Pinup Girl Clothing

They have the absolute worst customer service in the history of CS. I was issued a refund because I asked for an update on a preorder from May 2023. I asked Jan 29th 2024…. I did not authorize the refund. I wanted the dresses. This is not the first time this has happened. They did this with a pair of shoes I had ordered that were out of stock. I have never known if a business that freely gives money back. I asked to talk to a manager and was given the run around via email. They clearly use chatbot so as it was a canned response. I asked to talk to Christopher 4 times. He repeatedly evaded my requests. To offer me a 20% off discount for my next order. No thank you. Also currently the full site is 30% off. They offer more items from resellers than their own. And a lot of the items can be found for less money on SHEIN Torrid and Alliexpress. Do not buy from them. You gamble with your sanity when you do.

As others have said customer service is lacking. The items are over priced too. I purchased something that said it was back ordered till October. October came and went with no update to I contacted them on November asking when the item would be shipped and if there wasn't a projected ship date to please refund me. They never even gave a projected ship date they just said they would refund but then it took a week for that to even happen. Had to contact them again about the refund before received it. This company has really gone down hill. Use to love them but think this will be my last purchase with them.

I AM EXTREMELY UPSET AND DISSATISFIED.

So far I've ordered well over $5,000 I'm the past 18 months. I have experienced endless struggles with fulfillment:

-I have waited months and months for specific trousers and this is not the first time this year that I have ordered some thing from you and waited months and later told it is out of stock when I was told in stock items are pulled and held until the preorder came in only to be told what should have been held since it was PAID for that the item was never actually held in the first place.

- the wrong item item sent several times

-been shorted twice and had to prove I was by producing the hand written note on the packaging slip because I was denied being shorted

-been sent dresses I didn't order on two different orders that I then had to return

-been sent the wrong item through a Route claim and then told I can't have the correct one even though I had nothing to do with the fulfillment

-had mass cancellations of preorders

-had SEVERAL emails completely unanswered

-had emails answered with promised action but no actual action taken requiring me to go through the process all over again wasting hours of my time

-been told I was sent an item already that was actually a preorder that wasn't even produced yet and couldn't have been shipped

I am fully dissatisfied and feel that the company is not doing enough to support fulfillment, doesn't keep its word and has shoddy customer service.

PUG is literally the WORST company I have ever dealt with.

I absolutely adore the clothes from this business, but this business itself is horrible. Order something in April it's now July and have yet to receive it. They haven't responded to my emails and according to their rules on their FB page, you can't ask about orders on there. If you try to ask via FB page your comment gets deleted OR the admin turns off the comments on said post.

If I ever get my items, this will be the very last purchase I make with them.

I placed an order for a dress on may 12th and was emailed that I would be receiving a tracking number within 5 business days. I logged into my PUG account and emailed from their Contact Us form, I emailed twice and both times my email was ignored. I reached out to their IG account and was told they don't handle customer service issues. I emailed them directly TWICE, I called all their numbers on file including the number on their Better Business Page and was ignored or the numbers were not working. I filed a complaint with the better business bureau, they emailed and said I was added to a refund list but have not yet received a refund. I'm so annoyed by their complete lack of customer service. Very shady. Even emails from their customer service don't include the name of the representative emailing. VERY SHADY. This is what scam companies do.

BELIEVE THE POOR REVIEWS!

I purchased 2 tops and a skirt from them for a function. 10 days after tops delivered I called about the skirt. They had literally forgotten to mail the skirt. I told them it was too late for my function and I needed to return everything. They shipped the skirt anyway. Even through they screwed up, I had to pay to ship the tops back ($12). They threatened to not refund my money because they tops were received in 15 days instead of the 14 in their return policy. Even though the return was due to their mistake. I received the skirt and shipped it back. All items were returned in original packaging and it still took a total of 10 weeks to get my refund, minus shipping costs. So THEIR MISTAKE cost me $30.

I will go naked at Dapper Days in Disney World before I ever visit their site again.

