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Petallush

petallush.com
casual, lounge, swimwear womenAge 26-45
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From the business

Shop Trendy Women's Fashion at petallush. Discover the latest dresses, tops, bottoms, swimwears. Enjoy the cheap discounted prices, we ship worldwide.


petallush.com
Hong Kong
Petallush is part of Leadbon International Co., Limited
Founded in 2019
Clothing item from PetallushFashion apparel by PetallushMerchandise from Petallush clothing linePetallush fashion product

Business Highlights

General

Parent Company: Leadbon International Co., Limited
Year Founded: 2019
Target Gender: women

Shipping

Shipping Cost: $9.99
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: messenger, email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Afterpay

How would you rate Petallush?
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Petallush Reviews Summary

Petallush has garnered mixed feedback from customers, highlighting both commendable aspects and significant concerns. Many reviewers appreciate the detailed sizing information and the aesthetic quality of the garments, noting their attractiveness and affordability. However, a recurring theme is dissatisfaction with customer service, particularly regarding shipping delays, issues with product quality, and a challenging returns process. Some customers reported receiving incorrect items or experiencing difficulties in obtaining refunds. Overall, while the brand shows potential in design and affordability, substantial improvements in customer service and product consistency are necessary to enhance its reputation.

This summary is generated by AI, based on text from customer reviews

service
184
value
68
shipping
70
returns
73
quality
368

Instant Feedback

6,402 reviews

We monitor reviews for authenticity

Georgia
1 review
1 helpful vote
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First experience with Petallush
August 17, 2021
Updated review

I wish your coupon codes worked. I waited a long time for delivery, but the dress is well worth it.

Date of experience: August 16, 2021

I wish your coupon codes worked
August 3, 2021
Previous review

I wish your coupon codes worked.

Date of experience: August 2, 2021
New York
1 review
0 helpful votes
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Satisfied
August 13, 2021
Updated review

Everything is well organized and I'm loving the dresses

Date of experience: August 13, 2021

Everything is well organized and I'm loving all the...
August 1, 2021
Previous review

Everything is well organized and I'm loving all the dresses!

Date of experience: August 1, 2021
Michigan
1 review
0 helpful votes
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Inconsistent sizing
September 7, 2021

I ordered several dresses of the same size. Some dresses were true to size, some were way too big, and some were way too tight. Overall the sizing was very inconsistent and customer service was not helpful in the return process.

Date of experience: August 8, 2021
Maine
1 review
1 helpful vote
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Gave me hives
August 29, 2021

Despite looking adorable I broke out in hives over the majority of my body after wearing my new six dresses. When I contacted petallush to return the items since I am allergic to whatever chemicals they are adding to their 100% cotton I was told to send naked pics to prove it. I did and then after over a week of emails was told petal lush would not accept my return as I washed the dresses prior to wearing. They also claimed I was lying about the allergic reaction. They should have to disclose the chemicals they use prior to sale.

Date of experience: July 30, 2021
Arizona
2 reviews
0 helpful votes
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Chinese company, 'nuff said
August 28, 2021
Updated review

Tracking was never provided, post office said # was invalid
It finally showed up, but it is such an odd style would never buy again.

Date of experience: July 29, 2021

Easy, website responds
July 19, 2021
Previous review

Easy, website responds

Date of experience: July 19, 2021
Michigan
1 review
0 helpful votes
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Bad customer service
August 27, 2021

I ordered 4 dresses from petallush.com, all XS. I received the products, 2 fits ok, 2 of them are large. I couldn't return the dresses because they accept returns in 15 days. The products came from directly China with DHL, it is weird, too. Overall bad experience!

Date of experience: July 28, 2021
Michigan
1 review
2 helpful votes
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I bought a dress for my wedding shower event. I went to try it on and the zipper is completely broken and will not zip down. I worked and worked to get it to go down and it is faulty. I physically cannot wear it. I contacted the company and they stated they are unable to offer me a free return. I explained that I paid $40 for the dress plus $10 shipping. It will cost me another $10 to send it back because of their error, and It was not that I did not like it. It's that I can not wear it because it is broken. They again stated they would not give me a free return, but they will give me $10 ($10 on a $40 broken dress). Very disappointed with the integrity of this store. I have never wrote a review on any store before, but I am a huge review reader before I purchase online. I hope this review helps someone!

Date of experience: July 24, 2021
Massachusetts
2 reviews
0 helpful votes
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Material is clingy
July 24, 2021
Updated review

Beautiful selection, hopefully it fits :) wearing it to a bridal shower

Date of experience: July 24, 2021

Beautiful selection, hopefully it fits :) wearing it...
July 12, 2021
Previous review

Beautiful selection, hopefully it fits :) wearing it to a bridal shower

Date of experience: July 12, 2021
Utah
1 review
0 helpful votes
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Mom
July 19, 2021
Updated review

It was easy to place the order package arrived quickly

Date of experience: July 18, 2021

Thank you
July 11, 2021
Previous review

Thank you,

Date of experience: July 11, 2021
Washington
1 review
0 helpful votes
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Great quality
July 16, 2021
Updated review

Easy site to navigate and the dresses are of good quality.

Date of experience: July 16, 2021

Easy site to navigate
July 4, 2021
Previous review

Easy site to navigate

Date of experience: July 4, 2021
Idaho
1 review
0 helpful votes
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Too Much Chest
August 14, 2021
Updated review

The dress is perfect and the size I always wear…but…way too tight across my chest. Everything else is great!

Date of experience: July 15, 2021

Super easy!
July 4, 2021
Previous review

Super easy!

Date of experience: July 4, 2021
Colorado
1 review
2 helpful votes
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I received a dress that doesn't look anything like the picture. The quality was also poor. I followed their sizing chart but the dress was still way too small. The return/replacement policy is horrible. Not only do you have to pay for the return shipping yourself, they also DEDUCT the original shipping that they paid to send it to you originally. When all was said and done, I lost $18 on a $50 dress that I couldn't use just to return it. What a rip off!

Date of experience: July 1, 2021
Utah
1 review
0 helpful votes
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To make a long story short, the dress we ordered was at least 2 sizes smaller than advertised and took forever to be delivered. When we finally got the dress and it didn't fit, I emailed the company to return it, they wanted to give me a $6 refund for a $30 dress and have me keep the dress (that nobody in my house or group of friends can use). So I decided to return it. They gave me the return address, and I paid $7 to mail it back to them. When they received it, they sent me an email stating that it was received outside of the 15-day return window and now they will only refund me $16. So, I paid $37.00 for a dress that was returned for $16. What a joke! Definitely will keep my money and not buy cheap dresses from this place again.

Date of experience: June 25, 2021
Alabama
1 review
0 helpful votes
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They quality of clothes is ridiculous. Very cheaply made, sent back both items with tags & they won't refund my money. Save you money & buy else where. This company is bogus

Date of experience: June 18, 2021
Arizona
1 review
3 helpful votes
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The worst customer service
June 24, 2021

Okay so the dresses are decent quality but the shipping takes forever and if you have to return something you have to pay for the returns yourself. Two weeks after fed-ex successfully delivered my return I had yet to hear back about my refund so I emailed and got a response days later. They can't find it and somehow it's my fault. They only send one email reply a day in the early morning hours (like 3 am) and are now I won't get my refund. Totally horrid service and I will never buy from them again. Save yourself time and frustration and buy clothes somewhere else.

Date of experience: May 25, 2021