Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Petallush

Petallush

petallush.com
casual, lounge, swimwear womenAge 26-45
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop Trendy Women's Fashion at petallush. Discover the latest dresses, tops, bottoms, swimwears. Enjoy the cheap discounted prices, we ship worldwide.


petallush.com
Hong Kong
Petallush is part of Leadbon International Co., Limited
Founded in 2019
Clothing item from PetallushFashion apparel by PetallushMerchandise from Petallush clothing linePetallush fashion product

Business Highlights

General

Parent Company: Leadbon International Co., Limited
Year Founded: 2019
Target Gender: women

Shipping

Shipping Cost: $9.99
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: messenger, email
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Afterpay

How would you rate Petallush?
grey stargrey stargrey stargrey stargrey star

Petallush Reviews Summary

Petallush has garnered mixed feedback from customers, highlighting both commendable aspects and significant concerns. Many reviewers appreciate the detailed sizing information and the aesthetic quality of the garments, noting their attractiveness and affordability. However, a recurring theme is dissatisfaction with customer service, particularly regarding shipping delays, issues with product quality, and a challenging returns process. Some customers reported receiving incorrect items or experiencing difficulties in obtaining refunds. Overall, while the brand shows potential in design and affordability, substantial improvements in customer service and product consistency are necessary to enhance its reputation.

This summary is generated by AI, based on text from customer reviews

service
184
value
68
shipping
70
returns
73
quality
368

Instant Feedback

6,402 reviews

We monitor reviews for authenticity

Canada
2 reviews
0 helpful votes
Follow Rosa J.
Unfollow Rosa J.
Share Review
Report Review

Selecting your size.
July 8, 2023
Updated review

Make sure you are generous with the sizes. I measured myself and picked the right size, but I should have picked the one size up. The delivery/shipping was prompt and fast. They only forgot my apartment number on the address.

Date of experience: July 8, 2023

When I missed something it was very difficult and too...
July 28, 2023
Previous review

When I missed something it was very difficult and too a long time to find the item again.

Date of experience: June 28, 2023
Virginia
1 review
0 helpful votes
Follow Ellen Z.
Unfollow Ellen Z.
Share Review
Report Review

Despite several emails to Customer Service I have received zero updates about my order after ten days. Wry disappointing.

Date of experience: July 5, 2023
Canada
1 review
0 helpful votes
Follow Jeanette F.
Unfollow Jeanette F.
Share Review
Report Review

My items didn't fit properly, so I emailed them to return the items and they are just hanging on to my money as if it were their own. I paid over $100.00 and they said we will give you $28.00 back. I finally got them to send me back $60.00 but they would not give me back all my money. Very very bad experience. Would not recommend anyone to buy off of their website.

Date of experience: July 5, 2023
Utah
1 review
0 helpful votes
Follow Brenda Q.
Unfollow Brenda Q.
Share Review
Report Review

I have not received the dress yet.
August 2, 2023
Updated review

I have not received the dress yet.
Please check on the delivery status.

Date of experience: July 3, 2023

Great customer service
June 23, 2023
Previous review

Great customer service

Date of experience: June 23, 2023
Colorado
1 review
0 helpful votes
Follow Diana A.
Unfollow Diana A.
Share Review
Report Review

Mostly great service.
July 2, 2023
Updated review

There was a delay of a few days in tracking. It looks like it came from China which was concerning at first

Date of experience: July 2, 2023

Great sercvice
June 20, 2023
Previous review

Great sercvice

Date of experience: June 20, 2023
Nebraska
1 review
0 helpful votes
Follow Pennie M.
Unfollow Pennie M.
Share Review
Report Review

Suit
June 28, 2023

It was nice and the swimsuits are cute. It was really comfortable but the bra padding was incredibly obvious so I'm returning it.

Date of experience: June 28, 2023
New York
1 review
0 helpful votes
Follow Alyssa C.
Unfollow Alyssa C.
Share Review
Report Review

Don't buy from here!
July 28, 2023

I bought dresses off their website for my bridesmaids to wear at my wedding. They sent me a dress in the wrong color and refused to refund the dresses, even though my wedding is now only weeks away and I am loosing hundreds of dollars.

This is the worst, least understanding customer service I have ever encountered. Their dresses look cheap too.

Date of experience: June 28, 2023
North Carolina
1 review
0 helpful votes
Follow Olya E.
Unfollow Olya E.
Share Review
Report Review

Great buy!
June 27, 2023

Great experience and dresses are very comfortable and beautiful. I get compliments!

Date of experience: June 26, 2023
Ohio
1 review
0 helpful votes
Follow Deborah O.
Unfollow Deborah O.
Share Review
Report Review

Returns
July 22, 2023

I have followed the website instructions about returning an item. I have not had any response to either of the two emails I sent, per the online directions. The dress is lovely, but two sizes smaller than the size chart indicates. I don't want to pay for an item that does not fit, and am frustrated that it seems as though the company is unwilling to honour their own Return Policy.

