Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Petsmart

Petsmart

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Petsmart?
grey stargrey stargrey stargrey stargrey star

Petsmart Reviews Summary

Petsmart has a rating of 2.7 stars from 546 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Petsmart most frequently mention customer service, next day and online order. Petsmart ranks 17th among Pet Supply sites.

service
78
value
69
shipping
36
returns
37
quality
59

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow bonnie k.
Unfollow bonnie k.
Share Review
Report Review

Great workers
April 22, 2016

I recently visited petsmart to purchase some crickets for my sons reptiles.the worker back there where they were at stopped what she was doing and cut open a shipped box of crickets just for me because the selves were empty. She was very kind in getting just the right size crickets and the amount of crickets I needed and she also knew the exact price on them.

Date of experience: April 21, 2016
Arizona
2 reviews
2 helpful votes
Follow Colleen B.
Unfollow Colleen B.
Share Review
Report Review

Sedated?
April 18, 2016

We dropped our two Yorkies at the Petsmart hotel for a 5 day stay and picked them up 2 days early. They slept for the next 2 days and wouldn't eat. Not normal behavior for such a spirited breed! Never bringing them back.

Date of experience: April 18, 2016
Colorado
3 reviews
4 helpful votes
Follow Sasha G.
Unfollow Sasha G.
Share Review
Report Review

I ike it
April 13, 2016

I like shopping at petsmart. Although I do work long hours so I wish on occasion that the store would be open longer.

Date of experience: April 12, 2016
California
17 reviews
7 helpful votes
Follow april b.
Unfollow april b.
Share Review
Report Review

Awesome
April 11, 2016

They help to donate a lot of proceeds to animal rescues and have the right product you need.The in store customer service is the best I have ever seen.

Date of experience: April 10, 2016
Canada
3 reviews
1 helpful vote
Follow James B.
Unfollow James B.
Share Review
Report Review

All for my dogs
April 10, 2016

I bought all I can't find close to me. Good prices and fast delivery.

Date of experience: April 10, 2016
Canada
20 reviews
50 helpful votes
Follow Kate B.
Unfollow Kate B.
Share Review
Report Review

Overpriced
April 6, 2016

Hey, kids! Do you want to pay twice or even THREE TIMES the price for the same items you could find absolutely ANYWHERE else?

I didn't really think so. Do I even have to review petsmart? I'm pretty sure it's only their in store services and sheer size (which some patrons view as more selection) that keep them open. I go there for dog grooming, but pass on their food, litter, and anything else I could buy at another store for less than half the price.

What kills me is that they used to be a discount pet supply store. Like a walmart for pet stuff. What happened to you, petsmart?

Date of experience: April 6, 2016
Illinois
3 reviews
1 helpful vote
Follow Elizabeth M.
Unfollow Elizabeth M.
Share Review
Report Review

Adopt a cat
April 6, 2016

You need to go to Pet Smart and adopt a cat. There is a lonely cat out there that needs you to adopt them.

Date of experience: April 5, 2016
Virginia
3 reviews
1 helpful vote
Follow Morgan C.
Unfollow Morgan C.
Share Review
Report Review

For god lovers
April 5, 2016

My dog is like a baby for me. I am glad that here I can find a lot of stuff to entertain him with!

Date of experience: April 5, 2016
Australia
2 reviews
9 helpful votes
Follow Lara F.
Unfollow Lara F.
Share Review
Report Review

Best site for pets
April 2, 2016

Finally I got my desired cat today and i bought this cat from PetSmart.com. This guys deserve 10/10.

Date of experience: April 1, 2016
West Virginia
5 reviews
3 helpful votes
Follow Candie B.
Unfollow Candie B.
Share Review
Report Review

They are the best by far. Never buy online because Jazz loves going in and picking out a new toy. Don't ever change Pet Smart we love u.!

Date of experience: March 31, 2016
GB
2 reviews
10 helpful votes
Follow Lucy W.
Unfollow Lucy W.
Share Review
Report Review

Pretty good
March 31, 2016

Pretty solid pet grooming service. I bring my little fluffy dog through here for grooming a couple of times a month. Always a pleasure.

Date of experience: March 31, 2016
Virginia
3 reviews
3 helpful votes
Follow Nino H.
Unfollow Nino H.
Share Review
Report Review

Great
March 31, 2016

Great place to buy anything you could want for your pet.

Date of experience: March 30, 2016
Argentina
4 reviews
2 helpful votes
Follow Sheila K.
Unfollow Sheila K.
Share Review
Report Review

Pretty Decent
March 29, 2016

Pretty decent pet supplies and grooming here. The prices could be cheaper, but the quality makes up for it.

Date of experience: March 28, 2016
New Jersey
20 reviews
2 helpful votes
Follow Shawn M.
Unfollow Shawn M.
Share Review
Report Review

The other store is not as clean or organized, Petsmart is clean organized and staff is always helpful.

Date of experience: March 26, 2016
GB
5 reviews
7 helpful votes
Follow Abigal N.
Unfollow Abigal N.
Share Review
Report Review

I like it
March 27, 2016

I like coming to Pet smart, the staff are friendly and helpful, the products are numerous, and there is plenty to choose from.

Date of experience: March 26, 2016
Texas
1 review
1 helpful vote
Follow Xai H.
Unfollow Xai H.
Share Review
Report Review

I walked into Minnesota petsmart was by the fish area for awhile now one is here like what the hell either they need more workers or more work on their customer service skills because they lack that very very much probably the last place I'm coming to ever

Date of experience: March 25, 2016
Texas
4 reviews
13 helpful votes
Follow Harrison P.
Unfollow Harrison P.
Share Review
Report Review

Great
March 25, 2016

Great place to find pet supplies. Reasonably priced and a large selections.

Date of experience: March 25, 2016
Colorado
1 review
1 helpful vote
Follow Richard M.
Unfollow Richard M.
Share Review
Report Review

Garbage product
March 25, 2016

I ordered 2 high tech pet RX-10 transceiver bark collars from petsmart.com. What I received were 2 DEAD bark collars with no way to charge them because they didn't come with chargers. They also didn't come with instructions or separate electrodes for smaller dogs. When I called customer service, they informed me that the Chargers are sold separately. But they don't sell them separately, I would have to buy the whole fence system which is $329. High tech pet is a scam and Petsmart is no better by peddling their worthless product. Not to mention the whole bait and switch part. STAY AWAY! STAY FAR AWAY from BOTH

Date of experience: March 25, 2016
PS
10 reviews
4 helpful votes
Follow Gina B.
Unfollow Gina B.
Share Review
Report Review

They got it all!
March 23, 2016

I buy everything for my cutie cat from here... yes I know I overpay for some stuff but my can loves it

Date of experience: March 22, 2016
Texas
1 review
1 helpful vote
Follow Mona S.
Unfollow Mona S.
Share Review
Report Review

Our petsmart experience was the worst! High prices, rude cash register dude, and no help! I recommend Soldan's, where the employees help you, care about you and your pet, know their inventory, and are happy you came. We will never set foot in a petsmart, not for ANY reason!

Date of experience: March 21, 2016