Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Perfume.com

Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
See all photos
How would you rate Perfume.com?
grey stargrey stargrey stargrey stargrey star

Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,287 reviews

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Martin D.
Unfollow Martin D.
Share Review
Report Review

Makes me want her more
May 3, 2022

Very well thank you very much. You guys are awesome the prices are fantastic.

Date of experience: May 3, 2022
GB
1 review
2 helpful votes
Follow Susan D.
Unfollow Susan D.
Share Review
Report Review

Never Received
June 2, 2022

It's been two weeks since I ordered a product from Perfume.com, and I want my money back. Wish I never have heard of this company.

Date of experience: May 3, 2022
Texas
2 reviews
0 helpful votes
Follow Raul B.
Unfollow Raul B.
Share Review
Report Review

Great products
May 2, 2022

I like your attention and delivery. The price and products are excellent.

Date of experience: May 2, 2022
GB
1 review
0 helpful votes
Follow wendy Q.
Unfollow wendy Q.
Share Review
Report Review

Great company
May 2, 2022

Great delivery time and thank you as it arrived 1 day before her birthday.

Date of experience: May 2, 2022
Michigan
1 review
0 helpful votes
Follow Carol V.
Unfollow Carol V.
Share Review
Report Review

I will shop here again
May 1, 2022

Wonderful service, quick and efficient. Product was the real thing not a knock off!

Date of experience: May 1, 2022
Qatar
1 review
2 helpful votes
Follow Diana K.
Unfollow Diana K.
Share Review
Report Review

Do not trust this store!
May 31, 2022

I recently made a purchase at this store! 7pieces and only received 6.and the expensive one, that was a gift set, is the one I dint receive.the customer service who told me will contact me back after the disappointment never followed through. I just need to warn anyone, purchasing from this store, they cannot be trusted 100%

Date of experience: May 1, 2022
New Jersey
1 review
0 helpful votes
Follow Marian R.
Unfollow Marian R.
Share Review
Report Review

Excellent service
April 29, 2022

No problem ordering. I have no complaints because I was on a waiting list and they notified me when the perfume was in stock. Great follow up!

Date of experience: April 29, 2022
Oklahoma
1 review
0 helpful votes
Follow Jan H.
Unfollow Jan H.
Share Review
Report Review

They manipulated my credit card information to process a canceled order. The order has been returned and they still keep my money. Since their actions used postal service they are guilty of federal charges.

Date of experience: April 29, 2022
Illinois
1 review
0 helpful votes
Follow Denise J.
Unfollow Denise J.
Share Review
Report Review

Great perfume
April 28, 2022

I enjoy ordering had a little set back bulberry bottle want spray out but I love this site I will keep ordering

Date of experience: April 28, 2022
Washington
1 review
0 helpful votes
Follow Judy P.
Unfollow Judy P.
Share Review
Report Review

I am very happy I get my order in every time I will be shopping with your company!

Date of experience: April 27, 2022
Illinois
1 review
0 helpful votes
Follow April C.
Unfollow April C.
Share Review
Report Review

Broken vial
April 27, 2022

One of my purchases was broken on the package but I've contacted a very helpful customer service representative

Date of experience: April 27, 2022
Illinois
1 review
0 helpful votes
Follow William O.
Unfollow William O.
Share Review
Report Review

Good Value
April 27, 2022

On time, prompt, and you delivered everything promised

Date of experience: April 27, 2022
Tennessee
1 review
0 helpful votes
Follow Daniel W.
Unfollow Daniel W.
Share Review
Report Review

On time
April 25, 2022

Came on time. What I purchased, will buy more from the company

Date of experience: April 24, 2022
Colorado
2 reviews
0 helpful votes
Follow Ronald W.
Unfollow Ronald W.
Share Review
Report Review

Good Product
April 23, 2022

Shopping is easy. Discounts are deceptive. Not a bad price

Date of experience: April 23, 2022
Arizona
1 review
0 helpful votes
Follow dawn B.
Unfollow dawn B.
Share Review
Report Review

Really impressed by the quick response when I requested a return. The item I received was not the exact item I ordered (was a slightly different scent from the same product line) and I received the return authorization immediately. I ended up keeping the item because it was still a very nice scent so I canceled the return and let them know how much I appreciated the excellent customer service. The prices are great compared to the department store prices. I will buy from perfume.com again.

Date of experience: April 22, 2022
Florida
2 reviews
0 helpful votes
Follow Regina K.
Unfollow Regina K.
Share Review
Report Review

SHOP PERFUME.COM
April 21, 2022

I guarantee you won't be disappointed. Their selection is great and the prices are reasonable. Plus, it arrived in a timely manner.

Date of experience: April 21, 2022
South Africa
1 review
0 helpful votes
Follow Yvonne B.
Unfollow Yvonne B.
Share Review
Report Review

Purchase prices
April 22, 2022

Best Perfume, EXCELLENT PRICES! Thank you. Will write another review with shipping & delivery Hoping it will be fast?.!

Date of experience: April 21, 2022
Florida
1 review
0 helpful votes
Follow Sally M.
Unfollow Sally M.
Share Review
Report Review

Easy
April 20, 2022

They had what I was looking for, their price was very reasonable, and the turn around time was great!

Date of experience: April 20, 2022
Texas
1 review
0 helpful votes
Follow Sue-Anne R.
Unfollow Sue-Anne R.
Share Review
Report Review

Happy
April 19, 2022

Great delivery time love tha packaging and the company's sales

Date of experience: April 19, 2022
California
1 review
2 helpful votes
Follow Kyesha L.
Unfollow Kyesha L.
Share Review
Report Review

Very disappointed
May 17, 2022

I purchased from here for the first time. I will say the shipping was pretty quick but I ordered Replica Bubble bath and it literally has like no scent. I don't know if this was a old used bottle but u can't even smell it. I love this perfume but this was a waste of money and it's not cheap

Date of experience: April 17, 2022