Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Perfume.com

Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
See all photos
How would you rate Perfume.com?
grey stargrey stargrey stargrey stargrey star

Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,300
This company responds to reviews on average within 8 days

Instant Feedback

133,291 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Rebecca N.
Unfollow Rebecca N.
Share Review
Report Review

Good
August 16, 2021
Updated review

Just look for perfume was looking for Jennifer Lopez

Date of experience: August 15, 2021

Just look for perfume
August 8, 2021
Previous review

Just look for perfume

Date of experience: August 8, 2021
Florida
1 review
0 helpful votes
Follow John D.
Unfollow John D.
Share Review
Report Review

Great ill do again. Decent price and faster delivery

Date of experience: August 15, 2021
North Carolina
2 reviews
0 helpful votes
Follow Marilyn B.
Unfollow Marilyn B.
Share Review
Report Review

I am pleased as to how soon my orders are delivered right after placing them.

Date of experience: August 15, 2021
Illinois
1 review
0 helpful votes
Follow Sandra I.
Unfollow Sandra I.
Share Review
Report Review

Good product, good service!
August 15, 2021
Updated review

Had products that I was looking for, and at a good price!

Date of experience: August 15, 2021

Had what I wanted
August 8, 2021
Previous review

Had what I wanted

Date of experience: August 8, 2021
West Virginia
3 reviews
0 helpful votes
Follow Margaret C.
Unfollow Margaret C.
Share Review
Report Review

It arrived
August 15, 2021

I ordered it and the item arrived in a reasonable length of time.

Date of experience: August 15, 2021
Texas
1 review
0 helpful votes
Follow Jennifer X.
Unfollow Jennifer X.
Share Review
Report Review

Perfection
August 15, 2021

Easy to find what I want, and always reasonable prices. Never and problems with shipping either.

Date of experience: August 15, 2021
Kentucky
1 review
0 helpful votes
Follow Alfred G.
Unfollow Alfred G.
Share Review
Report Review

Product appears different
August 15, 2021

I didn't get the exact product I ordered, but I'm excited about the one I got. It smells slightly similar to the one I ordered, and it smells great and lasts long as well.

Date of experience: August 15, 2021
New York
1 review
0 helpful votes
Follow Natasha L.
Unfollow Natasha L.
Share Review
Report Review

Great
August 15, 2021
Updated review

I love ordering from your company I even visit the stores thankyou over 20 yrs I've been a customer

Date of experience: August 15, 2021

I love ordering from your company I even visit the...
August 8, 2021
Previous review

I love ordering from your company I even visit the stores thankyou over 20 yrs I've been a customer

Date of experience: August 8, 2021
Georgia
1 review
0 helpful votes
Follow Ann P.
Unfollow Ann P.
Share Review
Report Review

Great service
August 15, 2021

Third time I have ordered from Perfume.com. Love them, good and fast service

Date of experience: August 15, 2021
Louisiana
1 review
0 helpful votes
Follow Nathan W.
Unfollow Nathan W.
Share Review
Report Review

Gracias great price
August 15, 2021
Updated review

Great job so far I like the product I got last time

Date of experience: August 14, 2021

Great job so far I like the product I got last time
November 20, 2020
Previous review

Great job so far I like the product I got last time

Date of experience: November 20, 2020
Pennsylvania
1 review
0 helpful votes
Follow Linda P.
Unfollow Linda P.
Share Review
Report Review

Very Professional
August 15, 2021

Couldnt believe how prompt it was. Wonderful. It was very easy to put through the order.

Date of experience: August 14, 2021
Pennsylvania
1 review
0 helpful votes
Follow Michael S.
Unfollow Michael S.
Share Review
Report Review

Burberry touch
August 15, 2021

Amazing experience. I would order from Perfume.com. Quick shipping.

Date of experience: August 14, 2021
Colorado
1 review
0 helpful votes
Follow Joseph L.
Unfollow Joseph L.
Share Review
Report Review

Delivery to the right address would be nice.
September 14, 2021
Updated review

Easy, Stopped doing business with Fragrance.net Never got product!

Date of experience: August 14, 2021

Easy, Stopped doing business with Fragrance.net Never...
August 8, 2021
Previous review

Easy, Stopped doing business with Fragrance.net Never got product!

Date of experience: August 7, 2021
New York
1 review
0 helpful votes
Follow Katie F.
Unfollow Katie F.
Share Review
Report Review

Love it
August 15, 2021

Great perfume at a reasonable price with super fast shipping

Date of experience: August 14, 2021
Minnesota
2 reviews
0 helpful votes
Follow Lynn P.
Unfollow Lynn P.
Share Review
Report Review

Perfume.com is awesome
August 15, 2021

Perfume.com ships your order out fast. They package your order very carefully so nothing gets broken. The perfumes I have ordered smell amazing. Thank you perfume.com

Date of experience: August 14, 2021
Virginia
1 review
0 helpful votes
Follow Deirdre L.
Unfollow Deirdre L.
Share Review
Report Review

Tiny little bottle for the price
September 13, 2021

Disappointed that's all I want to say
Ycucycuvjbkbk no xtxtzzfchcj hxgzh I
Why am I forced to put 50 characters? I'd rather not! Diiidibxj j do j

Date of experience: August 14, 2021
Texas
1 review
0 helpful votes
Follow Barbara E.
Unfollow Barbara E.
Share Review
Report Review

HAPPY HAPPY HAPPY
August 14, 2021
Updated review

Very happy with previous orders. I'm sure I will be with this one too. Wonderful product with EXTREMELY FAST DELIVERY.

Date of experience: August 14, 2021

Very happy with previous orders
August 7, 2021
Previous review

Very happy with previous orders. I'm sure I will be with this one too.

Date of experience: August 7, 2021
North Carolina
1 review
0 helpful votes
Follow Marla B.
Unfollow Marla B.
Share Review
Report Review

Great
August 14, 2021
Updated review

Great prices great prices great prices great prices great prices great prices great prices great prices great prices great prices great prices great prices great prices great prices great prices

Date of experience: August 14, 2021

Web site sits
August 28, 2021
Previous review

Web site sits

Date of experience: July 28, 2021
Maryland
2 reviews
0 helpful votes
Follow Christine G.
Unfollow Christine G.
Share Review
Report Review

Perfume heaven
August 14, 2021

Great selection and prices. Have made many purchases and never had a problem.

Date of experience: August 14, 2021
New York
1 review
0 helpful votes
Follow DAVID U.
Unfollow DAVID U.
Share Review
Report Review

Na
August 14, 2021

Everything is fine. Received product on time. Thanks.

Date of experience: August 14, 2021