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Phastek has garnered a mixed reputation among its customers, with notable strengths in product quality and a diverse selection of aftermarket parts, particularly for performance vehicles. Many customers appreciate the fast shipping and helpful customer service, often highlighting the informative resources available for installation. However, several reviews point to significant concerns, including delays in order fulfillment, issues with product returns, and inconsistent communication regarding order statuses. While some customers express loyalty and satisfaction, others report frustrations with service reliability and product integrity, suggesting a need for improved transparency and support in their operations.
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It would be very helpful to have a way to view and or get updates on shipments when they are direct shipped from other vendors. Very disappointing not knowing if something I've order AND paid for is on back order, hold status, etc. I shouldn't have to call to find these things out.
Ordered a set of cluster gauges from Phastek. Received on time and instructions were simple to follow. I had the install done in just over an hour and I am handy but certainly no mechanic. Ive since ordered another few items and made a mistake on that order of a duplicate item. A quick email got it sorted out and only the one item being shipped before it got out the door. Quality is great and customer service is excellent.
I will definitely order from yall again. The shipping was fast and the product was as described! Thanks!
Gentleman on the phone helped me place my order and took care of me receiving my order in a timely fashion. Greatly appreciated!
So, I ordered MRR replica Z28 wheels in high-gloss black. While doing so, I ordered Gorilla locks and wheel caps which were bundled on the specific webpage used to order the wheels. Long story short, the wheel caps do not fit the MRR 228 rim(s). They were great in providing me a 'return label' which made returning very easy. Now, I hope to see a credit on my bank statement. Like I said in the 'title,' Always great... except this time. I have and will continue to go to Phastek for my upgrades.
Very easy to install. Can definitely feel a better throttle response and more power. Cool sound under full throttle.
Very slow shipping took them a week to just ship and then takes another week to get! How product is worth it
Starting a build from scratch and they were helpful with the choices of products I went with from catch cans, exhaust, etc. Customer service and products are Top Notch! :D
The only reason I am rating 1 star is because of the terrible shipping time, took them a whole month to ship it to me, the product was great (axle back exhaust), I called to find out what had happened. And was not given a explanation all customer service said wen they called me back was it will be shipped to you In two days, overall products are great but customer service and shipping time sucks
Received as ordered and am thoroughly satisfied with the product. Would recommend this product to any Gen6 Camaro Owner.
Great customer service when I sent emails about my shipment, only thing was I ordered cat-less downpipe and nothing about it not being a stocked item and needed to be fabricated was on the website. I had to send an email to discover this but the customer service and speed of answering my questions was phenominal. Very pleased. Oh send more stickers, my car needs them
Some items were back-ordered, but they kept me up to date on this. Everything else was received in good order and promptly.
Dear Phastek
I have delt with you guys and i am always one-hundred percent happy and excited when i get my order. Yall are very quick and have amazing products. We all know the saying, you get what you pay for and you guys take that and exceed the limits of that statement. Always ready for my next order and yall are always first to look at. #teamphastek
Whee locks worked well. The key messed up the wheels a bit and over all they looked like crap. The picture made them look polished and shiny instead the looked beat up and dirty. Honestly I wouldnt purchase them again or recommend them to any one
Just like they said, fast shipping and looks like a factory piece. Install took a minute, but we'll worth the outcome. Couldn't be Happier! Now I want one one the trunk to match. Installed on my 2016 2SS.
The reason I gave it 4 Stars is minor. Have a 2015 2LT RS convertible. First, the inner fender well torx are T20 not T15 as instructions suggest. Second, the factory shroud is totally different than the one in the picture. I just measured and cut the shroud. Overall very well build product. The instruction could use some tweeking however. All went in and works well.
Im upset at UPS for not delivering my item or at least holding my item in area until the confusion was settled. Now my whole schedule and appointments messed up and no new tracking number or when to expect my package to arrive
Excellent Customer Service, I have order a few items from Phastek Performance and every Order has been Outstanding. My Camaro is looking Great with the parts I have ordered. Keep up the Great Customer Service, L. J. Grant/ South-Carolina
Installed the Skip Shift module in less tha 15 Mins, If your driving a manual you Must to get this product!
Its actually a True manual car again, grab 2nd gear and Go!
2017 Mosaic Biack 1SS Manual
Has a set on a previous car. Loved them so much had to put a set on a second 2010 Camaro! The fade make them look functional at a fraction of the cost and time involved for the actual cut out inserts. Easy to install and maintain. Highly recommend.
Answer: No. Not less expensive or better. Many competing companies out there though. I also happen to be somewhat local to Phastek which is an additional huge bonus.
Answer: Legit company based in Texas, with warehouses around the states
Answer: TEXAS COMPANY, AND SPECIALIZES IN MY MODEL! Top quality parts and service.
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