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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,290
This company responds to reviews on average within 8 days

Instant Feedback

133,259 reviews

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New Jersey
1 review
0 helpful votes
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Bottega Veneta the only perfume
March 15, 2022

So Happy to wear the Perfect Perfume/scent that allows anyone who comes near... wonders what is that beatiful scent.

Date of experience: March 14, 2022
New Zealand
1 review
0 helpful votes
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It is totally frustrating when perfume.com offers great discounts when I am constantly on a waiting list. It would be more helpful to provide a date when they will be available again.

Date of experience: March 14, 2022
Minnesota
1 review
0 helpful votes
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Fragrances
March 14, 2022

Quick and easy shopping. They carry everything. Happy with experience.

Date of experience: March 14, 2022
Georgia
1 review
0 helpful votes
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Very good.
March 13, 2022

Quick and easy. No hassles. The application was not complicated. Will definitely continue to use it.

Date of experience: March 13, 2022
Pennsylvania
1 review
0 helpful votes
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Thanks
March 12, 2022

Don't know haven't try it out in public as of yet. I wrk a lot but going to my sister's wedding in 2 mo will try it out then

Date of experience: March 12, 2022
Missouri
1 review
0 helpful votes
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I Love The Perfume Samples
March 11, 2022

This is perfect, we get samples of perfume and then choose if you want to buy a large bottle

Date of experience: March 11, 2022
Texas
1 review
0 helpful votes
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I placed an order with this company and was totally disappointed when it arrived size and everything about t was just terrible. One canister was even open and it looked like someone has" sampled" it. I contacted customer service, no easy task. It took four attempts to get a label to return the"junk" they sent me. I was promised a full refund. When I looked at my credit card statement this was not the case. They have now taken advantage of me twice and I am not happy. I will never use this awful company again

Date of experience: March 10, 2022
Wisconsin
1 review
0 helpful votes
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Satisfied
March 10, 2022

Would like an option to get samples of all fragrances. There were several I wanted to try but I couldn't find a way to obtain a sample. I didn't want to blindly purchase something, put it on only to find out it was a bad mix for me. Surely there must be some way to get a small sample tube or small swipe pad of the fragrances?!

Date of experience: March 10, 2022
Missouri
2 reviews
0 helpful votes
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Cologn
March 10, 2022

Quick and easy to order and receive. Fair price for the size of the bottle.

Date of experience: March 9, 2022
New York
1 review
0 helpful votes
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Definitely one of my favorites
March 8, 2022
Updated review

I love this scent definitely going to wear this one everyday. Hope to get positive comments on the smell...

Date of experience: March 8, 2022

Was fast delivery
May 3, 2021
Previous review

Never have an issue finding what I'm looking for and ease buying and check out is A breeze thank you easy to find what I'm looking for and fast delivery

Date of experience: May 3, 2021

Never have an issue finding what I'm looking for and...
March 20, 2021
Previous review

Never have an issue finding what I'm looking for and ease buying and check out is A breeze thank you

Date of experience: March 20, 2021
Puerto Rico
1 review
0 helpful votes
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I make and order for 3 perfumes and only recived 2 I make and order for 3 perfumes and only recived 2, I make and order for 3 perfumes and only recived 2, I make and order for 3 perfumes and only recived 2

Date of experience: March 7, 2022
New Mexico
1 review
0 helpful votes
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Gift perfumes
March 6, 2022

Loved the perfumes, quick delivery. Great prices well packed.

Date of experience: March 6, 2022
Florida
1 review
0 helpful votes
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Ok
March 5, 2022

Loved the prices and the choices on the sight the only bad thing is the smell doesn't last long. I had bought coach poppy and it stayed with you all day this one fades quickly.

Date of experience: March 5, 2022
Minnesota
2 reviews
0 helpful votes
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Deep Red
March 5, 2022

I love it! It's one of my favorites! You'll have to smell it for yourself!

Date of experience: March 5, 2022
Texas
1 review
0 helpful votes
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Products were well prices and it was delivered very quickly and packed very secure

Date of experience: March 4, 2022
South Africa
1 review
0 helpful votes
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I m very disappointed I bought perfume on the 15/02/2022. My account was debited the next day. I haven't received my perfume. I wouldnt recommend anyone to buy from you guys your service sucks. At least you can give back my money if you can't give me the perfume

Date of experience: March 3, 2022
Wisconsin
1 review
0 helpful votes
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Mr Smell good
March 3, 2022
Updated review

Great service and great selection and I'm a long time cologne user

Date of experience: March 3, 2022

Mr Smell good
April 10, 2021
Previous review

Great selection and getting the newest colognes out there

Date of experience: April 10, 2021

Great selection
April 3, 2021
Previous review

Great selection

Date of experience: April 3, 2021
South Carolina
1 review
0 helpful votes
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Cool
March 3, 2022

Great. Excellent website and easy shopping experience

Date of experience: March 2, 2022
California
1 review
0 helpful votes
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I will definitely come here again. It was a pleasure.

Date of experience: February 27, 2022
Texas
1 review
0 helpful votes
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It also had a very distinct "old odor". Not the lovely fragrance of Oscar that I am use to. I really am not sure I will get much use out of it. Very runny from being frozen.

Date of experience: February 27, 2022