversations uninterrupted for a longer time and the credits will last longer. Moreover, the price per 1 credit is cheaper the bigger the package you choose.

Should you have any questions or need assistance, please feel free to reach us via [email protected] at any time. We are always glad to assist!

Best Regards,
PlaceToChat customer support

Dear Boban,
Thanks for sharing your feedback.
We are to hear sorry your experience didn’t match your expectations.

First and foremost, we would like to let you know that you are not charged for opening profile pictures or pictures that you receive in chat.
Also, you cannot be charged for the same paid option twice.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Placetochat Support Team