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Petsmart has a rating of 2.7 stars from 546 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Petsmart most frequently mention customer service, next day and online order. Petsmart ranks 17th among Pet Supply sites.
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PetSmart you are super amazing. Quickest services.
Smells funny but I get to pet the ferrets without having to own one.
Good selection of product for my dog and he loves their cookie bar.
If I compare petco to petsmart,,, theres no comparison. I think the variety of petsmart is surperior by far and in the brick and mortar stores their staff tends to be a lot more knowledgeable
I have also used their online services for merchandise. They are comparable to petco,
Very helpful employees. Big selection of over all products..., thank you... I also like that my dog can come in store and socialize with other dogs.
Love how they have a wide variety not just of products but of services as well.
Hard not to find what you're looking for
Nice products, nice prices, many stores and service is nice as well. Is not as famous as petco but really close. Me and my dogs love shopping there.
Good product selection, but very high prices. PetSmart wants to operate with high margins and make the consumer carry the burden of paying for inefficient operating costs.
I was trying to find the right food for my pet and bought a couple of their high end foods. My puppy did not do good with one after using half the bag. I returned the remaining food and got a full cash refund! No hassle guarantee!
Candy had surgery last week and she is doing great. The people there are so very kind and know what they are doing. I have a wellness plan with them which fits my budget
Not only are they extremely helpful (Mississauga) but we love the fact Petsmart has things like adoption weeks as well, this tells us not only that they care but that the money we spend there isn't just going to profits but rather it goes to good causes as well!
Keep up the great work Petsmart and we promise to keep being customers :)
Awesome store they carry everything you could need for a large variety of animals. They also carry adoptions in store. Such as snakes, lizards, frogs, mice, hamsters, gerbils, birds, fish, cats and several other aminals. You can purchase your animal and all the thungs you need to take care of it all in one store.
Very helpful customer service! Many times, You can find the same products at walmart (doggie treats and doggie collars, leashes, etc) for much cheaper! PetSmart can be very expensive.
Another antiquated business that needs you to create yet another marginal internet account instead of using top-level single sign on SSO providers e.g. Google, Facebook
Recently my St. Bernard needed major surgery and needed a big collar. Like most dogs he hates them he can be stubborn, so he will bang his head on the wall until it breaks. These guys came up with a semi-ridgid cloth collar. It was solid enough that it kept him from licking the wound and loose enough that he couldn't break it.
Answer: Way over-priced in store and on-line. Their treats program on-line is a joke.
Answer: I have no knowledge concerning your question. At our Petsmart in Sacramento they sell animal products; it's a store; not a place where dogs go to play. Dogs are allowed inside the store to 'shop' with their person, but the dogs must be on a leash, contained, etc.
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