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Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.
The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Very well thank you very much. You guys are awesome the prices are fantastic.
It's been two weeks since I ordered a product from Perfume.com, and I want my money back. Wish I never have heard of this company.
Wonderful service, quick and efficient. Product was the real thing not a knock off!
I recently made a purchase at this store! 7pieces and only received 6.and the expensive one, that was a gift set, is the one I dint receive.the customer service who told me will contact me back after the disappointment never followed through. I just need to warn anyone, purchasing from this store, they cannot be trusted 100%
No problem ordering. I have no complaints because I was on a waiting list and they notified me when the perfume was in stock. Great follow up!
They manipulated my credit card information to process a canceled order. The order has been returned and they still keep my money. Since their actions used postal service they are guilty of federal charges.
I enjoy ordering had a little set back bulberry bottle want spray out but I love this site I will keep ordering
I am very happy I get my order in every time I will be shopping with your company!
One of my purchases was broken on the package but I've contacted a very helpful customer service representative
On time, prompt, and you delivered everything promised
Shopping is easy. Discounts are deceptive. Not a bad price
Really impressed by the quick response when I requested a return. The item I received was not the exact item I ordered (was a slightly different scent from the same product line) and I received the return authorization immediately. I ended up keeping the item because it was still a very nice scent so I canceled the return and let them know how much I appreciated the excellent customer service. The prices are great compared to the department store prices. I will buy from perfume.com again.
I guarantee you won't be disappointed. Their selection is great and the prices are reasonable. Plus, it arrived in a timely manner.
Best Perfume, EXCELLENT PRICES! Thank you. Will write another review with shipping & delivery Hoping it will be fast?.!
Great delivery time love tha packaging and the company's sales
I purchased from here for the first time. I will say the shipping was pretty quick but I ordered Replica Bubble bath and it literally has like no scent. I don't know if this was a old used bottle but u can't even smell it. I love this perfume but this was a waste of money and it's not cheap
Answer: Perfumes are authentic! I just got them and they are amazing!
Answer: They are the same absolutely the real deal otherwise they would be in trouble
Answer: I don't know, but it's a great place to buy quality perfumes at a good price!
Answer: Hello Lurita, Thank you for reaching out to Perfume.com! In order to place an order with us, please follow the below steps: Access our website www.perfume.com Browse our items and click "Add to Cart" on the desired fragrance(s) When you are done, click "Proceed to Checkout" Add shipping details, select shipping preferences and payment methods Click "Place Order" Once your order ships from our warehouse, we will email you the tracking details so you can track your package. 😊 If you have any further questions, please let me know. Happy shopping!
Answer: Hi Sherry G.! Thanks so much for your question and for being here with us! If you're looking for really good deals on the fragrances you love, you can visit Perfume.com and enroll in the promotional mailing list. By signing up you'll receive the latest promotions and discounts straight to your inbox so you never miss a great offer 💫 We hope this helps you score amazing deals on your favorite scents!
Answer: Hi Abbie! Thank you for sharing this with us. We understand how frustrating it can be when an account or order date is hard to locate, especially when you recently joined. To allow us to look into this further and assist you properly, please reach out to our support team at [email protected]. They will be happy to review your account details and help clarify the joining date or any related concerns with Perfume.com 📦 We appreciate you taking the time to reach out and look forward to assisting you!
Answer: Hi Keri! Thank you for your feedback! We see that your order was shipped on 12/18 and is currently in transit with USPS 🚚. Tracking information was sent to your email. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We truly appreciate your support and look forward to serving you again!
Answer: Hello Angela, Thank you for reaching out to us! In order to get more information on the status of your order, please contact us via email at [email protected] so we can assist you. Have a wonderful day and Happy Holidays!
Answer: Hello Sara, Thank you for reaching out to Perfume.com! Please email us directly at [email protected] for us to be able assist you with correcting the address. We'll be happy to update it for you, as long as your order has not yet shipped. We look forward to resolving this for you quickly!

