Personalization MallReviews 527

I ordered a Christmas gift on Dec. 2nd. It took 10 days for a shipping label to be created. Then it was sent to Georgia and from there it went to Indiana. The address for delivery of this item is in Montana! How can this be an efficient way for an item to ship? I paid extra for postage but as it is, this item won't even make it for Christmas, if at all. I have emailed Personalization Mall with no response. Will not be ordering from this website again.

As I write this In in hold for over and hour and 20 minutes was told 30 minutes. I ordered rolling pen as a gift was told it shipped on 12/05/2020 this is Dec 17 2020 still not received. This is horrible bussiness. You can only blame cov 19 for so much people. I will never order from this place again update talked to a very helpful person they issued me a full refund.so here it is 12/23 they shipped and received yesterday after was told on 12 /17 my refund was to happen in 24 to 48 hours only to get an email 3 days later saying they found my item and would ship told them item was on longer needed as I had to go buy something else. For party now there saying I can ship back at my expense what a joke lot of wasted time to try ordering from this company

I placed an order on December 1. I was sent an email saying it had been shipped. It is now December 17 and I have not received my order. I have called and left messages and emailed them with absolutely NO response from them. When I check the tracking number, they say they have no such package. Of course my credit card has been changed and the credit card bill HAS arrived!
COSTUMER SERVICE is a JOKE! Will definitely contact BBB!

I ordered from this company before Thanksgiving. They sent a email stating that the item had been shipped but it hasn't moved since November 23. USPS still hasn't received it. I have reached out to this company 2 times now and get the same message. Since I chose economy shipping it will take 5 to 10 business days. It's been well over that. They are also using Covid as a excuse. So now I am beginning to wonder if I will ever receive it. Its a Christmas gift for my mom. Poor customer service. Don't promise something and not follow thru. I guess I am out of $65.

Do not order from this website. If there is an issue with your order there is no customer service to speak to by phone and they are extremely delayed in responding to E-mails and unempathetic to grief. My grandmother passed away recently so I ordered an ornament from them for my family members. I immediately recognized that there was an error in my confirmation email but when I emailed and called customer service they said in their voicemail message that nobody was available to take my call and disconnected me. The e-mail response I received was that they couldn't fix my order but they made sure to immediately charge my card and send to production. This was a sentimental ornament for my family. Not only would did this Company not call, e-mail, or empathize with my current grieving situation and assist with the issue... their solution? But Purchase the item AGAIN for FULL PRICE rather than fix the issue. Talk about taken advantage of the poor during an epidemic. They "immediately" send your order to production but yet they don't have immediate customer service to clear up any issues. Save your money and go to Shutterfly! They have AMAZING customer service. They gave me 100% refund before on an order and corrected my issue. I will never go to this website again. They made sure to leave the comment below for potential future customers implying and making it seem that they would assist me but DID NOT. SAVE YOUR MONEY GO TO SHUTTERFLY!

I order socks for my father for Christmas. I made sure I made my order one month before knowing, that a custom oder would take longer. I was relieved when I got my tracking number on November 30. So I knew it would be here on time. So I have been waited two weeks wondering where my shipment is. I looked up my tracking number there was nothing on the USPS website. I called the company had to wait 45 minutes to talk to anyone and they said it was lost I will not be buying anything again from this company again. Now I have to go to the stores and find something else.

On December 2nd I placed an order for a personalized child suitcase. I got an email saying it shipped on Dec 8. The tracking number did not move for days. Now the SAME tracking number pulls up as invalid with the carrier. I have called, I have emailed, and I have called the carrier. NO RESPONSE! I posted on the Personalization Mall Facebook page. NO RESPONS but they did take the time to remove my post. What are they hiding?! Making calls to the AG office since the carrier is located in my state. Maybe that will get someone's attention!

I am updating my initial review. I was initially frustrated, but once the company became aware of the problem, the responded and promptly sent my order to me. I really like this company because they have very nice products. They indicated they will be making corrections with their shipping, which will fix the problems. I have always been happy with my orders and now that the problem is solved, I will definitely continue to order from them.

Giving them a 1 only because 0 is not there. Ordered from them nov 14th. They shipped the 17th. Today is December 9th and don't have my items. They don't have the capability of u talking to anyone. They have email, blaming Covid for poor shipping. I am going to dispute tomorrow with my cc company. I have to go and purchase other gifts for people. My items have been sitting in Grapevine 12 miles from me since December 1st, I will never order from this 2nd class crap store again. I use to order all the time. I guess that have just gotten bad.