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PinkyParadise Reviews Summary
PinkyParadise has a rating of 2.7 stars from 220 reviews, indicating that most customers are generally dissatisfied with their purchases. PinkyParadise ranks 21st among Contact Lenses sites.
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Very good lenses and very comfortable too. Lots of variety in the site. They have very good deals and shipment is quite quick!
This is the 4h time I was writing to pp regarding my parcel.
It has been a month since I have ordered however my parcel has not been delivered yet.
I am utmost disappointed with the delivery process and with the service itself.
The status of my parcel has not been changed since September 19th.
According to local post office the parcel did not enter the country.
Despite of several attempts to communicate with the support team and track my parcel I was asked to wait further. No help was provided from pinky paradise team at all.
I do highly regret that I have ordered from this site. I won't recommend to order from pinky paradise at all because there is no assistance given when the parcel is missing.
Worst customer service ever.
Dear Jane,
We sincerely apologies for the inconveniences caused.
We are so sorry to informed that at some time the shipping company do not keep the tracking system up to date, and the parcel has been through Germany for clearance process before transiting to destination country.
However, Based on the Standard Shipping (14 to 25 working days), the parcel was estimated to reach you latest by next Tuesday.
With concern with your kind cooperation through this hard time, we had proceed with compensation to you through emails.
We sincerely hope that you could accept the compensation, and we truly appreciate if you would give us an opportunity to serve you better after this.
We truly appreciate for your understanding.
Do reply on the emails if you have any other assistance needed from our end, we are happy to help you out.
Thanks and hope you have a pleasant weekend.
I ordered a pair of dolly lenses for an upcoming convention. I added my free Elamis to the basket, went to checkout, lost my net connection and the Elamis had disappeared from my basket after the payment had gone through. I messaged customer services and explained to them what had happened and they fixed the issue for me and added the Elamis I'd chosen, back into my order.
The order itself got here in under a week from Malaysia (I am in the UK) and was very securely packaged. The contents of the small package were all present and correct.
The products themselves are of superb quality and are very comfortable to wear. I love my new contacts. Thank you Pinky Paradise!
Hi Janine,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
We count ourselves lucky for customers like you.
We look forward for your new purchase with us again in the future!
Thanks!
I shop from here since I was 16. Now I'm 22 and I still love it.
Prices are low, quality is high and the customer service is really kind and helpful.
Buy from here! You won't regret it ;)
This website may use to be good but not anymore. So where do I even start?! So... when I first ordered from their website they told me I still haven't paid even though I did. I even had the receipt for my order. So I contacted them. And after few days they tell me there was some problem and will ship my order after they process it. And then comes the problem with my actual package. It's been over a month since I have ordered but I still haven't gotten my package. I emailed them multiple times... and each time they have a different excuse. So I emailed them once more before writing this review and waiting for a reply. Right now I can't even open a dispute with PayPal since it's has been too long. Oh forgot to mention one other thing, they decided to process my payment after I opened a dispute with them for the payment. Anyway, if they don't do anything I will be short of $66. I am really disappointed. If there was an option for 0 stars... that's what this company deserves.
Hi,
We sincerely apologize for the inconvenience caused,
After reading through the email conversation with our customer service team, we found that the initial complaint was regarding the payment issue. We are so sorry for the inconveniences caused to you during the payment process. It have been informed that your payment has been received but the system failed to detect it.
Kindly be informed that we have shipped out the package on 12/27/2017 06:01p.m. Currently the package has been distributing according to area, the delayed may due to overloaded package and weather condition. Kindly check with your nearest post office regarding the package. As compensation, we would like to offer you discount of 10% in your next purchase, kindly check your email for the discount code.
Please accept our sincere apologies, we truly appreciate your understanding.
Thanks.
Ive been ordering with them for years now. Their new updates on the site sucks. It keep messing up. You have to provide proof of prescription. Back before the updates you didnt have to. I do understand that they need proof but they made it too complicated filling out different things. Their website keeps messing up to. I have to apply my info over and over even though I know I put in everything correctly. Its not like its my first time ordering from them. They dont like to refund you even if its their fault. Processing is forever! However, they have quick replies. The only thing is theyre quick on blaming it on the customer so you wont be able to get a refund. Im still waiting on my contacts since August-September. Their contacts might be cheaper then most websites but its not worth the hassle and headaches. Sad story since Ive been a long time customer. I ordered once a year and ever time its more than 4 pairs. So thats it for my relationship with this website. Game over!
