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PixelFilmStudios Reviews Summary
The company has established a strong reputation for providing high-quality plugins that are both affordable and user-friendly, particularly appealing to Mac users. Customers consistently praise the exceptional customer service, highlighting the responsiveness and expertise of support staff who effectively resolve technical issues. While some users experience challenges related to software compatibility and installation, these concerns are often mitigated by the company's proactive support. Overall, the sentiment reflects a high level of customer satisfaction, with many expressing loyalty and a willingness to recommend the company for its reliable products and outstanding service.
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I had an issue with a plugin not working and the customer support person was very good.
They told me in detail how to resolve the problem and it worked.
They were very patient indeed and I'm extremnely satisfied.
I had an issue with installing a plug-in I had purchased and was given simple and direct instructions on how to quickly resolve my problem!
That's what we love to hear Oscar! We're so happy to hear that we were able to resolve the issue quickly for you! We hope that you are enjoying our plugins! Thank you so much for supporting us!
Extremely responsive costumer service and always a smooth download. Product is always an A+. Would recommend to everyone!
Thank you for the support, Nick! We love hearing this feedback! We appreciate the support and we hope that you continue to enjoy our plugins! We got some really amazing ones coming out soon!
We figured out the issue and fixed it. Works great. Good job customer service. Willing and professional.
We are grateful for the support, Tomas. We do our best to help each and every customer because we know running into installation issues or use issues can be frustrating! We are working every day to improve the experience for all of our awesome customers! Thank you for for using our plugins! We hope that every experience you have with us is a positive one!
Bought a photo wall plug in - encountered a slight problem getting it installed but was walked through the process really helpfully and all up and in running in no time!
Glad to hear that we could help you out, Jonny! Most issues can be resolved pretty quickly with all the right information. It always helps to have some screen shots of your Mac Specs and FCPX Version number as well as some screenshots or a screen recording of the issue. We will always do our best to help! :)
I just installed the transition suite that I purchased and all of them are showing red screen. I chatted with one of their live agent and he patiently resolved the problem. Thank you.
We are happy to hear that you had a positive experience with our support agent, Gerald! We aim to provide a positive experience for each and every customer! Thank you for contacting us so we could help you solve the issue! Please feel free to reach out to us again if you require any further assistance or need help with any of our plugins!
I had a small problem with one of the plugins from PixelFilmStudios. But after a short and super helpful chat with their livechat-support, we found the simple solution!
I am using the plugins from PFS for years! Thanks Guys!
Many thanks for the support Timo! Thank you for taking the time to share your feedback about our customer service! We're always aiming to provide support that will get you up and running in a flash! Please feel free to contact us again via the chat bubble on our website if you need any assistance! Our live chat is open M-F 8AM - 4PM PST or you can leave a ticket and we will get back to you as soon as possible!
Pixel films studio is a good gate to find a lot of usefull tools, effects, titles... for FCPX.
For beginner it's a good way to bring your FCPX project at the next level.
For pro, you save time.
Thank you for your support, Aurelien! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
I had installation problems and the help pages already offer many solutions. Unfortunately, the pages could not help me in my special case and I used the support chat. The support could help me after a few screenshots and hints, quickly.
Thanks
We aim to provide service that gets you up and running faster than you can say Pixel Film Studios! Thank you for your support, Boris, please feel free to contact us again if you need further help with any issues!
I was having issues with some fonts on one of my purchases and the help team were incredible. They were quick, efficient, polite, knowledgeable and kind. I whole hearted recommend them! A +++++++++ Service! :) I will defo always use here for my FCP treats! :)
We really appreciate the kind words Ben! Glad your experience with our customer support was just as sweet as the awesome plugins you purchased! ;) Please feel free to contact us again if you have any questions, comments, suggestions, or need assistance! Thank you so much for your support and we hope you continue to enjoy your plugins!
These people help me every single time. There hasn't been a time where they couldn't immediately help me with my problem, which helps me to hit my deadlines. Not to mention their products are unreal.
Appreciate your feedback Jeffrey! We try our best to make sure we can get you up and running as soon as possible so you can get back to editing fast! We're happy to hear you're loving your products! Thank you for your support!
