Personalization MallReviews 527

Placed an order 12/5 it was shipped 12/7. No updates since December 14th from the carrier and Christmas is a few days away. They even charged an up charge for shipping for the season. I placed another order the evening of 12/5 and while it took longer to actually ship than the 1-2 business day turnaround they claim, the recipient got their gift 3 days after it shipped. So I'm assuming my gift is lost out there somewhere with my children's faces on them. Not happy at all.
Update- thankfully I had emailed customer service the same day I wrote complaint. They responded back that the third party shipper has lost my package and they expedited another which arrived a day later-Christmas eve. I was so happy to have my gifts! However still not pleased with how photos of my kids are out there somewhere on multiple items along with my address. The person who responded on here was of no help, the original order DID NOT come before Christmas like he said it was still scheduled to do so. He said I didn't pay a shipping surcharge which it states it right on every order email during the holidays (I placed a few orders). Also said the 1-2 day turnaround was for processing only, which my things were processed made and shipped within 2 days like it said, just got lost somewhere. So not happy with customer service giving false information on here yet ended up very helpful on my email. Not sure I'll order again or not. Out of a lot of orders this was the only one that didn't make it.

I ordered various items for Christmas last week and spent pretty much all of my Christmas budget on this site. I got two emails a few days ago stating that my items were on hold, a few days later got an email that said my items were shipped, now I received an email that said it was delivered to my front porch on the 20th. I never received my package and I can't get ahold of anyone to talk to me. I understand there are issues and/or a delay with FedEx due to COVID, and I also understand that this may entirely be a mistake on FedEx's part. However, I just want to talk to someone so I can get an answer and the things I ordered. At this point, I will not have any gifts for my family on Christmas Day. I have never had any issues with this site, but I am so heartbroken right now. Someone please answers me for Pete's sake.

I was looking for some special ornaments to put on the Christmas tree. Nothing I found in the regular stores around Dallas Texas matched what I wanted. I searched online & found Personalization Mall. I found ornaments that had the look & feel of what I wanted. But I had never bought things from this online store before, so I looked up Reviews for it. Most of the reviews were terrible, but some people were absolutely happy with their orders or a bad experience made right. Anyway I took a chance. And I am pleased to say that I am delighted with my purchase of 4 beautiful ornaments & with the quick arrival time!
I made my order late in the evening on December 16th, 2020. My shipment arrived on December 19th 2020. I didn't order anything with a photo because I figured it was too close to Christmas. All words, phrases & names are correct. The fonts are pretty. The ornaments look as they appeared on the preview. And again I say that I am delighted with my order & with how fast they arrived! I would recommend this company - PersonalizationMall.com. I will also use common sense & not order something hard to make just before the holiday / someone's birthday / anniversary. I don't know about customer service, but most companies now-a-days have very few people to run customer service & it's absolutely frustrating & outrageous. Again I suggest not buying things at the last minute!
And I noticed that this company is associated with other companies such as Harry & David and 1-800 Flowers.com. I have had only good experiences with these companies & they are nationally know in the U.S.A. Plus I recognize some of the other companies names. Use common sense & do your homework, so to say when you make a purchase online. What I bought would not have broke the bank & I am pleased. I hope your shopping with them is good.

Gift did arrive eventually, it was exactly what I ordered but hopefully they made it clearer since my last review about the wait times

I've ordered 2 blanket for my parents for Christmas. I ordered on NOVEMBER 27th 2020. Got a confirmation that my order was shipped. Estimated delivery was December 11,2020. Cool. That day came and went. Went to track it and nothing. Tried to call and email the website and I got no response. On December 15th I got an update stating that on DECEMBER 7TH 2020, my order had departed from Grapevine Texas. Mind you i didnt get that update until the 15th. A WEEK AFTER IT HAD SUPPOSEDLY DEPARTED FROM TEXAS. I've tried to call and all i get is that they have high call volumes and their phones are currently off. Who does that? 100% do no reccomend this website if this is how they do business. Now I'm out of $100 and have to get my parents something else for christmas. Very dissapointed.

I placed my order on December 10th with guaranteed before Christmas delivery, it's Dec. 21st now and they still haven't even brought my package to USPS, but they were able to print the shipping label on the 11th. Not to mention I get an email everyday (including today) guaranteed Christmas delivery... if that's the case why is my package still not on the way? Terrible customer service as well I've sent 3 emails and tried calling numerous times only to hear the automated system tell me they either closed early for "extraordinary circumstances" or that they were too busy and to call back later.