Love the clothes! Worst customer service ever! I don't know how many dresses I have from this company but this month my husband has ordered me five in total one he made a mistake on and got the wrong size even though I had the tags on it they told me they would not take it back that I was stuck with it! All I wanted was an exchange or even a credit on my account! Unbelievable

I ordered several dresses in early October. Kept two of them and sent the rest back. The company owes me nearly $1,000 in credit and they have suddenly stopped communicating. They will hear from my attorney next week.

This is like a weird shadow company, like ordering off of an Instagram story. They have no customer service people, no phone number to call, emails go into the ether, returns are never processed. I've known about them for ages and know that girls used to be able to get dresses here but now it's just not a real site to order from. I ordered two sizes of same dress and wound up returning both because the fit was so odd. Took forever to get someone to answer me about returning. Paid for shipping back. No refund. No answer to emails. No one ever available to chat. And then as a final eff you to someone who spent money, was blocked from the facebook group which is the only place to reach the owner. Blocked for describing my issue and asking for help. RIP PUG

I love the clothing but customer service is abhorrent. I placed an order over a month ago and haven't received any updates. Every time I have ever emailed customer service, they only always answer with what seems to be a robot generated response. For what it costs, I expect customer service to be top notch and it falls well below expectations. They claim to be an all inclusive group but the admins on their Facebook come across as bullies. So disappointed to the point that I will be selling most of my collection.

I simply love the style design and quality of pinup girl clothing! Everything is extremely well made and fits like a dream, however I've had many problems where I would submit an order for items listed as in stock, then the company would wait 1-2weeks to process and ship, and when they finally got around to my order, the items I had ordered where no longer available. That has been INFURIATING as well as the long wait for the company to actually ship your order if they actually do still have it in stock! I've also had one issue where having taken so long to ship something came up and I decided I wished to cancel the un processed order before it shipped, to avoid costly return prices, so I emailed customer service and asked politely if it were possible to cancel the order. They responded pretty quickly with an "OFCOURSE WE WILL CANCLE THE ORDER AND REFUND YOUR MONEY IMMEDIATELY" however within ten minutes from that email being received and read (&responded to with a happy thank you) I received a text message as well as a shipping notification stating that my full order had been processed and now shipped to me! I WAS FURIOUS. So Ofcourse I immediately called up customer service ( ONLY OPEN FROM 10am-2 or 3pm EASTERN TIME) and spoke to who I assume must have been a nice person, however I could not understand anything he said, aside from "mistake" "intercept shipment" and "sorry". I asked if I would be refunded and the shipment stopped and he said again "IMMEDIATELY". So I watched online as my order was marked canceled and then refunded. But when I looked deeper I noticed they had only refunded HALF my purchase price but canceled the entire order, so AGAIN I called customer service only they were now CLOSED so I began emailing again. Anyway it took me several days to straighten out, days in which I desperately needed that $ for a medical reason, and it was an anxious and very unpleasant several days as I was very ill and scared I would not get my $ back. I'm unemployed due to illness and I RARELY get to buy anything for myself so this one time I was able to I had hoped for a wonderful experience but received nothing but grief instead. HOWEVER I AM GRATEFUL THEY AGREED TO REFUND MY $ AND STOP SHIPPING MY ORDER! And I must admit I HAVE NEVER BEEN DISAPPOINTED WITH A GARMENT IVE PURCHASED FROM PINUP GIRL CLOTHING!

The owner does not allow negative comments about her products on the Facebook group. The owner does not allow comments about other clothing or other websites (Instagram, Pinterest) on the Facebook group. The owner blocks and removes people from the Facebook group for violating these terms, so if a user, say, posts a photo of themselves in a PUG shirt but a different pair of pants, the post will be taken down and in all likelihood the user will be banned.

So there aren't a lot of places I can say that the clothing is just not well made. The fabric is cheap--thin, threadbare, stretches out. The construction is not good--despite having a size chart, clothing tends to run 1-2 sizes up or down from what it should. How? If a pair of pants you call an XL normally has a 36" waist, they should have a 36" waist. If you produce an XL and it somehow has a 32" waist or a 40" waist, you need to call that a different size.

I have never bought clothing from Pinup Girl that was the size it claimed to be.

