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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy to use. Good prices. They carry fragrances that are sometimes hard to find.
Overall very satisfied. Low price and good customer service.
Easy access with a large selection of available products.
I ordered bvlgari and dolce and gabbana from perfume empire, great prices, fast process and delivery. I will definitely order from this site again.
Nice and easy, good website, no problems ordering, large selection, seem like very friendly people
Quick delivery and awesome deals. Fresh smells for price!
I like how easy it's to browse and purchase products.
Simple and easy to purchase products
Got the lotion for Christmas last year so the spray along with it makes it even better
Experience has been very pleasant so far. I am very satisfied with the product quality and service. Processing and shipping is super fast and the products are amazing and authentic
The perfume brought back so many great memories. It was light and airy like a summer's breeze. The perfect perfume for any occasion. If you haven't try Cool Water please do.
My order was delivered way quicker than expected. Nice surprise to find box at my door a few days after I ordered it.
Prices a bit misleading... I seem to remember a time when I paid less.
As always, fast ordering of in-stock item at a good price
The best way to business. Yes, you Can look for any Time. Is no problème, no plans, no lose of Mony or Time. Is good way for buyer from anyway on the world.
Shipping was fast and I was able to get my perfume on sale!
I placed my order October 4th, and I just got it today November 3,2021.
I ordered two Lalique L'amour 100ml. When I opened the first box, it smells like alcohol and foul. And the bottle gold plated top was tarnished and it's not even full. I am so disappointed. I have even recommend this shop to my friends and workmates, and I do not know what I should tell them now.
Love shopping here with perfume.com because of the variety and fast shipping
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