Hi,
We have received your complaint and we truly apologize that we couldn't meet your expectations. This comes to us as a surprise due to the special attention that we give to each and every customer. Please be informed that we will definitely proceed with the replacement or a refund if the fault is in our end.
Besides, the issue with uploading prescription has been successfully solved by our support team since we had received some complaint regarding this functionality. We do really hope that you can give us another chance by re-ordering as you will definitely walk away with better experience this time.
We will also really appreciate if you can directly contact us via email to [email protected] so we can solve these issues efficiently in a timely manner.
Thanks and apologies for the inconveniences.
I tried ordering contacts in my prescription over a month ago so I could have them by a certain date. This company has been going back and forth with me with new problems with the order.
At first they refused go contact my Dr via fax or phone and my Dr does not have email. They insisted on the paper prescription from me which was a huge hassle to aquire. I finally get it and they started down this road that my contacts will be slightly different in color but noticeable enough to be obvious to others.
I told them several times I'm fine with that because I would only be wearing one at a time and to urgently send them out because delivery takes weeks and my event is approaching fast.
They finally agreed to send the "slightly" mismatched color contacts as agreed. Days go by and now they are telling me it's not a slight color difference but a hole size in the mesh of the pupil difference and it's very obvious.
I don't think this company planned to ever work on this order and was hoping to frustrate me enough to cancel the order as they already tried that at the beginning.
Now it's too late to order contacts elsewhere for my event, they screwed me over. Thanks alot for nothing.
Hi,
First we would like to express our deepest regret for the inconvenience caused by this unintentional inconveniences.
Please be informed that after receiving your order we have tried to reach your optometrist and verify the prescription you have selected. This is because we are complying with the ’Fairness to Contact Lens Consumers Act (FCLA)’ that our USA customer eye prescription must be verified by their licensed prescriber /optometrist, before we could sell them the prescribed/non-prescribed lenses.
After the verification process we found that the lens you have selected cannot be matched due to the design difference. This is due to the difference in the prescription that we have received from our manufacturer.In our attempt to serve you better and retain you as one of our valuable customers, we are going to give you with 50% coupon code.
We hope you find these actions satisfactory and up to your expectations. This is the least that we can do to address the unintentional inconveniences that we caused.
Please always share your feedback with us; this is how we keep learning and improving.
Thanks and apologies for any inconveniences.
Listen I really don't feel safe giving you my personal Info just to buy contacts. This is the only site that I know of that makes give out medical information just for cosmetic contact lenses.
Hi,
Please accept our sincerest apology.
We are complying with the ’Fairness to Contact Lens Consumers Act (FCLA)’ that our customer eye prescription must be verified by their licensed prescriber /optometrist, before we could sell them the prescribed/non-prescribed lenses.
The Act provides that contact lenses may be sold to consumers only in accordance with a valid prescription that is either presented to us (seller) or verified with the optometrist by the seller. To verify a prescription, the Act require us (seller) to send the prescription information we received from our customer to the optometrist for verification.
Therefore, without prescription slip we are unable to sell any lenses to our customers in USA.
Thanks.
I have ordered more than 10 times from them, and never had any problems. The shipping was slow, yes, but if you want to receive your orders faster, you can pay for fedex, etc so there are more options available.
I always got what i ordered. The contacts were all good, lasted a long time.
The prices are affordable.
I recommend them.
Hi,
On behalf of Pinky Paradise we wish to express our sincerest appreciation for your continued patronage.
Please always share your feedback with us; this is how we keep learning and improving.
Thanks
I am a 20 year contact wearer. I was interested in colored contacts that were cheaper than the prices of my optometrist so went online & found pinky paradise 6 months ago. I entered in my new script and received contacts a week later.
Hours after wearing, my eyes starting hurting. I thought is may be allergies do continued wearing. A day later my eyes were in so much pain I saw my eye doctor.
The entire inside of my lids were cut, the contact were a basic base curve instead of script on bottle. The cut lids are called GPC. I needed drops & steroids. I will now need to purchase daily contacts since they are thinner than regular. Even going back to standard contacts from my dr is no longer possible after having severe GPC because of the scar tissue formed.
I had multiple Dr visits and now in more expensive contacts because of these.
Hi,
First of all, we would like to sincerely apologize to you for any inconvenience this may have caused and do really hope that you will get well soon. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable issues happen.
As you are the first time user for circle lenses, we highly recommend to follow our wear and care guide. Besides, we highly recommend you to double check the base curve, diameter and prescription received are correct before using the lenses to avoid discomfort in future.
In our attempt to serve you better and retain you as one of our valuable customers, please email us your order number and the medical bills for your eyes to [email protected] for further assistance.
