PetsmartReviews 546

The salon portion of this facility is a joke. My friend went to take in her dog to have a full grooming service and after not being acknowledged for over 20 minutes, was told that they "normally do not work on rescues." As a company that has several stores that support the ARL, which is a rescue facility, this was appalling news. Why would you physically offer adoptions of rescue animals at your facility, then state that you do not offer service to them? Then to top it off, she was told that the vaccination paperwork she had provided did not have sufficient information because it didn't include the expiration date of her dog's vaccinations. Everything has been administered well within the year mark, and as a facility that has access to this information daily, I would assume that they would know that most vaccinations are good for at least a year - especially since the dog is only 13 months old.

I have had good experiences at another PetSmart facility, but this experience definitely puts a new view on where I would consider taking my pets for grooming services.

Banfield gives Pet Smart a bad name. It's unethical for them to continue to offer Banfield services in their stores. We bought the annual "subscription" services for Banfield. They have collected over $500 from us and we have yet to be able to utilize services. We are being told to drive 30-60 miles away from our home to have our dog's teeth cleaned when we have a Banfield outlet at our local Pet Smart. We were originally told we could use any of their locations, which was great since we travel between Northern and Southern California. But this is clearly not the case. We had an appointment that was a 40 minute drive from our house and when my husband got there he was told it was for an evaluation, not a "drop off" as the email indicated so we could actually get teeth cleaning services. Now we have to figure out how to cancel this non-service, service agreement.

I started my pets on products that were healthy and were the most quantity for price. It's a PetSmart only product for both dogs and cats. We have had our dog kids go over the rainbow. Our cats are caught up in a product change. One cannot, without warning and planning, on the pets side, just switch foods. One of their Simply Nourish dry cat food products is being dropped. You can't switch their food overnight. The Aurhority canned flaked turkey cannot be purchased at this time except for on the shelf supplies. So, tell the cat no. It understands well. Throws up good, too, when you make overnight changes, without slow introductions. Not including there is now an increase in cost by a reduction in the size of the size of the can.
My income is fixed. If the price continues it current escalation, I can't afford my pets.
This is why pets are surrendered. This is what affects the feral cat situation and the neglect of dogs and cats.
PetSmart is not for pets, but for their pocket book.

I got a cat there about 1 1/2 years ago in Lansdale it was a rescue and his name is Teddy. We went into store and he actually picked us. We inquired about him and they said the rescue place did all his blood test and all his shots. We where like awesome so we got him and he is the most awesome cat I've ever had great addition to our family and 3 months ago he stopped eating and drank water like it was going out of style and peed constantly. We took him to Harleysville vet and found out terrible news he has terminal kidney disease. I called PetSmart and right away they said that's not our problem call the rescue. I was shocked no one from rescue has called me back. I have spent 1,600 dollars trying to help Teddy but I'm sad to say on Friday 8/3/2018 at 630 we have send him to god. He is in to much pain and his quality of life is very bad. I'm a grown man and I'm heart broken and my wife and son are just destroyed. I would like to say that you at PetSmart should not sell cats and dogs under the assumption that blood work has been done properly and then deny responsibility for any issues like this. Lansdale store

**AVOID THEIR GEOOMERS**
I took my puppy there a month ago, and he ended up with a nailbed infection. I chalked it up to coincidence because the groomer was so sweet. Took him in today and two groomers were very rude and looked like they hated their jobs. It was so bad that I wouldnt leave my puppy. He was going crazy, so that should have been a warning signal for me. I did complain to the manager, and he said he would address it. It was not warm or welcoming, and I watched the girls entire demeanor change after the owner of a beautiful yellow lab, Sami, walked out of the store. She became irritated with the dog and tossed her off to another groomer to go and put her in a kennel. She began checking me in and never once smiled. She asked if my puppy had his rabies vaccination, and I said yes. She asked where, so I gave her my vets office name. She asked for the number, and again, I gave it to her. I told her if she had told me she needed this, I would have brought the paperwork with me which she ignored my comment and picked up phone.

At that point, I decided I wasnt leaving my puppy there!

Soon a petition and grievance will be filed against PetSmart on behalf of over a dozen former employees of a PetSmart store in NJ.

Back in September of 2017 the Moorestown NJ store on Nixon Drive (store in question) came under a new store manager (L'erin Gaines and assistant store manager (Amanda). Corporate knowingly transferred one Mr. L' erin Gaines from the Fairless Hills, PA. Store due to mistreated employees threatening to all quit if he remained employed there. Knowing such an awful tyrant of a person is in charge of people's livelihoods and careers, corporate desides to transfer him to the Moorestown, NJ store location. It didn't take long at the new location in Moorestown that Mr. Gaines continued his tyranny and threatening ways towards the employees that were working there for months and even years. It didn't take long for Mr. Gaines to force employees and managers alike to quit, resign, walk out or get fired. His tyranny and very poor management continued for a better part of 8 to 9 months upon arriving. Why would corporate back a store manager knowing that he has a history of being a major problem, just to cause it elsewhere? This is why a petition and grievance soon will be done in place of over a dozen employees and managers that lost, forced to quit, walked out on or gotten fired while Mr. Gaines was the store manager at the Moorestown, NJ location.

Solution? Yes, an investigation should be done immediately. All employees/managers that were abused by this man and forced out of their livelihoods by him should get their jobs back or offered so if they want it.

Not bad, but to pricey and the stores have a lot of employees that pretend to have knowledge of the pets and products they sell. On different occasions with different animals I have, I've been given wrong or simply not true information. I was looking for some heavy aquarium decorations because my oscar fish was tearing up his tank the bigger he got. One employee asked me what I was looking for and when I told her, she started to try and sell me a 'friend' for my Oscar saying he's lonely and would be a calmer fish if he had another fish with him. She clearly knew nothing about Oscar's... they will quickly KILL any 'friend' you'd put in with it! I do like that they hold animal adoptions in their stores.

Petsmart rolled out its current site last year, and it actually has removed a lot. It now sucks so hard! You used to be able to use 6 or more gift cards... no longer. You used to be able to see your entire order history... no longer (now it is a few "recent orders"). You used to be able to edit the quantity of items in your cart... no longer (now you must delete the item and re-add it at the desired quantity). Huh? What cart will not let you change quantity of items? How is this possible they would UPGRADE their site to remove this feature? They also have no option to have an alert for when out of stock items come back into stock. What?
Me: "Hey Petsmart, I want to give you my money when this is back in stock, could you let me know when its in stock SO I CAN GIVE YOU MONEY?"
Petsmart:
"Nah, thats ok. It is so hard to code that into our site, we just cant figure it out. Plus we are just in business for fun, we dont care about making money."
They also push you to pick up in store. Gee, im shopping on your website. This means I want it shipped to me. If I wanted to go into your store I would do that. It is rediculous to pretend it is some benefit for me to pay online and then get in the car to go to the store to pick it up. Such a desperate, patronizing scheme for them to act as if this is normal.
Tons of little glitches on the site also. Add an item to your cart, and the cart pops down on the screen. When you mouse over it to go to checkout, it conveniently disappears! Huh?
The site is a complete amateur hour and has been this way for a year.

I purchased a 6lb bag of Purina Pro Plan Focus Puppy Lamb & Rice. There was a tag that said buy 1 get 1 free. The catch, the price per bag on the shelf was doubled. So I really paid for both bags. The Petco price was 8.97, PetSmart price was 17.99. Be aware of what you are buying at PetSmart. I will never enter a PetSmart store again.