PetCareRxReviews 650

Ms. Peggy was very kind and helpful. She updated my profile for me, asked how my day was going, and found discounts for me. A nice way to start my morning!

Peggy was a joy to work with. She helped me make some decisions, was careful taking info about my vets, confirmed everything with me before placing order and encouraged me to join PetcareRX membership.

Having the right customer service representative can make all the difference during a purchase and for me, that was Selina. She worked for 3+ days to secure and ship a medication for my 15-year-old Chocolate Lab that is hard to find, yet imperative to keep Scout comfortable and her tumor at bay. This is the kind of help you want when caring for a beloved member of your family, which is what our pets are. Thank You, Selina and PetCareRx!

LACK OF COMMUNICATION:
They didn't notify me that they were unable to get my vet to respond to their requests for a prescription. For a week, while my dog suffered in pain, I was thinking her pain meds order was in process. I had to call PetCareRX to check the status of my order, which is when I found out that my vet had not responded to them. PetCareRX could've informed me, especially as I had signed up with their PetPlus memberhip ($99).

SERIOUSLY SLOW FREE SHIPPING (21 DAYS):
Ordered ear mite and worming tablets on March 2. It's now March 20 and I'm still waiting for them to arrive. Tracking details tell me eta is March 23. I don't expect Amazon-like shipping speed, but if something is going to take the best part of a month to get to me, I believe they should inform me. They didn't. I've had to go buy ear mite/dog worming tablets from Pet Smart, which is what I should've done in the first place. Now, I have products arriving from PetCareRX that I no longer need, because THEY forced me into a situation where I had to find an alternative solution because they couldn't get product to me in less than 21 days.

Horrible experience. I regret signing up for their Membership. Don't do it, until you've had a good experience from them first, would be my advice.

I know I can kiss goodbye to my $99, but that's the price I have to pay for trusting what they said.

I have been a member of PetRX for over 2 years. I have called customer service many times. Each time I have called for any reason, the employees are terrific at explaining their products, and solve any issue that I am dealing.

Thank you PetRX!

I just want to thank Aaliaya for her kindness and being so helpful! She got the answers to my questions right away, had a smile in her voice and made my day. You are lucky to have such a beautiful person representing your company! I have a membership for my two dogs, as well as a Group membership for the Jamesville Second Chance Canine shelter where I am Treasurer on the Board. Always great service!

We were able to get meds processed with vet and shipped to us very easily and fast. Great prices on everything so we've since become members!

They claim to guarantee you will save money or your money back but its a lie. Their plan's 'savings' ARE NOT 50-70% off as they advertised on the phone and are actually the the same as the coupons listed all over their website. And they will not refund you if you are unhappy under no circumstance. They even replied by email to contact my bank to dispute it if I'd like, that there will be no refund on their end. I will never be shopping with this dishonest company again

Theresa was incredible at taking my first order and getting me set up. Quick to get it shipped out. Looking forward to doing more business with PetRx.

I ordered on 12/17 because they were the only online source that had the size of the medicine I needed. They shipped on 12/22. The medicine was not delivered until 1/8. I had one dose left. They blamed the USPS and Christmas and then after seven days promised to ship a replacement bottle overnight. I trusted they would so did not try to make other arrangements. They did not and I almost ran out of medicine that is necessary on a daily basis to prevent a trip to the emergency vet for my elderly dog. Do not believe anything they say. If you choose to do business with them, order well in advance so you do not jeopardize your pet's health. I am desperately sorry that I took the risk.

Thank you so much for the GREAT customer service from Peggy, on your staff. She was so helpful and answered every question with a smile (I could hear it coming through the lines!) She certainly represents your company in the most delightful manner.

Thank you, again.
Sincerely,
Patsy Scott

When I called to get help solving a medication problem for my dog, I received very helpful and understanding personal attention, and pro-active problem-solving solutions. Thank you!

Customer Service has been excellent(especially Ashley). I signed up for the club membership and was promised significant savings. I don't usually join these type of things, but the way it was explained to me, it would pay for itself, in my next order of flea, tick & heartworm medication. I haven't seen my credit card bill yet, so can't give 5 stars, yet. The only minor complaint would be that instead of 1-2 day shipping that the previous place that I ordered from offered, it will be 5-7 days. However, with the club membership, there is no minimum purchase for free shipping. I will update this review after I have more experience with this company.

I am very disappoint with PetCareRx because I payed membership to have my dog medication every month with a good price and auto delivery but it isn't happen! My dog medication to heart is vetmedin 2.5mg (because my dog use 1.25mg in the morning and 1.25mg in the night) but always is out of stock and the PetCareRx never let me know! Autoship is to be delivered every month, but this isn't happen and I no have any messenger about the medication is out of stock. Sometimes vetmedin 1.25 mg is available but I can buy only 30 pills in the PetCareXR (but I need 60 in the month because my dog use 2.5mg in the day and Always I need call to customer service (20 min in the line or more to someone talk with me) and I pay $20 extra for this medication than normally. When they release, because they often don't release and I have to buy every 15 days, when it's in stock). I went back to paying twice the price buying at my dog's vet, but with the certainty that my dog ​​will not be without medicine!
I am not satisfied with this situation!