Date of experience: June 22, 2023
South Dakota
1 review
0 helpful votes
Follow Diane O.
Unfollow Diane O.
Share Review
Report Review

Striped dreas
June 21, 2023

I plan to order more in the future. It arrived pretty quickly.

Date of experience: June 21, 2023
Georgia
1 review
0 helpful votes
Follow Allie F.
Unfollow Allie F.
Share Review
Report Review

Scam
July 20, 2023

Their product was not as pictured on the website and then when I try to return their return process is lengthy, complicated and honestly scammy. They offer you all kinds of partial refunds or store credit but won't just give you your money back. I would never work with them again and don't trust the website based on their product descriptions.

Date of experience: June 20, 2023
Canada
1 review
2 helpful votes
Follow Hillary Audrey-Sylvia J.
Unfollow Hillary Audrey-Sylvia J.
Share Review
Report Review

DAM GOOD
June 19, 2023

My newly designed dresses for any girl of any size to feel beautiful like we all are. There are a verity of generes for every girl to feel special and cute on all days. Very affordable and convenent. Perfect for all weathers and stunning for that lucky someone. Look your best with style and make them speechless.

Date of experience: June 17, 2023
California
1 review
0 helpful votes
Follow Dana B.
Unfollow Dana B.
Share Review
Report Review

Don't purchase anything from them
July 17, 2023
Updated review

I was looking for dresses to wear to a memorial service. This site popped up. I had never heard of them before so did do some research online to see if they were legit. It seemed so. I ordered on 6/8/23. Never received shipping information. I emailed them and was told it shipped on 6/11 and was given tracking information. The tracking is bogus. It hasn't been updated since 6/11 and it's now 6/17. Around 6/14 I received an email saying the product was delivered and how was my experience? I emailed them again saying I hadn't received it. They said not to worry that it was still on the way and usually takes 7-15 days. And sent the bogus tracking again. Since when does anything take that long for delivery anymore? Still waiting for the product. Also ready to send a dispute to PayPal should it not get here by the 29th. 15 days. Ridiculous.

Date of experience: June 17, 2023

Easy to navigate
June 7, 2023
Previous review

Easy to navigate.

Date of experience: June 6, 2023
Utah
1 review
0 helpful votes
Follow Danica M.
Unfollow Danica M.
Share Review
Report Review

Pretty Good
June 16, 2023
Updated review

Filters on site were great. Shipping was a bit slower than expected (2 weeks).

Date of experience: June 15, 2023

LOVE how detailed the filter options are!
June 3, 2023
Previous review

LOVE how detailed the filter options are! Just found your site and I'm in heaven! It's usually so much work to find cute, modest clothes - you just made my life so much easier! Will be back often. :)

Date of experience: June 3, 2023
Utah
1 review
0 helpful votes
Follow Ann Q.
Unfollow Ann Q.
Share Review
Report Review

Still waiting for my order
July 15, 2023
Updated review

Bad. I didn't get my order. I am still waiting and hoping.,,

Date of experience: June 15, 2023

Easy and fair price
June 5, 2023
Previous review

Easy and fair price

Date of experience: June 5, 2023
California
2 reviews
0 helpful votes
Follow Patricia W.
Unfollow Patricia W.
Share Review
Report Review

I love Petallush
June 14, 2023
Updated review

Great selection and easy app. It's really fun to see what's new on the site. The orders ship fast.

Date of experience: June 14, 2023

Easy checkout
January 14, 2023
Previous review

Easy checkout

Date of experience: January 13, 2023

Had to put in payment info twice
December 15, 2022
Previous review

Had to put in payment info twice

Date of experience: December 15, 2022

Fun and simple
December 15, 2022
Previous review

Fun and simple

Date of experience: December 15, 2022

Great selection
October 8, 2022
Previous review

Great selection

Date of experience: October 7, 2022

Such cute clothes!
August 5, 2022
Previous review

Such cute clothes!

Date of experience: August 4, 2022
New York
1 review
0 helpful votes
Follow Alena M.
Unfollow Alena M.
Share Review
Report Review

I need to return the brown dress, it's way larger than I thought

Date of experience: June 13, 2023

I don't know yet
July 1, 2023
Previous review

I don't know yet

Date of experience: May 31, 2023
North Carolina
1 review
0 helpful votes
Follow Alexis R.
Unfollow Alexis R.
Share Review
Report Review

Happy with my purchase!
June 9, 2023

Lots of pretty dresses to choose from! I am happy with the dress that I purchased!

Date of experience: June 9, 2023
Wisconsin
1 review
0 helpful votes
Follow Pattie V.
Unfollow Pattie V.
Share Review
Report Review

They do not honor their return policy. You have to send them an email and request a refund. They try to negotiate to keep product or get a credit and eventually they stop responding.

Date of experience: June 7, 2023
California
1 review
0 helpful votes
Follow Monica J.
Unfollow Monica J.
Share Review
Report Review

This was a fun way to shop. I can't wait to get the clothing. I like that it isn't polyester.now that I have the clothes, the cotton isn't high quality. I don't love them like I'd hoped.

Date of experience: June 6, 2023