The following is my online conversation with Phone Agent Source.
Please wait for a site operator to respond.
You are now chatting with 'Shirley'
Shirley: Thank you for chatting with Phone Agent Source. May I know, whom am I chatting with?
You: Tom H.
Shirley: Hello, how may I assist you today?
You: I would like to cancel my account.
Shirley: In order to pull up your account, could you please provide me the email address you used to order our services?
You: I did not receive any services, was charged one dollar last month on my credit card, and now am being charged $18.95; I assume that I overlooked something in the contract disclosure, but I had withdrawn from the interview process when you asked for my social security information. No services were rendered, so no charges are warranted. My email: *******@pxxxxx.com.
Shirley: Please wait while I check your order details in our system.
Shirley: OK, I have cancelled your Phone Agent Source Membership effective immediately.
Shirley: Your cancellation number is:
Shirley: 1xxxx7
You: Can you please refund the $18.95 charge that is presently on my credit card? Thank you.
Shirley: I am sorry, but the Phone Agent Source Membership fee is not refundable. However; we do not want to see any unhappy customers, so I have spoken with my Manager and he has authorized me to refund 50% of the membership charge to your account. Is this an acceptable solution for you?
You: This is not acceptable. Your organization is participating in fraud. Please refund it all. Thank you.
Shirley: We apologize for the inconvenience. There was clearly some confusion with this purchase. We do not want to see our customers unhappy. We will issue a full 100% refund to the credit card you purchased from. The refund will take 5 -10 Days to show on your credit card statement.
You: Thank you. May I have your mailing address and a phone number where I may contact you in the event of further misunderstanding?
Shirley: To get assistance via phone, please call this number: *******016 (Mon - Sat 8 am - 9 pm Eastern Mountain Time, Sundays 10 am – 6 pm Eastern Mountain Time)
You: Thank you for the phone number. The Oregon Attorney General's office would like your mailing address. May I have it, please?
Shirley: For security and privacy reasons, we are unable to disclose our exact address, but I will confirm for you that we are based out of the United States.
You: Thank you for this information. I will be sure to post it on the chat sites.
Dishonest