Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Perfume.com

Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
See all photos
How would you rate Perfume.com?
grey stargrey stargrey stargrey stargrey star

Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,296
This company responds to reviews on average within 8 days

Instant Feedback

133,277 reviews

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
Follow Thomas Q.
Unfollow Thomas Q.
Share Review
Report Review

Good prices
November 11, 2021
Updated review

Easy to use. Good prices. They carry fragrances that are sometimes hard to find.

Date of experience: November 10, 2021

Fast service
October 25, 2021
Previous review

Overall very satisfied. Low price and good customer service.

Date of experience: October 25, 2021
New Jersey
1 review
0 helpful votes
Follow SHERYL N.
Unfollow SHERYL N.
Share Review
Report Review

Shopping experience
November 10, 2021
Updated review

Easy access with a large selection of available products.

Date of experience: November 10, 2021

Excellent experience
September 22, 2021
Previous review

Excellent experience.

Date of experience: September 22, 2021
Georgia
2 reviews
4 helpful votes
Follow Christy S.
Unfollow Christy S.
Share Review
Report Review

No problem
November 11, 2021

I ordered bvlgari and dolce and gabbana from perfume empire, great prices, fast process and delivery. I will definitely order from this site again.

Date of experience: November 10, 2021
Nevada
1 review
0 helpful votes
Follow Gale W.
Unfollow Gale W.
Share Review
Report Review

Satisfied
November 9, 2021

Easy/seamless with no confusion on the product. Will purchase again.

Date of experience: November 9, 2021
Colorado
1 review
0 helpful votes
Follow Adam U.
Unfollow Adam U.
Share Review
Report Review

Great
November 9, 2021

It was fast and easy. I've waited months for other sites to send the products

Date of experience: November 8, 2021
California
1 review
0 helpful votes
Follow Ceridwen B.
Unfollow Ceridwen B.
Share Review
Report Review

Jessica McClintock gift set
November 6, 2021

Nice and easy, good website, no problems ordering, large selection, seem like very friendly people

Date of experience: November 6, 2021
Massachusetts
1 review
0 helpful votes
Follow Victoria O.
Unfollow Victoria O.
Share Review
Report Review

Always satisfied
November 6, 2021

Quick delivery and awesome deals. Fresh smells for price!

Date of experience: November 6, 2021
Pennsylvania
1 review
0 helpful votes
Follow Irene H.
Unfollow Irene H.
Share Review
Report Review

Shi
November 6, 2021

It's easy and it comes quickly and it smells really nice and it is awfully pretty cheap

Date of experience: November 6, 2021
Minnesota
1 review
0 helpful votes
Follow Abdikadir X.
Unfollow Abdikadir X.
Share Review
Report Review

Awesome
November 6, 2021
Updated review

I like how easy it's to browse and purchase products.

Date of experience: November 6, 2021

Simple and easy to purchase products
August 12, 2021
Previous review

Simple and easy to purchase products

Date of experience: August 12, 2021
Georgia
1 review
0 helpful votes
Follow Lockett N.
Unfollow Lockett N.
Share Review
Report Review

Coach of the Day
November 6, 2021

Got the lotion for Christmas last year so the spray along with it makes it even better

Date of experience: November 5, 2021
Jamaica
1 review
0 helpful votes
Follow jodi-ann A.
Unfollow jodi-ann A.
Share Review
Report Review

Excellent
November 5, 2021

Experience has been very pleasant so far. I am very satisfied with the product quality and service. Processing and shipping is super fast and the products are amazing and authentic

Date of experience: November 4, 2021
Pennsylvania
1 review
0 helpful votes
Follow Sondra D.
Unfollow Sondra D.
Share Review
Report Review

Love it..
November 4, 2021

Love it. I can get perfume on payments whenever I need to

Date of experience: November 4, 2021
New York
2 reviews
0 helpful votes
Follow Janice X.
Unfollow Janice X.
Share Review
Report Review

"Feeling Cool in Cool Water"
November 4, 2021

The perfume brought back so many great memories. It was light and airy like a summer's breeze. The perfect perfume for any occasion. If you haven't try Cool Water please do.

Date of experience: November 4, 2021
Alaska
1 review
0 helpful votes
Follow Tawnya Q.
Unfollow Tawnya Q.
Share Review
Report Review

Fast delivery service!
November 4, 2021

My order was delivered way quicker than expected. Nice surprise to find box at my door a few days after I ordered it.

Date of experience: November 4, 2021
New York
3 reviews
0 helpful votes
Follow Hilary P.
Unfollow Hilary P.
Share Review
Report Review

Usually great value on this site
November 4, 2021
Updated review

Prices a bit misleading... I seem to remember a time when I paid less.

Date of experience: November 4, 2021

As always, fast ordering of in-stock item at a good...
December 2, 2019
Previous review

As always, fast ordering of in-stock item at a good price

Date of experience: December 2, 2019
Louisiana
2 reviews
0 helpful votes
Follow tammy U.
Unfollow tammy U.
Share Review
Report Review

Too easy
November 4, 2021

Easy to use the website. Large variety of perfumes to choose from

Date of experience: November 4, 2021
Algeria
1 review
0 helpful votes
Follow Madjid H.
Unfollow Madjid H.
Share Review
Report Review

Fishisfast look
November 4, 2021

The best way to business. Yes, you Can look for any Time. Is no problème, no plans, no lose of Mony or Time. Is good way for buyer from anyway on the world.

Date of experience: November 3, 2021
Colorado
1 review
0 helpful votes
Follow Ayanna E.
Unfollow Ayanna E.
Share Review
Report Review

Smells Amazing!
November 3, 2021

Shipping was fast and I was able to get my perfume on sale!

Date of experience: November 2, 2021
Philippines
1 review
1 helpful vote
Follow Annie Grace S.
Unfollow Annie Grace S.
Share Review
Report Review

I placed my order October 4th, and I just got it today November 3,2021.
I ordered two Lalique L'amour 100ml. When I opened the first box, it smells like alcohol and foul. And the bottle gold plated top was tarnished and it's not even full. I am so disappointed. I have even recommend this shop to my friends and workmates, and I do not know what I should tell them now.

Date of experience: November 2, 2021
Colorado
1 review
0 helpful votes
Follow Shaqia H.
Unfollow Shaqia H.
Share Review
Report Review

I still live this website
November 2, 2021
Updated review

Love shopping here with perfume.com because of the variety and fast shipping

Date of experience: November 2, 2021

Love you guys
March 24, 2021
Previous review

Love you guys

Date of experience: March 24, 2021