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Pier1 Reviews Summary
Pier1 has a rating of 2.3 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pier1 most frequently mention customer service, credit card and white glove. Pier1 ranks 71st among Furniture sites.
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Two furniture items received, both damaged. Returned to store after partial assembly and credit was not given properly. Reorder returned and not credited to the Pier 1/Comenity card. Pier 1 and Comenity do not communicate. I chased the credit for over 2 months, Do not use that card! Do not order on line.
I love this place such awesome decor for just such a. Treaty price from candles to furniture I promise something for us all to love
I will NEVER shop at Pier 1 again. They NEVER answer their customer service line. I have been on hold up to 45minutes without a response. It's beyond ridiculous!
They do not post your review if it's not good. We purchased a mosaic mirror that had 5 star reviews. We had to return twice due to poor quality mirrors (the tiles were ok). Both times, the mirtors came with chips and scratches that were very visible. The third one has one scratch but we decided to keep but i had to redo the hanging hardware so that i can rotate the mirror to hide the scratch. The design otherwise is very pretty. I tried to post a review which was confirmed would be posted in a week. That was a couple of months ago. It's never been posted.
Great stuff and friendly people. Thank you for all of your help with the furniture when I called with questions.
I have been updating our home and started looking at pier1 for some of my changes.
I shop online and free shipping to my local store. If I do not like the item, they will refund in store with out a problem.
The quality and customer service has been great.
Pier 1 is a favorite of mine (and many of my friends)--personnel are always helpful and lots of cool stuff to choose from. This is my first experience with online purchase from them and it was a great experience. I made a big mistake but they handled it like pros. I received several packages one day and assumed they were all from another store. I called Pier 1 and told them I had not received the lamp I ordered. No problem---they sent me another immediately, no questions asked. Amazing. Then I opened the packages I had and discovered one contained the lamp I had ordered from Pier 1. I felt like an idiot but the customer service rep at Pier 1 was fantastic and simply issued me a new label for the second lamp package and UPS picked it up. Not once did the rep question my motive in requesting the second lamp, she accepted my word without a fuss. Her only goal was to make me a satisfied customer---goal achieved plus some. I remain a fan of Pier 1 in all its branches.
This store doesnt carry your cookie cutter decor. I enjoy all the unique and original decor I find when I visit this store. I took off a star because their pricing could be more reasonable.
First time online order two items, towel rack need to repair ( think about return, already opened box, I have to drive to shop). Two chairs very bad, your hand feel painful when put on seating area, have to return. Customer service is nice. So I rating them two stars. Or just one star
Bought 3 bar stools in store. Spent time measuring and telling 3 different salespeople I want 30" bar stool. Not counter height. Ordered. Got home. Order was COUNTER HEIGHT. Called store. Told me call customer service. On hold 45 minutes. No answer. Three more calls to store manager. Told me they cancelled order. Out in new order for correct ones. Next day get email that UPS delivering COUNTER STOOLS! Evidently order not cancelled. Now have two orders coming. Charged for two orders. Managers no help. Told me they can't call customer service. It's my problem. I have to acceot stools and return them to store. No car big enough to do that. That why I got delivery. Have to stay home and wait for delivery if stools I don't want. Managers rude saying " I did my part. I cancelled order". Well evidently not. It's not cancelled. Called credit card company. To dispute charge. Takes 30-60 days. What a waste of my time. I'm furious! Their incompetence created this and they just pass it off. Customer service never answers the phone. Will NEVER SHOP PIER ONE AGain!
DO NOT BUY FROM PIER 1. My wife received a gift and went to return it because it was not to her liking. They gave her a return merchandise gift card. When she went to use it a week later, she was told that corp removed the balance due to fraud. FRAUD? They are the ones that issued us the card. This is what they do so that they do not need to pay back a return. I have just read how many others are having this issue.
Pier 1 was a favorite place of mine to shop 1 or 2 decades ago. My impression now is that their items are more commonplace and not as unique, while their prices climbed higher. Not much to interest me any more.
All orders I have placed with Pier 1 have been just as expected. The items purchased were received in excellent condition and just as advertised. It has been a pleasure to order from Pier 1!
This place has so many different cool things, from rough peeps to rich look down on us rough but soulful kinds, we all can find what makes us feel great!
I've been a user for some 8 months now I'd say, so I feel like I know my way around the service pretty well by now. Truth is, it really is as simple and straightforward as it seems. You get cash back, they get a referral fee, and everyone's happy. I'm writing this review after interacting with customer service and it was stellar. It really feels like they know what they are talking about. In these 8 months I've received around 200$ of cashback, so if your a smart shopper, it's definitely worth it.
Unique items and very reasonably priced. I do much of my specialty gift shopping at Pier 1
I've shopped Pier 1 stores in Florida and Georgia. All these stores are consistently great with merchandise, pricing and customer assistance. Pier 1 has something for everyone. I highly recommend their candles and kitchen/ dining inventory. I love shopping at Pier 1 during the Christmas season. Pier 1 has gorgeous Christmas ornaments, candles, decorating merchandise and dishes. I'd love to be able to purchase furniture.
I love to buy things from Pier One. Items are always on time and I've never had to put anything together. A bit costly, but good stuff.
This is my MOST FAVORITE store & I'm no longer allowed in here! EVER! My husband drives past it because I spend money like a crazed fool when I'm in there. I love everything they sell. The colors & variety is marvelous. So in season & vibrant. Always alive & new.
I just can say that pier1 has nothing of ordinary. I love all the lil different things that they carry. Never had problem returning items.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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