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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,289 reviews

We monitor reviews for authenticity

New Jersey
1 review
1 helpful vote
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I ordered my wife perfume for Mother's Day at 9:48 AM Wed and paid $18 for UPS Next Day (coming from 30 miles away). Did not get it until Monday after Mother's Day, refused shipment since I got something else when I found out it wasn't going to be there and they refuse to fully refund my shipping saying that timeframe for UPS Next Day is normal (UPS told me they did not even received it until 36 hours AFTER my order was placed. Refuse to let you speak to a supervisor and it is crystal clear they don't care at all.

Date of experience: May 12, 2022
Florida
1 review
0 helpful votes
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Pleasant
May 13, 2022

Great!... it's a perfect scent. Such a clean scent. Enjoy wearing it.

Date of experience: May 12, 2022
Georgia
1 review
0 helpful votes
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Almost Perfect
May 11, 2022

Great selections and fast and easy website to navigate. Very pleased.

Date of experience: May 11, 2022
Malaysia
1 review
0 helpful votes
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Poor delivery service and Gift wrap(RM15).,...,...,...

Date of experience: May 10, 2022
Illinois
2 reviews
0 helpful votes
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Perfectly
May 11, 2022

Perfectly, everyone says when meeting with friends and even strangers. A phrase that also gives me pleasure. My choice and the goods of the store Perfume. Come give joy to others. Thank you for the wonderful offers, original surprises, constant discounts and free shipping.

Date of experience: May 10, 2022
Michigan
1 review
0 helpful votes
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Perfume.com
May 10, 2022

Very happy with my purchase and fast service plus you have just about everything I want

Date of experience: May 10, 2022
Colorado
3 reviews
0 helpful votes
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Counterfeit?
June 9, 2022

Not sure some of these products are not counterfeit. I ordered a Canoe and didn't smell like Canoe at all.

Date of experience: May 9, 2022
New Mexico
1 review
0 helpful votes
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None
May 9, 2022
Updated review

It was ok a good experience I like the smell and the bottle as well

Date of experience: May 8, 2022

Very good
October 25, 2020
Previous review

Very good

Date of experience: October 25, 2020
Florida
1 review
0 helpful votes
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Obsession
May 8, 2022

Easy and found what I was searching for and a good price and free shipping.

Date of experience: May 7, 2022
Colorado
2 reviews
0 helpful votes
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Weak!
May 7, 2022

This perfume is extremely weak smelling on the skin. Not like the original Thierry Mugler perfumes, that are strong smelling.

Date of experience: May 7, 2022
Georgia
1 review
0 helpful votes
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Kinya
May 7, 2022

Great experience. Service was fast. Purchasing online was convenient and secure. Sie also give various payment options if needed.

Date of experience: May 7, 2022
Jamaica
1 review
0 helpful votes
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Was worth trying now my new fragrance spot. Definately a tremendous place with limit less variety.

Date of experience: May 6, 2022
Washington
1 review
0 helpful votes
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Perfume.com is the best!
May 6, 2022
Updated review

I couldn't find Casual in any of the department stores and I was out. Then I came across
Perfume.com and decided to give it a try. I was very happy with the ease of ordering and especially happy that it only took about 3 days to get my cologne.

Date of experience: May 5, 2022

Very quick and easy!
July 1, 2020
Previous review

Very quick and easy! And I'm getting my one of my favorite fragrances!

Date of experience: July 1, 2020
Massachusetts
1 review
0 helpful votes
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Excellent
May 5, 2022

Easy to order and was given a discount
And they let me know they had it in stock.

Date of experience: May 5, 2022
Ohio
2 reviews
0 helpful votes
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Best Smell Eeeever!
May 5, 2022

I have bought this Hot Couture perfume once in a mall in a store called perfumania and never seen it again until I found it at perfume.com! I was estatic to find it again and have purchased twice here and can tell you this is the real deal holifield!

Date of experience: May 5, 2022
DO
1 review
0 helpful votes
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Buena compra
May 5, 2022

Buena compra le recomiendo perfumes.com buen trato al cliente

Date of experience: May 5, 2022
Massachusetts
1 review
0 helpful votes
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Great
May 4, 2022
Updated review

Great selection. Easy to order.
Prices are very reasonable
I've ordered new perfumes without trying and some have become my favorites.

Date of experience: May 4, 2022

Who can't use perfume?
January 26, 2020
Previous review

Who can't use perfume?

Date of experience: January 26, 2020
Michigan
1 review
0 helpful votes
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Smooth!
May 4, 2022

From top to bottom, everything went smoothly. It was an enjoyable experience.

Date of experience: May 4, 2022
Philippines
1 review
0 helpful votes
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Great buy from this store! Affordable price for a high quality of perfumes. I wish i could purchase it againthank you!

Date of experience: May 3, 2022
Michigan
1 review
0 helpful votes
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Happy with purchase
May 4, 2022

Shopping for the item was easy the delivery was quick and the product was great I would definitely purchase something again

Date of experience: May 3, 2022