PhoneAgentCSReviews 39

The come on is that they will provide background reports for $1 the first week and then there will be a monthly charge of $18.95 per month. THIS IS A BAD COMPANY TO DO BUSINESS WITH AND THEY CAN NOT PROVIDE YOU WHAT YOU NEED. THEY ALSO CHARGED ME AFTER THEY DID NOT PROVIDE ME ANY REPORTS. THEIR RESEARCH DEPARTMENT COULD NOT EVEN GET ME ONE REPORT IN THE FIRST WEEK SO I CANCELED. THEY STILL CONTINUED TO CHARGE ME FOR 3 MONTHS. I HAD CANCELED MY ACCOUNT IN 36 HOURS FROM THE FIRST TIME I USED IT AND ONLY REFUNDED FOR ONE MONTH. THEY HOPE THAT WHEN THEY SAY THEY WILL REFUND THAT YOU WILL NOT NOTICE THAT THE COMPLETE REFUND WAS NOT MADE. CHEATS CHEATS CHEATS.

WARNING! TOTALLY FRAUDULENT WEBSITE!

I THOUGHT I WAS USING THIS SERVICE TO FIND MY SISTER THAT I HAVE NOT SEEN IN TEN YEARS... OH NO I WAS NOT,,,,,, THEY SAID THEY COULD NOT FIND HER,,,,,, BUT CHARGED MY CREDIT CARD THREE TIMES,,,,,,,

FOR WHAT? I PAID FOR A SERVICE THAT WAS NOT RENDERED, YET THEY CHARGED ME AND WOULD NOT REFUND MY MONEY!

PLEASE BE AWARE. THIS SO-CALLED SERVICE IS A FRAUD. THEY ARE ONLY TAKING MONEY FROM INNOCENT PEOPLE...

READ AND LISTEN TO ALL THE OTHER PEOPLE WHO HAVE BEEN FRAUDED!

ALL I WANTED TO DO WAS FIND MY SISTER, AND THIS CO. TOOK MY MONEY AND LEFT ME FEELING WORSE THAN I DID IN THE FIRST PLACE!

THEY'VE MADE THEIR KARMA!

DJ

I agree with ALL of the above comments. My plan is to contact the FCC (which is easy - use an online form - HOWEVER Phoneagentcs would not give me ANY information about their company - not even their address for "security and privacy reasons" except they did say that they are in the United States. I am already out over $100 and, even after cancelling and getting a cancellation number, they have charged me another $18.95 within two days of the last charge.

The BBB cannot help you if you do not know where they are located. I am going to do what I can to find them and if I can will share that information on this site.
Am on my way to the bank to close my account so that they cannot get any more money out of it.

S. k.

Phoneagentcs.com provided no information, so they were to refund my purchase.
A free search engine provided more data than phoneagentcs.com
Phoneagentcs.com charged me twice for on transaction, took six days to refund my money.
Then phoneagentcs.com charged my visa $18.95 twelve days later, no explanation, no service rendered.

Call my bank, the provided an 800 number for phoneagentcs.com.

Phoneagentcs.com agent could not find my account.

I took two calls to get some one who could.

Call the *******839 number and listen to the welcome message it speaks volumes about this business.

I just happen to look at my credit card statement today and noticed the charge and I was very bothered by it. I actually did see the small print and looked pretty hard to see if it was goinna cost me more than a dollar! Small print is important these days. But, I'm bothered at this moment. I just cancelled with that fake customer service person. She said she couldn't cancel it a manager had to and I had to follow these instructions. Wait 24 hours, log on to the site and follow instructions in the red box. Does that sound like maybe if I wait then I will have gone past the waiting period and they could legally charge me? The money is actually on an "authorization hold". They get their money after the waiting period expires. Thats when the card company releases it.

I too have fallen for the 1.00 one time only charge. With of course the 1.00 processing fee. 2$ down, enter in credit card info read the terms and conditions (as always) nothing said about 18.95 a month or trial membership. Bank account today shows 18.95 charged, WTF. 20.95 down, called number, defense statement right away (who's feeling guilty) man argued w/ me said will only refund me 50% of the 18.95, asked about original refund on 1.00 (50% of one time charges) said nothing and remained quiet till i hung up.@$$4073! Dont fall for this, they say you sign up, but you don't create a username or a password or any kind of account, I guess signing up means " credit card number" GRRRRR.

It is definitely a SCAM! Stay away from it, if possible. I don't know how they got my information (credit card no.) but I was charged $19.95 -- for what I don't know?

I located their website and could not find a phone number. Found word "contact" and clicked on it to find an online "chat" representative. They at first refused to do anything about refunding the charge to me. I got very firm with the rep & said I would not pay it. They made me wait about 12 minutes while they "looked up my account." Guess this was a ploy to make me give up? Finally I sent msg asking what was going on & why was it taking so long. The rep finally came back & said there was nothing they could do about a refund. I wouldn't let it go & it turned into a battle. Rep got offline again to speak w/manager. Came back & offered me a discount of 50% off the charge. I refused. In the end the rep said there would be a full refund (it would take 5-10 days.) I doubt that there will be a refund. They just didn't know how to get rid of me.

I paid $1 for a report that was supposedly ready to view. The report displayed absolutely nothing. Within a week I saw another charge from them on my visa for over $20! What was this for, apparently a monthly membership fee, yet I did not sign up for a membership. This site is an absolute SCAM! I did the live chat after VISA informed me that they could not refund the funds and cancel any further payments to phoneagentcs.com... the lady insisted I signed up for a membership, and after I informed her that I would be taking this further (BBB, etc.) as they are fraudsters, she stated I would get a full refund within 5-7 days. I'm now playing the waiting game to see if that actually happens. DO NOT USE PHONEAGENTCS.COM! FRAUDSTERS! Makes me sick thinking how much money they rake in scamming people for 20 bucks a pop!

I called to have phoneagentc scammers to remove the illegal charge of $18.95 but they only agreed to remove half... they supposedly canceled my membership... I never asked for any sort of membership... The really scarey thing is the dam credit card company said they would continue to charge me even if I canced my credit card. That is Mastercard... They help any thief that has gotten you credit card number. I will cancel the card next after my next billing... I'll bet these theives will still try to bill me and Master-$#*! will let them...