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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,290
This company responds to reviews on average within 8 days

Instant Feedback

133,258 reviews

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Pennsylvania
1 review
0 helpful votes
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Good experience with promptness and accuracy of orders in the past

Date of experience: November 19, 2021
Colorado
2 reviews
2 helpful votes
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Never Recieved my Order
December 19, 2021

Despite never getting my order, I got a notification that my package was delivered. Somewhere on your website you need to disclose that a signature is needed at time of delivery. I work doubles 6 days a week. Which makes it impossible to pick up. Apparently it is at a UPS pick up sight which further inconveniences me because I had to call them to see if they could hold it for longer than a week because I will be out of town for the week (which is what I was trying to get the scents for) and now im unable to not only use the scents i purchased but also have to go out of my way to pick them up after the events i bought them for. Will never use this site again. At this point I just want a refund.

Date of experience: November 18, 2021
Texas
1 review
0 helpful votes
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Right Fragrance
November 18, 2021

Nice to talk to a 'live' human in customer service.

Date of experience: November 18, 2021
Virginia
1 review
0 helpful votes
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For my son
November 18, 2021

I ordered it for my. Son's Christmas... I am not going to know if he will like it until Christmas... it's unlike his two favorites, so I am not sure how he will accept this cologne. Will let you know after Christmas. Gloria Estep

Date of experience: November 17, 2021
New York
1 review
0 helpful votes
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Muy satisfecha
November 18, 2021

Son una página confiable y la entrega fue a tiempo

Date of experience: November 17, 2021
Oklahoma
1 review
0 helpful votes
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Great
November 17, 2021

As ordered nothing new use it daily just ran out order again

Date of experience: November 17, 2021
Mexico
1 review
0 helpful votes
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Very good purshase experience
November 17, 2021

I have used these fragrances in the past, very comfortable with essence

Date of experience: November 16, 2021
Washington
1 review
0 helpful votes
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Love Perfume.com
November 17, 2021

Perfume.com has the fastest shipping EVER, I ordered my products and within 2 days it was at my doorstep. It might cost a couple dollars more than other discounted fragrance sites, but it's so worth it. I rather pay a little more and get my perfumes faster. They will always have my business.

Date of experience: November 16, 2021
New Hampshire
1 review
0 helpful votes
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First time ordering. Process was very easy. Now I will wait to see the quality and if I receive it in a timely fashion. So far everything looks great.

Date of experience: November 16, 2021
District of Columbia
2 reviews
0 helpful votes
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Best bergamot perfume
November 16, 2021

Your bergamot perfume just made my life happier, thank you for fast shipping in New York! Will recommend you to my sister

Date of experience: November 16, 2021
California
1 review
0 helpful votes
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Successful purchase
November 16, 2021

I think this was the best purchase I ever did online. I never thought I could choose a good perfume online without even smelling it. With the help of a qualified manager I see it is quite possible. Thank you very much.

Date of experience: November 16, 2021
Tennessee
1 review
0 helpful votes
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Awesome
November 16, 2021

It was easy to order. It did not take long to get it. That'd my experience

Date of experience: November 15, 2021
New Jersey
1 review
0 helpful votes
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Very Satisfied
November 15, 2021

I use Perfume. Com all the time. The variety is great and the orders arrive in a timely manner.

Date of experience: November 15, 2021
Florida
1 review
0 helpful votes
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Perfecto
November 13, 2021

Estuve informado sobre mi envio siempre y llego a tiempo y en perfecto estado

Date of experience: November 13, 2021
Tennessee
1 review
0 helpful votes
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Great Service
November 13, 2021

Product delivered in a timely manner could not ask for more

Date of experience: November 12, 2021
Ohio
1 review
0 helpful votes
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Perfume
November 12, 2021

Everything went good and we had no issues to report

Date of experience: November 12, 2021
New Jersey
2 reviews
0 helpful votes
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I love this company!
November 12, 2021
Updated review

I always find what I'm looking for and at the best prices! Thank you.

Date of experience: November 12, 2021

Great service..
December 16, 2020
Previous review

Great service. Wouldn't buy from anywhere else.

Date of experience: December 16, 2020

Great service..
March 18, 2020
Previous review

Great service. Wouldn't buy from anywhere else.

Date of experience: March 17, 2020
Ohio
1 review
0 helpful votes
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Amazed at the fast delivery!
November 11, 2021

Easy and fast! Much faster than other scent companies used in the past.

Date of experience: November 11, 2021
Georgia
1 review
0 helpful votes
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Great choice of perfume
November 11, 2021

Great experience
Have purchased my perfume from you several times and I am very pleased.

Date of experience: November 11, 2021
New Jersey
1 review
0 helpful votes
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Good prices
November 11, 2021
Updated review

Easy to use. Good prices. They carry fragrances that are sometimes hard to find.

Date of experience: November 10, 2021

Fast service
October 25, 2021
Previous review

Overall very satisfied. Low price and good customer service.

Date of experience: October 25, 2021