Pinup Girl Clothing

Worst service I have ever received. All they care about is taking your money. I purchased over $500AUD worth of clothes. I went out of my way to check the Australian boarder imports and taxes which has to be under $1000AUD which it is. They have put on my invoice the incorrect amount I paid (as items were discounted) and refuse to send an amended invoice through to customs for me (as they will only accept it from sender - not my receipts). With the incorrect amount the total adds to $1002AUD. This is costing me an extra $300AUD for there mistake which they refuse to help me with, when my goods are under $1000AUD. I have been waiting for my package for over two weeks and no one has attempted to contact me about it until I have questioned where it is to find this out. PLUS PUG told me If the item gets returned they will take the amount of taxes it costs to return the item back to them resulting me with baisically NONE of my money back! ABSOLUTE THEIVES! I will NEVER shop with Pinup Girl Clothing EVER AGAIN!

SHADY, SHADY, SHADY... DO NOT USE THIS RETAILER! I've had a credit with them for over a year now $160.00. Can find nothing we want, so we decided we will just buy a few purses just to get my money back. Will the purses have been on backorder for as long as I can remember... I nor my daughter will be shopping here again... And believe me I tell everyone do not order from this company! I've contacted the Business Bureau in California for help after reading the sites reviews, I'm not the only one they have refused to issue a credit.

I totally agree with all the ladies on this site. I ordered a dress for the first time and looked at the size chart. I figured I was a XL. When I received the dress it wouldn't zip up more than a third up my back. So I quickly sent it back priority mail, since the return policy is ridiculous and ordered a bigger size. When the bigger size came, which was bigger than any other piece of clothing in my closet, it still only went up a third of my back. Yet again, I contacted them to complain. They said, "Oh, we don't do misses sizes. You should read the size chart." I responded with "I did read the size chart and I wasn't referring to misses sizes." No response. When I received my refund for the first dress, they took an extra 8.25 off because they had to ship it to me in the first place. From that point on, I decided to NEVER order from them again. I told them so in an email with no response.
They do not care about their customers. I'm really bummed because I think the clothing is so cute on this site, but I don't dare try buying something again for fear it would not fit and then I would be out the costs of shipping and whatever other money they decide to take from me.

I have been a long time customer of Pinup Girl Clothing online, but not anymore. I ordered a Medium-sized dress after having taken my measurements and comparing them to the online measurements. When the dress arrived I couldn't even zip it. I took out a tape measure and the measurements determined it was an XS. I called the company to let them know their online measurements for this dress are WAY off and asked if they'd refund shipping since this was truly the fault of the company for not having accurate measurements posted online. They have a ridiculous return policy: 14 days! So I paid $20 to ship it and in the end they refused to refund shipping, saying their QA department said the size chart matched the dress size. Even after calling and complaining to a manager, they didn't care one bit that they were losing a long time customer. Also note that this is not a BBB-accredited company and there are lots of other negative reviews out there, especially regarding their return policy and customer service. Very unfortunate as the clothes are very nice.

Pinupgirlclothing has the worst Customer Service I have experience in years. The arrogance and careless Attitude of the Person I had to deal with was unacceptable. Besides her Lack of listening she constantly interrupted me and referred to the companies Return policy which I think is the most ridicilous I have ever Seen. It is a Money maker for the Company if One is not fast enough or has not read the Return policies you are out of Luck. You will get a Store credit sind younwill be Stuck. I am overseas and it took the Package to arrive 13 days, yet, the Company Expected the Package to be back by a certain day which was impossible to accomplish from My location. Granted, After another complaint, I received an Extension which was still not enough to send the items back in time; i had to spent $52.00 to Sent it express and hopefully I will get My money back. Don't order there! Very unfortunate, because they offer some nice Things, but it is not Worth the headache dealing with their Unprofessional Customer service and them Riding the "Read the small print" and " you agreed to our Return Policy" when you Ordered. Don't Do it.

I used to LOVE this site and shopped quite frequently then something happened in the past year where their customer service took a nose dive. I'd find items in my cart I never put there or the site wouldn't work at all. Their online support was absolutely no help. It was as if someone hacked my account. In addition to that they NEVER keep enough common sizes in stock and sell out immediately. Unless you are an extra small or 2x good luck ever getting a chance to buy anything. Whoever is in charge of their purchase orders is an idiot. In addition, if you send anything back to be returned you receive NO confirmation if that return was received. I no longer have any incentive to buy from them.

I placed a large order from Australia. I had measured myself but i was shocked to find that when i tried on the clothes i couldnt get anywhere near to doing them up. They are about 2 sizes too small. So i wanted to send them back but despite all my emails i have not even had a polite response from them. I am disgusted with their very poor customer service and the fact that i am stuck with clothes that do not fit. I will never buy from them again and urge you to boycott them also especially if you do not live the States.

This website and adorable clothes and the worst customer service I can possibly imagine. I had to pay for shipping for a dress that arrived a day later than it was supposed to. It did not fit so I had to call, get an RA number, PAY shipping to return it and because this process did not happen within 14 days, I had to accept a credit instead of a refund. They would not consider a refund to my card and I was out almost $50 for shipping back and forth! DO NOT USE THIS SITE - if you have a problem, they will be of no help to you.