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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Good experience with promptness and accuracy of orders in the past
Despite never getting my order, I got a notification that my package was delivered. Somewhere on your website you need to disclose that a signature is needed at time of delivery. I work doubles 6 days a week. Which makes it impossible to pick up. Apparently it is at a UPS pick up sight which further inconveniences me because I had to call them to see if they could hold it for longer than a week because I will be out of town for the week (which is what I was trying to get the scents for) and now im unable to not only use the scents i purchased but also have to go out of my way to pick them up after the events i bought them for. Will never use this site again. At this point I just want a refund.
Nice to talk to a 'live' human in customer service.
I ordered it for my. Son's Christmas... I am not going to know if he will like it until Christmas... it's unlike his two favorites, so I am not sure how he will accept this cologne. Will let you know after Christmas. Gloria Estep
I have used these fragrances in the past, very comfortable with essence
Perfume.com has the fastest shipping EVER, I ordered my products and within 2 days it was at my doorstep. It might cost a couple dollars more than other discounted fragrance sites, but it's so worth it. I rather pay a little more and get my perfumes faster. They will always have my business.
First time ordering. Process was very easy. Now I will wait to see the quality and if I receive it in a timely fashion. So far everything looks great.
Your bergamot perfume just made my life happier, thank you for fast shipping in New York! Will recommend you to my sister
I think this was the best purchase I ever did online. I never thought I could choose a good perfume online without even smelling it. With the help of a qualified manager I see it is quite possible. Thank you very much.
It was easy to order. It did not take long to get it. That'd my experience
I use Perfume. Com all the time. The variety is great and the orders arrive in a timely manner.
Product delivered in a timely manner could not ask for more
Everything went good and we had no issues to report
I always find what I'm looking for and at the best prices! Thank you.
Easy and fast! Much faster than other scent companies used in the past.
Great experience
Have purchased my perfume from you several times and I am very pleased.
Easy to use. Good prices. They carry fragrances that are sometimes hard to find.
Overall very satisfied. Low price and good customer service.
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

