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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,297
This company responds to reviews on average within 8 days

Instant Feedback

133,279 reviews

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Iowa
1 review
0 helpful votes
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Chantilly & Obsession
January 6, 2022

These perfumes were full sized and delivered very quickly. The wonderful fragrances brought back great memories. Thank you - Donna

Date of experience: January 6, 2022
Illinois
3 reviews
0 helpful votes
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My favorite perfume
January 6, 2022

Order process was fast and easy, delivery was quick.

Date of experience: January 6, 2022
California
1 review
0 helpful votes
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I have used Climat since 1969. A friend brought it back for me from Thailand. I have purchased it in France, Mexico, USA and many countries in Europe over the years. I have never seen such a dramatic price increase here or anywhere. Your price, not that long ago, was in the $40+ range and now is in the $70+ range after discount. You have been my "go to" place for a long time when I needed to replenish my "back stock" of Climat, my signature fragrance. Please bring the price back in line, as it was before.

Date of experience: January 5, 2022
Oregon
1 review
0 helpful votes
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Great prices for genuine perfumes
January 4, 2022

I love getting perfumes here. They are genuine and also usually affordable. Delivery is also fast.

Date of experience: January 4, 2022
Virginia
1 review
0 helpful votes
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No scent Envy Me
February 3, 2022

No scent. Very soapy and smooth, but nothing but expensive soap. Very disappointed!

Date of experience: January 4, 2022
Armenia
1 review
1 helpful vote
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Very very bad
February 3, 2022

I tried to purchase a perfume which didn't happen. They asked the bank for an authorization code which the bank couldn't provide. I have sent several possible replies and during one week didn't get a reply. I provided a screenshot where it was visible that they have charged me, but anyway they didn't place my order. I lost my time on this website, which is not user-friendly at all, and will suggest to all my friends not to use the website ever.

Date of experience: January 4, 2022
Pennsylvania
1 review
0 helpful votes
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Fast
January 4, 2022

Awesome, fast and had what I wanted. Will visit again

Date of experience: January 4, 2022
California
1 review
0 helpful votes
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I love it
January 4, 2022

It's the best scent and stays on till the next day. The only part I didn't like is for the price I paid it was a small bottle.

Date of experience: January 3, 2022
Texas
1 review
0 helpful votes
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It not a choice that I would choose.
January 4, 2022

I love perfumes, and smelling beautiful. I think that the way a woman smells tell a lots about her.

Date of experience: January 3, 2022
Minnesota
1 review
0 helpful votes
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Good experiences with Perfume.com
January 3, 2022

Easy shopping and a lot of variety. The product was in a package that was secure and minimized breakage. The product arrived when it was scheduled to do so.

Date of experience: January 3, 2022
Ohio
1 review
0 helpful votes
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I'm very satisfied customer not only with the product but with the price also. With very good customer service.

Date of experience: January 3, 2022
Maryland
1 review
0 helpful votes
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Fast
January 3, 2022

Fast efficient service at a good price except for the smaller portioned sizes but it's at market price and you shouldn't apply as much as larger portions... jmo

Date of experience: January 3, 2022
Tennessee
1 review
0 helpful votes
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Great shopping experience!
January 3, 2022

Great shopping experience! Faster than expected delivery! No problems!

Date of experience: January 3, 2022
Texas
0 reviews
0 helpful votes
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Satisfied Customer
January 3, 2022

Fair prices, items arrived in good time. And exactly as ordered.

Date of experience: January 2, 2022
Iowa
1 review
0 helpful votes
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Speedy Shipping/Great Price
January 2, 2022

Easy to find what I'm looking for and good to get 20% discount.

Date of experience: January 2, 2022
Massachusetts
1 review
0 helpful votes
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Awesome
January 2, 2022

Great deals and fast shipping I'll never buy any of my perfumes from anywhere else

Date of experience: January 2, 2022
California
1 review
0 helpful votes
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Love it!
January 2, 2022

One of my favorite perfumes... I recommend it for everyone...

Date of experience: January 1, 2022
Kansas
1 review
2 helpful votes
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Authentic or Knock Offs
January 31, 2022

Is this Authentic or a knock Off? I bought Coach Floral from depth. Store paid 102.00 fir a 3.4 Oz bottle. Just wondering thanks for any feedback

Date of experience: January 1, 2022
Florida
2 reviews
0 helpful votes
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Great and easy transaction.
January 1, 2022

Ordering was easy. Prices were good. Received very quickly.

Date of experience: January 1, 2022
Florida
1 review
0 helpful votes
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Excellent
January 1, 2022

It's was great the prices are good and love the smell

Date of experience: January 1, 2022