I have been coming to PixelFilmStudios for many years. Their plug-ins are always easy to install and work
Seamlessly with FCP X. Whether it's Graphics or Effects, they always seem to have what I need. Now I see they offer updates on the products. Even better! Their customer service, either on the phone or via live-chat is terrific. I ordered something that was discounted a few days later, they were happy to refund me the discounted price!
Thank you so much for the support, Chris! We are so grateful to know that we are making the editing process easier! We have a bunch of awesome plugins coming out soon so stay tuned!
The Team at Pixel film studios has made top class plugins for FCPX that are second to none!
Their customer support team resolved my issue in literally seconds and their plugins have completely elevated the production value of my work
The whole experience was the closest ive ever came to working with a team as talented as the guys who send space ships to mars
Bravo Team
Thank you for your support, Dan! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
I couldn't get my plug-in to work properly and had not used it for almost a year before asking for help with the issue. I figured since I'd been working with final cut for over 4 years that if I couldn't fix the issue on my own, then there was no fixing it. I actually reached out and within 10 minutes, my problem was solved. Super amazing customer service and I'll tell the world about this team. They're great!
Many thanks for the support Brandon! Thank you for taking the time to share your feedback about our customer service! We're always aiming to provide support that will get you up and running in a flash! Please feel free to contact us again via the chat bubble on our website if you need any assistance! Our live chat is open M-F 8AM - 4PM PST or you can leave a ticket and we will get back to you as soon as possible!
Was having trouble figuring out where the presets were for a product that I bought. I chatted with a representative who walked me through the process slowly and carefully so I understood it. (I am not a professional) They were extremely helpful and knowledgeable.
So happy to hear that we were able to resolve the issue quickly! We understand that jumping into a new product can be a challenge at times so we are always happy to help you with any questions you may have! We hope that you are enjoying our plugins! Thank you so much for supporting us, John!
My Problem with FlowMap was resolved in no time. The service was quick and the understanding of support engineer was great. Thanks to the team.
We are happy to hear that you had a positive experience with our support agent, Rocky! We aim to provide a positive experience for each and every customer! Thank you for contacting us so we could help you solve the issue!
I've downloaded and used the Cocktails plug in and there were a few things that I couldn't quite get it todo so I contact support.
They were able to help me through the issues I was having and stayed online until these were solved, they even updated the plug in to help me acheive my goals.
Thrilled to hear that you are happy with the support you received, Laurence! We know that it can be frustrating when you encounter issues while installing plugins, which is why we aim to get you up and running faster than you can say Pixel Film Studios! We will always do our best to solve your issue as quickly as possible! We hope that you continue to enjoy your plugins, and if you encounter any more issues, feel free to contact us again! We are here to help!
I contacted PixelFilmStudios with a solid red screen issue after installing their product. The agent very quickly helped me out and providwd the solution. Everything is working perfectly now!
Thank you for the support, Szilard! We love hearing this feedback! We appreciate the support and we hope that you continue to enjoy our plugins! We got some really amazing ones coming out soon!
They were so quick the help me and stayed with me till I got the problem fixed! So helpful! I was getting so frustrated trying to figure it out all by myself... so glad they were there!
We are happy to hear that you had a positive experience with our support agent, Greg! We aim to provide a positive experience for each and every customer! Thank you for contacting us so we could help you solve the issue!
I was having an issue installing an effect. I tried troubleshooting via a link provided on the website, but that didn't fix my problem. The chat support person was super fast and clear in providing the solution to my problem. We had my issue solved within 7 minutes!
Many thanks for the support Shana! Thank you for taking the time to share your feedback about our customer service! We're always aiming to provide support that will get you up and running in a flash! Please feel free to contact us again via the chat bubble on our website if you need any assistance! Our live chat is open M-F 8AM - 4PM PST or you can leave a ticket and we will get back to you as soon as possible!
From the business
Pixel Film Studios presents Final Cut Pro X Plugins, Effects, Transitions, Themes and Motion 5 Special Effects. Specifically designed for FCPX.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Glad to hear our support team was able to help you get everything sorted out quickly for you S C.! We're so grateful to have incredible customers like you! We try our best to make sure that any and all issues you may be having get solved as soon as possible so that you can get back to working on your projects! If you need any more help, feel free to reach out to us again- we're more than happy to help you with any questions or concerns regarding our products. Happy editing!