Pinup Girl Clothing

Order another Monica dress in a different color but it didn't fit. Sent it back & haven't heard back from them. Called for an update & here we are 30 days later-they're telling me it didn't pass inspection. They will send you pictures of a random dress telling you it's yours.My only option is to pay for them to ship me the dress or a 50% refund. If your clothes don't fit they will commit fraud & get AWAY WITH IT. Buy at your own peril. They lost a good customer. Disgraceful.

I wish I could rate this company - 0 stars, they are thieves, and this was one of the most traumatic shopping experiences in all my years of shopping. For several years I had my eye on a particular gown from this company but it was out of stock for a long time. One day I noticed it was back and I jumped on it. The problem was I wasn't sure what size I was so I ordered two sizes. That was my fatal mistake. I returned the dress that did not fit. Months went by, I contacted this company several times and got no response. I felt like I had been robbed. Eventually months later I started getting responses to all my messages in order. It was as if no one read the messages for months and they read them all at once. I got identical responses that they were working diligently on my refund and they were sorry for the delay. Sorry for the delay of months? The return policy said 7 to 14 days for a refund to be processed. I was livid. They asked me if I wanted a merchandise credit for more than what I paid, as if that would make up for it! The last email I sent to them was a threat that I was going to file with PayPal if I didn't hear back from them. I did file with PayPal before they replied to me and all of a sudden I started getting emails from them apologizing and telling me they wanted to make it right. I did not reply to any of those emails and within a few days I got a refund and an apology from PayPal. I honestly think if I had not used PayPal I never would've been refunded and they would've stolen my money. Now I can't even enjoy the dress I wanted for years and purchased. Every time I look at it I have negative feelings toward it because of where it came from. This company is a nightmare, DO NOT purchase from them unless you want to be ignored and robbed of your hard earned cash. There are many other companies that treat their customers with respect and act like a legitimate business. Do not, I repeat do not purchase from this company! As a side note, former employee who sued her left and has her own company now, Vixen clothing and I purchased something from her and the experience was wonderful. Her clothing is pretty much the same but it's much better quality and much better made and her customer service is highly responsive and extremely helpful.

Hard to believe that after spending thousands of dollars, you are no longer good enough to spend your dollars at a company. After many years of support and positive experiences, this place has taken a nose dive and no longer values customers. I expressed serious dissatisfaction with the rudeness, lack of customer service, and quality of their products last November. This was met with no explanation or apology, just snarky push back from this woman who is an "admin" on their Facebook group. Now, months later, I am kicked out of the group. Why? Because I disagreed with the owner on this forum. The owner refers to herself as "Supreme Overlord". That right there should have been a red flag. She just posted this video, sobbing about bullies, saying she was closing the store down for good. Well, guess what! I'm the panic dog closing, her poor customers must've all bought enough of her poor quality product to keep the lights on! She's not closing! What a scam. This isn't just my personal dissatisfaction. Tons of customer service, quality, and complaints about how rude and miserable the owner is have been coming to light more and more. Just look at that lawsuit with her former employee (which is public, btw). Laura is a con artist and I highly recommend you spend your money elsewhere - unless you feel like being "curated".

I'm simply relaying more of the same negatives as others about this company and their atrocious trading practices.
In short, tried several times to make contact with them regarding an issue and received no response. Continued being tenacious until eventually they did reply, only to initially totally fob-off any responsibility.
This is a company that exudes arrogance and is only interested in getting the customers dollar, no matter what. They are either the most incompetent bunch of buffoons ever trying to operate a business, or calculating low rent crooks. Either way, shop with them at your peril!

I have been shopping with this company over 10 years. I started off going to their warehouse for sales and then eventually their online presence grew and I could buy online. It's always been an easy seamless experience and I've never needed to exchange. I follow the size guide and I follow the other fans of the brand and know which items are true to size, ones to size up or down on. Not everything is made of the same material, cut or lining. Some items are very structured which makes the item look so stunning. I have always received my packages within 3 days normal shipping through FedEx.

Customer service has always been prompt and courteous. The owner has always been accessible to the customers and tries to make everything to a high standard. I enjoy the fun fabrics, sexy silhouettes, and high quality this brand offers. It's my #1 go to brand. I have never had any issues and am surprised to read some of these comments.

