PinkyParadiseReviews 220

I was pretty skeptical about this website but I had read quite a few positive reviews so I decided to try it. However, I ordered the G&G Shinny Aqua (known as Puffy 3 tone) more than a month ago (11/29/14) and when I check my parcel status it says it was accepted in Germany on December 5th and has not changed since... It is now almost the new year and I still have not received my package nor know anything about where it is. Extremely upset and not even sure if I will receive my package. I'm normally a patient person but I've never had to wait THIS long for a package from overseas. Very disappointed. Follow your instincts, save your money, don't buy from this site.

I order all my cosplay lenses from here and they're absolutely amazing! I have a prescription and their range is fantastic, you can nearly always find one for your prescription in the style you want. My new pair came today, a lovely green that ive ordered before but sadly they went out of date so i was in need of new ones~ I chose the slowest delivery option but they have come already, so they're more then early! Love, love, love this shop and I /will/ be buying from them in the future.
For first time wearers though i'd suggest looking up care info and buying some solution before hand (You can get a bottle from most anywhere) as solution isnt provided and care info isnt provided either.

Pinky Paradise are amazing! I live in Australia and have ordered multiple sets of lenses from them for cosplay, halloween and cosmetic purposes. The lenses have all been amazing and the the one pair that was damaged, they replaced for free. They are friendly and always send cute free lens case which I appreciate.

I cannot say enough good things about them! I also really like that you can see real life pictures of people wearing their lenses on their website and facebook page. Which is good for seeing what the lenses look like on different coloured eyes.

I bought the "Bambi grey" lenses and never got my order. I used my Paypal account and the address on it (which I frequently use to buy stuff online and never had any issues with it). I noticed more than a month later that I never got anything so I contacted them. They just told me that I had given them the wrong address when I "typed it in" because it only showed my name, city and country. That made no sense because I had used my Paypal and everything was right in it. Not only that but I also had a confirmation email showing my right address from them. I told them this but they still blamed me for it. I guess the lenses got sent back to them and they wouldn't ship them back to me. They wanted me to pay a fee and more money to be sent to me again. Oh and they took FOREVER to answer my emails.

By this point the PayPal 45 days thing was long expired so I couldn't put in a dispute. This was my first and last buying from this shop. I usually buy circle lenses from another place and juat wanted to try this store (that's the reason why had forgotten I had ordered anything). I know a lot of people really like Pinky Paradise (it was the reason why I tried buying from them) BUT to me it was juat a big scam.

I ordered a pair of Venus Eye Wine Red contacts (E229) and after them delaying my order well past the 7-10 days shipping time they promised me on their website, I receive a pair of Venus Eye Bright Red contacts (E228). I have tried contacting them but they will not respond to my emails. I have since filed a claim with Paypal asking for a refund because they did not send me what I ordered and will not answer me. Do NOT buy from them. They will promise you anything and everything just to get your money with no fulfillment.

Their customer service is very poor. I had made a mistake on my order and contacted them right after I realized it(which was one to two days after) It took them two to three days to respond telling me they already shipped it. It took them another about another week to show me my tracking number. I tried contacting them again asking them about returning and it took them almost five days to respond. They didn't even respond to the first email I sent before the five days passed. I emailed them twice after, then I finally got a response. I haven't received my package yet so I can't review the lenses. But all I have to say is that their customer service is horrible. Not to mention, they don't even tell you when your package has been shipped. You have to log onto your account to see if it has or not.

Ordered a set of Geo Princess Sesame lens that suppose to come with animal lens case. Pinky Paradise admitted that they forgot to send the animal lens case with my order but refuse to correct their mistake. They want me to pay additional shipping for the lens case. Why should I pay for additional shipping for something that they forgot to put in the package? Their Customer Service is extremely rude and stated that there is nothing they can do for me unless I pay them again for their mistake. This fraudulent company is based in Malaysia and doesn't follow business ethics. Don't order from them.

I don't question the authenticity of their products; however, their customer service is poor. An error was made on the shipping address, so my order ended up halfway across the country and is currently stranded there.

I contacted pinkyparadise regarding the possibility that they authorize FedEx (the shipper) to reroute the package to my correct address, but they have not responded to either my emails or FedEx reps who have been trying to contact them. In a few days, FedEx will return the package back to pinkyparadise and I will request for a refund and never order from them again.