First of all, i want to give 1 star only, but i decided to give 1 more star for Jeff Chun who put efforts to solve the issues (however the issues still have not ended yet...).

Nov 29, Order number: *******.

I spent $67 to order some items from this company. I planned to used these items as Christmas gifts for my family members. They gave me delivery day "December 21". However, i used their tracking numbers to check and noticed that THE ITEMS NEVER MOVED! It stays there FOREVER! I called usps and they said they never recieved the package! I called the company customer support... NO words! I emailed them... NO RESPONSE! Yesterday was December 21; i went to this website and complained, then someone replied to my message. Thanks God!

Yesterday evening, i got an email (FROM JEFF CHUN) saying that he thinks my orders have been lost by carriers, so he entered the replacement for me. Then this morning i got NEW ORDER NUMBER: *******R and FeDex Tracking number. In JEFF CHUN's email, he promised that the package would arrive on time for Christmas!
I used the FedEx tracking number to check the status. It says "lable created; delivery day December 24 by 0800 pm." Well, i really hope the package gonna be here on december 24! But i doubt it since i called FedEx and FedEx says they havent recieved the package yet as of now! Its 0500 pm! (California time), December 21, and FedEx has NOT RECEIVED THE PACKAGE. HOW IS IT POSSIBLE THEY WOULD DELIVER TO ME ON DECEMBER 24? Please, check to see the package send to FedEx yet! Please...

I've ordered my items on November 10,2020. It says ships within 2-4 business days. Today is December 21,2020. And I haven't received anything yet. Ive email them twice and no one contact me back. I'm not even getting a update on anything. I've ordered these items for Christmas gifts. I've emailed them and ask them can they refund me my money. No one cares to respond. This is ridiculous! Where's my order? Or refund? I've ordered again on November 17th and have received that order. But not November 10th order. Could someone tell me why is that?

Placed an order that supposedly shipped with no way to try it. Called customer service and the phone never rings, just tells you to try back later. Sent an email directly from their website with no response. Sent an email to them from my order confirmation and heard back about three days later. When I requested a refund after they gave me the option of reordering or getting my money back of course they didn't respond. I have never had this issue with Personalization mall before but I will definitely never order from here again!

And I have nothing to show for it. Their tracking of my parcel (it did have a PMall tracking number) has not changed for two weeks and it was supposed to be delivered almost 10 business days ago. They have not responded to any of my inquiries at all.

All Personalization Mall seems to be capable of is sending me advertisements at least daily. Unsubscribing their offers, I have learned my lesson with "Personalization" mall. They must be a charter member of the BOHICA tribe.

I only wish I had read the reviews before I ordered from this place. I emailed them that I had not received my order it was 15 days I wanted it for Christmas gifts. They emailed me back as if it was my fault because I choose economy shipping and that it takes 6 to 10 days well economy shipping is past 10 days. We are in a pandemic and people are stretching to spend money to make a bad situation better and here it is a rude don't care person behind a keyboard typing a rude unconcerned email. I advises them that I would never order from them or refer anyone. DON'T WASTE YOUR TIME AND MONEY! These reviews are legit. YOU will be disappointed.

Here's a company that offers a variety of items and they specialize in PERSONALIZATION. The irony of this is that they are a company that offers NO, ZERO, personalization to their customers! None. You can email, no response. Call, no human being OR worse - you're told the wait time is 2 HOURS. Seriously? 2 hours? They give you a tracking number that doesn't take you to the place where you can actually see what's happening. So, you take the time to key in the ridiculously long number only to learn that it shipped and it's in transit. For two weeks? My gosh, I could have driven it myself and gotten it there in a 1/4 of the time and it's half way across the United States! Serious? To add insult to injury when you email them they want you to prove you're not a robot by checking off a collection of silly boxes. Totally absurd. DO NOT GET ANYTHING FROM THESE ROBOTS. There are too many other choices in this world to settle for this kind of commerce abuse. Sign me, Once bitten, twice - shy. At least. Oh, this is hilarious - before I submit this I have to certify that these birds didn't offer me any incentive or payment from them to write this review. Oh my gosh. This takes the cake.