Just want to add that most brands have very low resale value if you ever want to sell. Pinupgirl however will get you at least half of what you paid. Can't say that for any other brands minus desiger labels.

I will never buy from your website again, if I could leave negative reviews everywhere so nobody had to deal with your horribke business ever I would. I have been waiting, you've had the package, the dress I'm returning since November 28th and have yet to return my money (as of December 26th) The way you go about business, how long it takes for returns and the timelines the costumers has to abide by in order to get a return are ridiculous. But than you turn around and take as long as you want to return the money back, this is after having to spend 14 dollars to ship the item back to you so it would get back on time because, again you have a ridiculous time frame for returns. I was extremely unhappy with the product, I even will go that is false advertisement to show the garment on the models without disclosing that they are wearing corsets or shaping underwear, because the dress does not do what it says it does. To than have to deal with all the afor mention, to say I am disappointed is an understatement, and with all that said I might have to go through the bank in order to get my money back. NEVER AGAIN, THE WORST.

Scammers. Big time. I ordered a dress to the tune of 200.00. Recieved it in mail... tried it on... jumped through all the hoops... paid the shipping and sent dress back VERY next day. Tracking showed dress was returned. With in a few days. No refund. I have been emailing... live customer supporting ect... still no refund. You can't call... don't bother. The number has a full message box and you can not talk to a live person or even leave a message. I have bought thousands of dollars from this company. Clothes are great. This has been my only return to this company. After a month still no refund. I'm very sure I'm screwed out of 200.00 DO NOT BUY FROM THIS COMPANY. I repeat... do not buy from this company. Want a great retro dress? Amazon has them. 30.00... and the return process is so easy. Pinup girl is a scam artist with returns. Order at your own risk. I truly feel a class action lawsuit should be opened on this company. Too much if our money has been kept by them.

I went through quite a PUG phase a couple of years ago and bought hundreds of dollars worth of clothing (all directly from the website, no seconds or PUG "yardsale" items). Over the course of a year I bought dresses, shirts, skirts, and pants. I can honestly say I only ever wear two of the items I bought. Although I like the fabric quality of all the clothes, every item has some flaw (poorly sewn seam, slight ripple in the cloth, bulging pockets, slightly uneven hem) or strange thing about the fit. I look back and can't believe I invested so much money in PUG clothing. When I first noticed the little flaws, I tried to ignore them, as the returns/exchange process with this company is expensive and onerous. Unfortunately, the flaws would bug me everytime I put on the clothes so I just stopped wearing them. Quality control seems to be a major issue with PUG, and for the price, the clothes really arent worth it. (Expensive) lesson learned, I won't buy from here again.

I have ordered from PUG before. The process is exhausting and the sizing on their site is questionable. I have actually only kept one dress I ordered, but had to send others back for incorrect fit. But I am a 'forgive and forget' person, so I chalked it up to my body type and learned from the incident.
The most recent incident has made me vow NEVER to shop there again, as well as to post as many negative reviews as I can.
I ordered the Monica dress in white, and according the size chart, an extra small should have fit me. It finally arrived, and it didn't fit. So, I got a return authorization to exchange it for a small. Believe all the reviews about the returns process with this company... it is lengthy and ridiculous. Most online shops have free shipping /free returns. But not this company.
Anyway... they finally received the dress, that I had to pay shipping on to return to them. They told me it was unreturnable due to some very small makeup smudges on the inside of the dress, but for $8, I could pay to have it shipped back to me. They did send pictures of two VERY SMALL make up smudges that they made no attempt to remove. So I am out roughly $190! They offered no partial refund!

I think it is deplorable to make money this way, as I am sure they will resell the dress. If I had been in the brick and mortar store, and tried the dress on and gotten a smudge of makeup on it... it would have gone right back on the rack. They assured me they tried to remove the stains... but I highly doubt it... and the pictures don't suggest any treatment was done.
I could understand if the dress had been ripped, or stained so badly... but it wasn't. And this is something that happens when people try on dresses in a dress store. And to not offer at least a partial refund is poor business practice. DO NOT BUY from them. In this day and age... they need to have a better return/shipping/refund process. This is a company that sells dresses twice to make money.

Terrible.

Holli Askren