Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Phones Refurb has a rating of 4.6 stars from 121 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Phones Refurb most frequently mention customer service, high quality and top notch. Phones Refurb ranks 27th among Electronics sites.
We monitor reviews for authenticity
I spent days trying to check out on their website. Their payment methods were then limited to options that didn't have any buyer protection (bank transfer only) - I emailed them to ask why and they just said I would just have to use one of the available options. Seemed too convenient so I waited!
I refreshed the page again two days later and PayPal was an option, I purchased the iPad through PayPal on a credit card (to ensure I was protected), a short while later they just cancelled the order and refunded for no reason.
I emailed to find out why it was cancelled, they said I would need to pay via other methods, going back to bank transfer. Red flag!
Looking at these reviews it's clear I've dodged a potential scam! Do not pay with anything other than credit card or PayPal or both so you have a layer of protection. They just want to you to pay via bank transfer to avoid fees and buyer protection!
Also the business is registered to a business forwarding address, just like a PO BOX. This is simply an address that can receive post and be used register a business with companies house.
Have repeatedly bought devices here, 100% satisfied with the service. The manager immediately explained the difference between the available Android phones, and in the end, I chose the Google Pixel 8. I received my order on the 8th day. Everything is great, fast and professional, recommend to everyone!
Was looking for an affordable laptop for work. Accidentally came across this store. The staff helped with the choice, recommended the best one considering the nature of work. Happy with the purchase. Particularly pleased with the match of the stated specifications and the external condition. Definitely recommend!
Ordered an Apple Watch SE for my daughter, delivered in a few days, relatively fast delivery, the product is high-quality and original. Happy with the purchase, my daughter is pleased, what else do you need? Prices and service are superb!
Ordered a refurbished Samsung Ultra, they sent it promptly, the next day. So far, everything is working perfectly, no complaints.
Very responsible online store - they called me immediately after placing the order on the website, clarified the nuances of the order again, informed about delivery times and options, etc. The order was sent by courier delivery within a few hours. The order arrived well-packaged, intact, and undamaged. I am very satisfied with the new purchase and the store in general, so I will definitely come back here again.
I love listening to music, so I needed good headphones for my small music collection. Ordered here! Everything went perfectly: ordered a card on the website in the evening, received confirmation and delivery date. Thanks to the store for not the first excellent purchase, and it won't be the last.
Recently purchased an Apple iPhone 13Pro from you, very satisfied with my choice. Excellent guys on the website provided consultation, knew their stuff and their work. Good price. Provided excellent advice on the product. Will soon be ordering a work laptop from you!
Good day! I've been buying here for a good 2 years! Shipping is always fast, prices are lower than in other stores, the quality of service is always top-notch, never had any problems with the products! About the ASUS Zenfone 10 smartphone: really liked it, performance is good, very energy-efficient, super camera, and it looks beautiful!
Decided to give a gift to my father and bought the Zenphone Asus. The managers helped me a lot in choosing this model, and I was very satisfied with the consultation. After all, I pleased my father with the gift. Grateful to the Phonesrefurb team for the consultation and quality service. The delivery was prompt, they met all the deadlines. I regularly buy from them and definitely recommend it.
The best electronics store. Ordered Samsung 4 Classic watch for myself, everything came as promised, prices are super, and most importantly, the products are of very high quality. Now I'm very glad that I found such a store. In the future, I plan to continue making purchases here.
Everything in this store was liked - from reception to order pickup. They opened the box in front of me, checked the phone. Everything works))) Thank you guys for your professionalism, I wish you success and prosperity!
Thank you very much for greatdevice. It turned out well that we turned to this store. In all other stores, not only were they more expensive than here, but it's also uncertain how the delivery would turn out. Delivered the order as promised!
Good store, I often make orders here. Never had any problems, the quality remains at a high level, so does the service. The only negative point is that if you want to save money, you need to be prepared to wait up to 10 days for the delivery of the product.
Phonesrefurb truly stands out in the world of refurbished electronics. The device I ordered arrived in pristine condition, and the customer service team was responsive and helpful. Great job!
Impressed with Phonesrefurb's dedication to quality and affordability. The range of products is diverse, and the customer service team went above and beyond to assist me. I'll be back for sure!
Phonesrefurb has won my trust with their transparent business practices and excellent products. The refurbished device I bought exceeded my expectations, and I'm thrilled with the savings. Thank you!
I've found my go-to store for refurbished gadgets! Phonesrefurb offers a fantastic selection, and the prices are a steal. The customer support team is friendly and helpful. Highly recommended!
Phonesrefurb's commitment to customer service is outstanding. They promptly addressed my concerns, and the entire purchasing process was smooth. I'm a happy customer!
Kudos to Phonesrefurb for delivering on their promise of top-quality gadgets at affordable prices. The attention to detail in refurbishing is evident, and I couldn't be happier with my purchase.
Answer: We ensure we provide swift and great customer response, before and after sale, we will continue to improve.
Answer: Thank you for the recommendation, we will continue to improve on our service.
Answer: Customer satisfaction and experience is very essential and critical to us.
Welcome to phonesrefurb, your go-to ecommerce store for affordable refurbished electronic gadgets at great prices.
As a UK-based company founded in 2022, PHONESREFURB LTD is dedicated to providing you with top-quality electronic gadgets at affordable prices.
Our extensive range of products is carefully sourced from reputable independent suppliers worldwide, ensuring that you get the best selection at competitive prices. Our commitment to excellent customer service is unwavering, with a dedicated team available to address any queries or concerns you may have.


Your representation of events is inaccurate. I attempted to make a single purchase, not multiple, and any flagging by your system was unwarranted. Despite this, I appreciate your efforts to communicate and provide alternative payment options such as Apple Pay, Google Pay, or Volt checkout.
However, your tone suggests a lack of understanding and implies unwarranted suspicion on my part. Given the circumstances, I may indeed explore other purchasing options. Thank you for your attention to this matter.
We are reachable via our official channel.