We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter.
First time I ever found Pinky Paradise I was intrigued, they have a variety of lenses among other products. For years I have been a loyal customer. Their lenses are fantastic quality the customer service is impeccable. I particularly enjoy their yearly colored lenses. They're extremely comfortable, I wear them all day every day.
Hi Heather, Thanks for your constructive feedback.
For your kind information, we have now improved our packaging process to avoid multipurpose solution leaking cases.
These precautions will ensure that such errors will not happen again in the future. This would not have been possible without you drawing our attention to your case. We take this opportunity to thank you for your feedback which allows us to serve you and other customers better.
I would like to rate with a ZERO. I bought 2 pair of prescribed contact lenses. My eyes have different diopters, and the difference is 0.5.
1 Pair was good, but another had some problems: actual diopters didn't fit the written ones (the right contact lense felt better on the left eye. Left, ofc, didn't help at all). I had to waste a lot of my personal time, trying to prove that I'm not an idiot and know how to use contact lenses, and know the difference between irritstion and wrong diopters. They agreed to refund (at first replace with the same lenses. But what the point if the can be deffective again?!) Only after I offered to also pay my bill for ophthalmologist, which will officially proove my words.
But it's still not the end. They're trying to refund only ONE! Contact lense, because I said that another FELT as -2.25, which I ordered, and which wasn't -2.25 at all.
So now I'm thinking about getting a lawyer.
Never deal with these greedy time wasters.
Hi Elle,
We sincerely apologize for the inconvenience caused,
After reading through the email conversation with our customer service team, we found that the initial complaint was regarding one of the lens you purchase causes discomfort and blurriness.
We are so sorry if you feel like you have wasted your personal time answering the standard procedure for defect cases, as it is compulsory to avoid fraud complaints. Furthermore, you are our first time customer where we do not have any previous details regarding your usage of lenses.
Back to the case, we offered you the replacement/ refund for 1 unit of the lens because the defect form you have filled up shows that you are having problem with 1 unit of lens only.
We have emailed you with the solution for this matter and hope you can reply the soonest.
Again, please accept our sincerest apology and we really appreciate your kind understanding.
Thanks.
In response to your response. You openly admit to having a high rate of rip off artists, scammers, fraud etc in your country Yet you don't seem to do anything about it... As you suggested I did some research and looked at other reviews in regard to YOU. It just verified what I already learned the hard way. YOU are not trustworthy PERIOD... I also learned that you take no responsibility for your shoddy merchandise when People suffer damage from your product. You are not Professional lens crafters or Vision ware specialists. You take no responsibility for damage caused by your products. Good DAY Pinky. NEVERT AGAIN...
Hi, Please accept our sincerest apology regarding this matter. For you kind information, your bank need the authorization from you to approve the transaction as we are located in Malaysia with high fraudulent statistics. However, the information such as SSI #, phone #'s, actually requested by the card issuer either Visa Or MasterCard to avoid any credit card theft and misuse. Moreover, our payment methods are certified by international 3-D secure vendor for Visa and MasterCard. Therefore, we are not scammers and you may check our review from customers in Social media and Trustpilot.We have received these type of feedback from our customer and once they called their bank/card issuer they are able to make the payment.It is brought to your notice that, every online payment method has its own risk including PayPal. However, we have conducted strict research before selecting this Payment Express to replace PayPal.
We sincerely appreciate your kind consideration regarding this matter.
Thanks.
I am 26 years old and never wore contacts. I ordered these and did not know how to use them. I put them in and the paint on the lenses scratched my eyes severely. I had to see my eye doctor and get prescription drops for 1 week. I was in severe pain. Whatever you do, don't fall for this or you may go blind!
Hi,
First of all, we would like to sincerely apologize to you for any inconvenience this may have caused and do really hope that you will get well soon. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen.
As you are the first time user for circle lenses, we highly recommend to follow our wear and care guide before using the lenses in your eyes. Besides, please check with optometrist for the prescription and lens size that you can wear to avoid any discomfort in future.
In our attempt to serve you better and retain you as one of our valuable customers, please email us your order number and the medical bills for your eyes to [email protected] for claiming process from manufacturer.
We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter.
PinkyParadise had a promotion from March 9th to the 23rd for "Buy two, Get one free!" I placed an my first order on March 10th for two pairs of circle lenses and waited for the lenses. Around a month later (order #1), on their website it had advertised free shipment with "14-25 business days" in which you should expect your lens to come in. I've been purchasing on this website for around 5 years since they usually have great service, and I could understand the traffic and lag that they may have because this is usually one of their popular promotions in which a bunch of people probably were ahead of me and I didn't mind the wait. I contacted customer service and found out that during the processing of order #1 that it provided me with a fake tracking number and I couldn't even track the package. The customer service representative apologized and gave me another replacement order in the second week of April.
