Pier1Reviews 86

So, I've been shopping at Pier One for over a decade and have a Pier One credit card--which is separate than their store business. So two years ago, I moved. My mistake. I notified the two separate accounts. Every time I have ordered anything or gone into my new local Pier One store, my account is NEVER correct. I have had the same cell number for 12 years yet they have it associated with someone else! I ordered a piece of furniture and did they send me a postcard to my new address? NO! They called a defunct phone number! Even though I explained my move is permanent and the old number is no longer working. Trying to change my address information involves repeated requests at the store and calling 'Customer Service' and waiting for ages to speak to a human! It's been a nightmare!

This company simply should not be running an online store. I placed an order; two weeks later called to check on the order, having heard nothing. They had cancelled the entire order because 1 item (out of 8) was backordered/out of stock. I had not been aware of the problem and did not authorize the cancellation. (This item was and is still listed on their site as available.) Had this merchandise not been a gift, I probably would have walked away at that point, but I replaced the order and waited for an update. And waited, and waited and waited. Finally I called again; order was ready for shipping, and had evidently been sitting in a warehouse waiting for me to intuit that I needed to arrange delivery. I was given a number to call to arrange delivery, and did so. I was told I would receive a call about a delivery time; this, as I have come to expect from Pier 1, did not happen. Then my order disappeared. The shippers didn't show up, and of course didn't call. No one at Pier 1 called me to explain the disappearance; I once again had to call them. No one at Pier 1 could locate it, other than to say it was "on a truck." Three days latter the botched delivery I was informed -- when I called them, of course -- that the shippers had been given an incomplete address (I story I doubt. According to Pier 1, the letter of the apartment was missing; they had the floor. There are only two apartments on that floor, two feet away from each other; they couldn't have knocked on the other door?) I have given them three phone numbers, two email addresses, and all but BEGGED them to contact me if ANYTHING pertinent changes on my order, and they have not, in this entire process, seen fit to contact me. I have come to the realization that I do not have the time to do business with Pier 1. I have been lied to and ignored at every turn in the process, and every bit of information I have received about the status of my order, I have gotten only by calling them repeatedly. One MONTH after placing the order, we still do not have the merchandise. Their competitors at Wayfair.com and Overstock.com are offering similar items, free shipping, and 2 or 4 day delivery.

I visited this site tonight because I am searching for a special frame for a picture I recently got. Years ago I went to Pier 1 and purchased candles. There candles smelled so great. I love this store because they have so many really neat things. While I was in the store I thought that they were a little bit expensive. After I bought a few things from them I kept going back over and over for years. I bought rugs, wall accents and an adorable figurine that I still have to this day. She was a little indian girl. This store has great quality items. There merchandise is good quality. I love just going in the store because they have such a wide variety of different things. Things that other store don't have. So if you like different types of decor, or unique type furniture, rugs, candles, wicker and a whole lot more. Check them out there neat. Sincerely, Lorraine W.