PetsmartReviews 546

At www.keystonepuppies.com we frequently help customers to safely ship their puppies through the airlines. I have found that Pet Smart's Great Choice kennels are not only affordable but are hands down the best constructed kennels I have used for the the safety of puppies being air shipped. They are very affordable and also offer free shipping.

I decided to try online shopping at PetSmart to order several items including Tidy Cat litter from the 2017 Black Friday ad to avoid the holiday traffic first thing in the morning since the website clearly indicated you could purchase the items online at the sale price and pick up in the store later.
This turned out to be A COMPLETE WASTE OF MY TIME. I received a confirmation email for the order that stated I would receive another email when the order was ready. It's now Monday and I still have not received the second email saying my order is ready for pickup. I expected some delay since it was the holiday weekend, what I didn't expect was an email saying my order had been cancelled "due to availability". It's cat litter, the store carries it year round in the same size container. I called customer service and can only say I am extremely disappointed with that call. All the individual would say is, your order has been cancelled and you will not be charged for the cat litter, do you have any other questions today. Yes, I do - Why aren't you honoring the order when the next shipment comes in? CS rep - I'm sorry we can't do that. Do you have any other questions today?" This was extremely poor customer service. If they had posted something like - "limited to in store availability", I would gone to the store and made my purchase at that time. I feel this would have been better handled by notifying me that they had run out at the location, but would fulfill my order when they received their next shipment, or offered a substitute at the same price. There are several Tidy Cat options that are all the same regular price.
I started making the majority of my pet purchases from Chewy.com instead of PetSmart because of their customer service. Unfortunately, PetSmart has purchased Chewy.com so I expect their customer service to go down as well.

I like shopping at PetSmart so I decided to order Tidy Cat early online from the 2017 Black Friday ad to save time looking for a cart and/or waiting in very long lines dragging buckets of to & from the register. BIG MISTAKE! I received a confirmation for my order that said I would receive another email when the order was ready. When I didn't receive the second email, I contacted the store and emailed customer care and I was told that the online ordering system was down nationwide. But I was assured that "you will still receive the Black Friday deal and once it was processed in the next 7 days it will be available for pick-up within a hour. You will receive an email telling you when it's ready for pick-up."
Today I received an email cancelling the order "due to availability". This is extremely poor customer service. Had I known that PetSmart was going to do this, I would have been there when they opened at 7 AM and made my purchase at that time. It's not like there is a shortage of Tidy Cat! In my opinion, they should have notified me that they had run out, but would fulfill my order when they received their next shipment, or asked me what I had ordered, put the items aside for me and told me that I needed to pick up the order within a certain time period.
Wish there was an option to give them "no stars"!

I purchased a kitten from them 3 years ago. I just found out about many medical conditions my cat has always had. Due to this- I have to put my young cat to sleep. They never provided medical paperwork that describes these issues. I WILL NEVER BUY AN ANIAML FROM THEM AGAIN. They were very unprofessional and argumentive when I addressed this issue to them. They have no care for their anaimls. They makes me sick to my stomach and I hope no one ever goes through what I went through.