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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+137
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
698
value
3,480
shipping
3,526
quality
8,299
This company responds to reviews on average within 8 days

Instant Feedback

133,292 reviews

We monitor reviews for authenticity

Illinois
2 reviews
0 helpful votes
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Gift perfume
May 25, 2022

Will shop here again! Fast delivery and nice gift wrap-reusable gift bag.

Date of experience: May 25, 2022
Maryland
1 review
0 helpful votes
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The real deal
May 24, 2022

Easy to use. The products that I received were authentic. I have been wearing the Norrell fragrance by 5 Star for 40 years. My purchase was exactly the same fragrance, and packaging. Delivery time was 5 days from initial online order, and packaged perfectly.

Date of experience: May 24, 2022
New York
1 review
0 helpful votes
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Thank you!
May 24, 2022

I was scammed on another website for this perfume. Thank you for being legit and sending my purchase.

Date of experience: May 23, 2022
Florida
1 review
2 helpful votes
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Sad customer
June 22, 2022

Since I couldn't get any help on the phone maybe this way I will. I hate to put this here but... I received my perfume and it was empty inside of the black pouch that it comes in was drenched with my perfume Jimmy Choo I'm assuming that the factory didn't close the bottle and leaked out.

Date of experience: May 23, 2022
Georgia
1 review
0 helpful votes
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Excellent Company
May 23, 2022

Excellent - easy site navigation. Clear instructions.

Date of experience: May 23, 2022
Louisiana
1 review
0 helpful votes
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Awesome cologne for men
May 23, 2022

Very convenient and priceless. I bought this item as a Father's day gift for my son Lavoy. He loved it and he said he might wear it to work. You know a cologne like that, you wear it on different occasions. I was so happy to hear that he loved it, this made my day.

Date of experience: May 23, 2022
North Carolina
1 review
0 helpful votes
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Disappointed
May 21, 2022

Too sweet and overpowering! I like more fresh fragrances personally.

Date of experience: May 20, 2022
Philippines
1 review
0 helpful votes
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Cool Water
June 19, 2022

It took weeks before i received the item. It's ok to wait because i am excited to have this scent I am longing to have since the 90's and its justifiable delay because of the covid19. The one not acceptable to me is that the box of the cool water is not sealed with plastic which is common to all brand new perfumes. And i am not expecting that the smell of the perfume is just like detergent soap. I am very much disappointed and frustrated. I am not expecting this from your store. Sorry but I will not recommend you to others.

Date of experience: May 20, 2022
Philippines
1 review
0 helpful votes
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Charon
May 20, 2022

Hi every one i just wont two know. This things are very much costly and nice. I love two trying own!

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Date of experience: May 20, 2022
Canada
2 reviews
1 helpful vote
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Scam
June 19, 2022

I waited almost a month for some perfume. I was told 10 buisness days. I eventually asked for a refund. Use a different company.

Date of experience: May 19, 2022
Massachusetts
1 review
0 helpful votes
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Perfume.com experience
May 17, 2022

Great online shop! Amazing products, great deals and speedy shipping. I also love the payment plan options provided!

Date of experience: May 17, 2022
Colorado
1 review
0 helpful votes
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Eternity Perfume
May 17, 2022

Easy to order; Great customer service; Order received in a timely manner; will order from vendor again

Date of experience: May 17, 2022
Wisconsin
1 review
1 helpful vote
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Package tracking told me insufficient address and was returning to sender. I had to call my local post office for them to put on hold for pickup. Once I received my package I noticed Perfume.com only printed my first name, house number and city. Not at all allowing possible delivery with that info. Caused a lot of fun around/phone calls on my end which was very frustrating.

Date of experience: May 16, 2022
Indiana
1 review
0 helpful votes
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It smells great as always
May 16, 2022

I have a great experience with the customer service.

Date of experience: May 16, 2022
Thailand
1 review
0 helpful votes
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It's really good service and fast delivery. Good quality perfume as well. The price is reasonable. If you are not overseas order you pay lesser. Thailand client.

Date of experience: May 15, 2022
Sri Lanka
1 review
0 helpful votes
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Good service
May 15, 2022

I have been ordering from perfume.com regularly. The site has some perfumes that are not easily available. I am very satifsfied with the service. However, I find that the shipping rates are increasing, and free shipping is only for orders over $35. I think concessions on shipping rates should be made for regular customers.

Date of experience: May 14, 2022
Washington
1 review
0 helpful votes
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Satisfaction ok
June 13, 2022

Was a little disappointed that I didn't receive as much discount as was advertised... was less than I expected. Was pleased with no shipping cost and the fast delivery time

Date of experience: May 14, 2022
Washington
1 review
0 helpful votes
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Frequent flyer
May 14, 2022

I LOVE fragrances! Have used this site numerous times, never had a problem with the product until this one…Let them know and I was able to return product. Easy!

Date of experience: May 14, 2022
New York
1 review
0 helpful votes
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5,
May 14, 2022

Satisfied, will order again. Women perfume.com. Thanks.

Date of experience: May 13, 2022
Virginia
3 reviews
0 helpful votes
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Purchase of Dior Sauvage
May 13, 2022

Perfume. Coms website is very straightforward. It's easy to find what you want and you are able to check out with ease.

Date of experience: May 12, 2022