Well, around another month order (order #2) was lost in translation somewhere in Chicago. I contacted customer service a second time about my replacement package and he advised me to change my address because it might have to do something about my address. So, literally at this point it has been a little bit over two months. Again, the customer service representative was nice about it and gave me a second replacement order with 3-5 day FedEx shipping.
Today, May 22nd is when I received my lens that I have ordered on March 10th (TEN weeks later) and it wasn't even correct. I opened a package to two lenses and ONE sunglasses? For their promotion, 1+1=3, one could only assume it was going to be another pair of circle lenses but it turns out to be sunglasses? I've attempted to contact customer service about this misleading promotion, but no one has contacted me back yet.
Hi Daelyinh, First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. Please be informed that the sunglasses given to you is the mystery gift given to you as a token of regret for the first undelivered shipment. In our attempt to serve you better and retain you as one of our valuable customers, please email us at [email protected] with the order number so that we can solve this matter for you. We value your business and hope to retain you as a customer for many years to come. Thanks.
If u also notice in all the "good" reviews that are posted they are nothing but asian chica pics, it's a scam! Someone in Asia is taking your money just like Nigerians do scams (unfortunately they scammed me :/ ) so save yourself the time and ur money, if you're skeptical go ahead just don't expect your $ back.
Hi,
We've been selling authentic circle lens many years ago and customer safety is always our priority.
We made sure all products are imported directly from Korea and monitor the product and customer review accordingly.
We are not scam and you may see a lot of positive review in Instagram / Facebook that talking about our product and services and that is the reputation our company built since 9 years ago.
Our customers comes from all side of the world and not only Asian.
Currently we are having a great promotion and you can view it in our website.
https://www.pinkyparadise.com/One-plus-One-equals-Three-s/2232.htm
Hope this clarifies everything.
Thanks.
I've ordered several pairs of prescription circle lenses from Pink Paradise and I've always gotten the exact thing I ordered in the time frame that they told me. One of my lenses came ripped and after emailing them a photo of the lenses they shipped me another pair the next day free of charge. I guess some people have bad luck but I've always had a good time with them. It's super affordable and you can even check their Facebook to see what their lenses look like in real life
I was kind of skeptical about this website because every time i signed in, it would immediately sign me out if i tried to do anything, but the contacts were cheap and i found a coupon online for 50% off so i said why not. I got the contacts about a week and a half after i ordered them. Kind of itchy to wear at first but the feeling wears off after a few hours. They're really pretty and actually look like the picture, which is pretty rare. Great service. I recommend pinky paradise.
Pinky Paradise is horrible. They sent me a pair of contacts in which one was torn and absolutely REFUSED to replace ONE CONTACT. I had to pay $10 for one unit of contact even thought they were the ones who sent it to me torn. They blamed and suspected me of ripping it. NEVER BUY FROM THEM. Any normal company would have replaced the contact without hesitation.
Tl: Dr NEVER BUY FROM PINKY PARADISE. THEY ARE SCAMMERS.
Dear Mohammad,
Please accept our sincerest apology.
For your kind information, your order was placed 76 days ago and the grace period for the lenses starts from the day of the products arrived in the hand of customers.
It is the responsibility of the customer to handle the soft lenses carefully as the tendency to torn apart is high.
Although we have requested you to pay for the 1unit of lens, we did offer you free shipping for the replacement as a compensation for this matter.
We sincerely need your understanding that we are not scammers and we will do our best to solve this issue as agreed by both us.
Thanks.
Don't expect your money back. They'll tell you their PayPal acct isn't working. I'm still waiting on it since July 2 for an order I canceled an HR afterwards. It wasn't even processing on the weekend but they'll take a portion of the order as fee. Doesn't even matter cause I haven't seen the rest of the money back yet. Ridiculous business.
Dear Nana,
Please accept our sincerest apology. Kindly be informed that our PayPal is no available since June 17th 2015. We have changed our payment method that can be referred via the link below: http://www.pinkyparadise.com/Payment-a/255.htm. Perhaps you can send your enquiry to [email protected] and we will definitely assist you regarding this matter. Thanks.
From the business
PinkyParadise is the largest online circle lens store. We have more than 900++ type of lenses in stock. Visit us at
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Thank you so much for taking the time to leave this excellent review. Looking forward for more business with u <3