They don't really take returns or exchanges. The prices are exorbitant for how poorly the clothing is made. They police their reviews on Facebook and their website so you can't actually tell anyone how the products are made. If you bring up any of this in the Facebook group, you get explicitly told how much they don't care about customer feedback.

Where do I begin with this? First off, I made a twitter/podcast about my experience, so if you want more details that I can add here, please listen. I get absolutely no monetary gain from it. https://twitter.com/BettinaBusiello/status/**************

A brief synopsis: I ordered a dress July 27th. Got the wrong dress on August 6th. Had an email exchange and sent the wrong dress back the very same day. It took them almost 3 weeks to sent out the replacement. I got the replacement dress on Sept. 3rd. IT WAS THE SAME WRONG DRESS. I had to actually drive to Glendale to make the exchange because they'd burned all my trust. I was also practically forbidden from discussing this on their facebook page. Today, the owner Laura Byrnes made a nasty post about another customer and posted that customer's information on the PUG FB page. I took the opportunity to share my recent experience with the PUG community and was immediately shot down and banned for it. The owner make PUBLIC and disparaging claims about me and called me a liar by saying she had no orders under my name, and went and try to twitter stalk me, to which she said I made no complaints via twitter. I did, but it was under another account. I reached out to her and nicely asked her to stop embarrassing me and that I had the email proof of my bad experience. She did not respond. I have all sorts of people flaming me now because the owner claims I was lying about my experience. I honestly have no where to turn on this. I want to pursue legal action for slander... and apparently, I'm not the only one who has gone through this with this despicable woman. DO NOT BUY FROM THIS COMPANY. DO NOT WORK FOR THIS COMPANY. DO NOT ASSOCIATE WITH LAURA BYRNES. She will send her toxic fans your way to harass you.

They do not answer your emails.
They do not answer your PM's.
They do not answer your chat box messages.
They do not answer your comments under FB posts.
They simply do not care about customer service at all so make sure that if you are going to buy something that it is the absolute perfect size and item and do not expect any correspondence at all if there is a quality or sizing issue.
I have returned an item for a refund and there is no sign of any money transfer taking place. And no contact at all from the company.
Also the 15% off your first item purchased offer if you sign up for emails is a fraud, I did this and no voucher or offers were sent, and again, no response to correspondence.
I have had to resort to contact via consumer protection, which is ridiculous.
If they have shut up shop due to covid or something they should make this clear on their social media and website so that customers are not left in limbo.
Clearly they do not value their customers nor need your money.
Plenty of other brands out there who do.

I was just duped a third time to buying items from this site. How could I forget their terrible return policy with demanding language, strict timelines, and packaging that is not reusable? How could I forget that no matter what their site says, DO NOT BELIEVE THEIR SIZE CHARTS. Order about 3-4 sizes larger than you think and then you might be able to squeeze into them. I guess I was wooed by the trashy models with bad pedicures holding tiki glasses. Never again. Never again.

I have to unfortunately report a similar bad experience to other users. Using the size guide, I ordered a dress online and received it only to find it was way too small. I paid for it to be returned, as is their policy, and had no response. I finally called and left a message, and got an email response that they could not accept the return due to stains on the garment. I asked for pictures of the stains and received 5 pictures without any noticeable stains. They wrote that I could pay for the garment to be returned to me if I wanted. This business should be shut down.

This place is awful and I have never had more of a terrible experience with anything clothing place until now. DONT WASTE YOUR MONEY. I ordered a green Beatrix gown. It didn't fit right and the quality was awful so I sent it back and paid for shipping. It was delivered two days later on 11/22. Didn't hear back and contacted them on 12/2. They said they got it and would do an inspection. Two weeks goes by and nothing. I emailed twice in the two weeks. Finally heard back and they said it didn't pass inspection? I tried this dress on for 5 minutes... they said it had an odor? They are liars. Then they said they would send me the dress back at my expense. Don't waste your money. The dress was cheap and not the money I paid for. I'm all about reviews and want to buy from trusted sources. I will never buy from this place again. They are not to the trusted. Terrible company. Go somewhere else.