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Petsmart

2.7

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Petsmart Reviews Summary

Petsmart has a rating of 2.7 stars from 546 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Petsmart most frequently mention customer service, next day and online order. Petsmart ranks 17th among Pet Supply sites.

service
78
value
69
shipping
36
returns
37
quality
59

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New Jersey
7 reviews
22 helpful votes
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Great deals on pet food
November 19, 2017

Typically the best deals on pet food. Website is good but mobile isnt as easy to use on my iPad as I would like it to be. Other than that it is perfect.

Date of experience: November 19, 2017
Pennsylvania
3 reviews
0 helpful votes
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Shopping
November 18, 2017

Only go there for our per supplies and parakeets. Fish and frogs... great staff. Love the return policy as well

Date of experience: November 17, 2017
Washington
11 reviews
21 helpful votes
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Poor service and the licks products were green molded with no labels saying refigerate, at store in spokane on division staff was cusiing, mocking customers

Date of experience: November 9, 2017
Massachusetts
11 reviews
5 helpful votes
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Some stores are great, some are not. They are usually well stocked (better then Petco) but "employee quality" is highly variable.

Date of experience: November 9, 2017
New Jersey
2 reviews
17 helpful votes
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Friendly staff. Know a lot about dogs. Limited knowledge and items for bird owners. Excellent corporate customer support.: 0(

Date of experience: November 9, 2017
California
2 reviews
0 helpful votes
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Just for Pet Lovers
November 8, 2017

If you are a pet and Dog lover, you have definitely came to the right place... dog owner who is looking for Dog Supplies, Dog Products & Accessories.

Date of experience: November 7, 2017
Florida
5 reviews
2 helpful votes
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Satisfied
November 4, 2017

Very clean and visually appealing. Products are reasonably priced. I would definitely recommend them to my friends.

Date of experience: November 3, 2017
Colorado
66 reviews
78 helpful votes
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Great Store!
October 31, 2017

I love the store! Love all that they offer. However, I hate that they don't knock their pricing down. Love that they offer training for your pets. Love the adoption center. Overall great business.

Date of experience: October 30, 2017
India
4 reviews
10 helpful votes
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Great experience
October 31, 2017

Petsmart grooming is terrible. I have taken my dog to them 5-6 times and each time I had poor customer service. I thought it was just the person I worked with so I would use a different "groomer" or a different Petsmart. Whenever I have taken my dog to groomers

Date of experience: October 30, 2017
Florida
2 reviews
0 helpful votes
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My Dog pet
October 30, 2017

These the good store for buy anything for yours pets or just look a round for shop any item for any pet

Date of experience: October 29, 2017
Pennsylvania
4 reviews
1 helpful vote
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For the animals
October 27, 2017

Not only do they have everything under one roof, the amount of money they donate to shelters in incredible. I groom my dog there and love the results.

Date of experience: October 27, 2017
New Jersey
2 reviews
3 helpful votes
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Great workers
October 26, 2017

I've been to 3 different PetSmart stores and they all have been great. Their workers seem to be very knowledgeable about their products and are very helpful.

Date of experience: October 25, 2017
Hawaii
4 reviews
7 helpful votes
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I bought 6 fishes 3 years ago, 5 of them are still alive and huge! I never have to worry for diseases, I just bought a bigger aquarium because of the size of my fishes and I was worry to add more fishes, concern of diseases etc. it was no problem at all! Its been 2 months since! Prior I had aquiarium and when I bought one fish at a different store, all of my othe little fishes died even the algae eater!

Date of experience: October 25, 2017
Texas
7 reviews
0 helpful votes
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Just so so
October 24, 2017

PetSmart has a very nice variety of items and nutritional food for your pets but everything they sell can be bought online at other retailers for about half the price.

Date of experience: October 23, 2017
Arizona
2 reviews
1 helpful vote
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Great quality
October 23, 2017

I go to Petsmart for my chinchillas, birds, dogs and rats! Chew toys are awesome, they have bones that arent made of rawhide which is GREAT. So many things to offer. I go and volunteer at the signal butte and baseline location. Highly recommend it

Date of experience: October 23, 2017
GB
11 reviews
26 helpful votes
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PetSmarts awesome
October 23, 2017

I love petsmart. The stores are very clean and you can get your dog trained. I recently got a puppy and I needed some pet food and him to be trained. I got him trained and got a good quality service.

Date of experience: October 23, 2017
Texas
2 reviews
0 helpful votes
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Good but...
October 22, 2017

Good selection of products. The small stores are hard on Animal Rescues that use these stores. Good discounts for 501C3 Rescues would be nice. Management needs to be more alert to aggressive dogs and sick dogs.

Date of experience: October 21, 2017
Severin V.
Michigan
6 reviews
13 helpful votes
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Best pet store
October 21, 2017

I love PetSmart! I love seeing the fishies and kitties! So many pet supplies! I'm in heaven when I walk in!

Date of experience: October 21, 2017
Texas
3 reviews
5 helpful votes
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5 stars
October 20, 2017

Love them and happy they carry oxbow. Now, they need to stop selling guinea pigs and we will be all good.

Date of experience: October 19, 2017
GB
2 reviews
3 helpful votes
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Great experience
October 19, 2017

My daughter loves coming here and feed all the animals, staff are great and wonderful.
Great experience over all

Date of experience: October 19, 2017