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Perfume.com

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Check out America? ۪s leading online store for discount fragrances and discount perfumes for great deals as well as perfume reviews, samples, and more.


perfume.com
Founded in 2003
sarasota, fl, United States
+138
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Perfume.com Reviews Summary

The company enjoys a generally favorable reputation for its extensive selection of fragrances at competitive prices, with many customers expressing satisfaction with product quality and fast shipping. However, significant concerns arise regarding customer service, particularly in handling order discrepancies and returns, which have left some customers feeling frustrated and unsupported. Common complaints include difficulties in reaching customer service representatives and unresolved issues with incorrect or damaged items. Overall, while the company is appreciated for its product offerings, enhancing customer service responsiveness could significantly improve the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
699
value
3,482
shipping
3,527
quality
8,303
This company responds to reviews on average within 8 days

Instant Feedback

133,300 reviews

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New York
1 review
0 helpful votes
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Love it
June 28, 2022

It was Quick and easy to place my order I also receive my fragrance of the month within 3 days that was super exciting see as the shipping was free.

Date of experience: June 27, 2022
New Mexico
1 review
0 helpful votes
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Very pleased
June 28, 2022

Quick, easy, arrived within 2 days and even got a discount!

Date of experience: June 27, 2022
Ohio
2 reviews
0 helpful votes
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Poor
July 28, 2022

Unsatisfying... Why not cancelled the order if the product was not available?

Date of experience: June 27, 2022
Minnesota
1 review
0 helpful votes
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Love my vivala juicy my happy but the jlo did not smell the same :/ now im lookin for a new scent i wish u guys did a bunch of samples for like 5$ so i could know if i wanted to spend 50$ on a bottle of purfume and like or not like it.

Date of experience: June 27, 2022
New Hampshire
4 reviews
0 helpful votes
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Easy shopping site, prices are reasonable excellent coupons.

Date of experience: June 27, 2022

Love the coupons
January 27, 2020
Previous review

Love the coupons. Great perfume sites

Date of experience: January 27, 2020
Texas
1 review
0 helpful votes
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Delivery
June 27, 2022

Excellent packaging it arrived in great condition I love this perfume!

Date of experience: June 26, 2022
Georgia
2 reviews
0 helpful votes
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Satisfied customer
June 25, 2022

Always prompt shipping which is very nice!
I have not had a bad experience with this company.
Thanks for that!

Date of experience: June 25, 2022
Arizona
1 review
0 helpful votes
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Convenient and Consistent
June 25, 2022

While shelves are still hit & miss on inventory, you can get your favorites here in a timely manner.

Date of experience: June 25, 2022
Croatia
1 review
0 helpful votes
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Great purchase!
June 24, 2022

Easy to navigate through web page, good price of perfumes and fast shipping

Date of experience: June 24, 2022
Indiana
1 review
0 helpful votes
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Fantastic fragrance
June 23, 2022

My husband likes Mont-blanc brand a lot, we've been having this brand for years and years.

Date of experience: June 23, 2022
Texas
1 review
0 helpful votes
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Excellent service
June 24, 2022

I received my package within the time frame they told me. Package by it came in today was excellent.

Date of experience: June 23, 2022
Malaysia
1 review
0 helpful votes
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Bad experience
July 23, 2022

I bought SO YOU the smell did not last half a day. Is it not genuine?! And the original "Bar Reading" have been cut off and placed sticker Bar Reading

Date of experience: June 23, 2022
Texas
1 review
0 helpful votes
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Not satisfied
July 22, 2022

I receive this perfume and I didn't like the fragrance at all.

Date of experience: June 22, 2022
Florida
1 review
0 helpful votes
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It is the worst experience we have had in online shopping. On December 13 we should have received our order of 4 fragrances, according to Fedex they delivered it to someone who lives in my building but it never reached our hands. We immediately filed the claim and 6 months have passed, and we have not received the products or the money. They just say they have to wait for Fedex complaints and Fedex says it's been a long time. They are totally irresponsible. They kept our money and products! EYE do not be scammed

Date of experience: June 22, 2022
GB
1 review
2 helpful votes
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Not refunding
July 22, 2022

I was going to buy some perfume. Entered my card details long number. Then found it cheaper elsewhere. So I didn't complete the purchase. Had an email saying that the card had been rejected. I didn't do anything about it. Few days later it arrived. Now they've not sent a return label. I've emailed them for over a week now. My bank say ask for a refund. And so it goes on.

Date of experience: June 22, 2022
Nevada
1 review
0 helpful votes
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Satisfied customer
June 22, 2022

Received the first order in a timely manner and had no problems.

Date of experience: June 22, 2022
Philippines
1 review
0 helpful votes
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My favorite Rochas
June 23, 2022

I just recived my order. Its worth the wait. Love the scent.! I am waiting for my other order. I'm sure I will order again. Thank you very much.

Date of experience: June 22, 2022
Florida
1 review
0 helpful votes
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Distinct differences
July 21, 2022

This does not appear to be authentic Burberry! Bottle is different - fragrance is fleeting...

Date of experience: June 20, 2022
California
1 review
0 helpful votes
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Better than the first time!
June 20, 2022
Updated review

Very user friendly. Very easy and convenient ordering process.

Date of experience: June 20, 2022

Excellent site!
November 29, 2020
Previous review

Excellent site!

Date of experience: November 29, 2020
Denmark
2 reviews
0 helpful votes
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Very fast processing of the order and delivery to the transportation company. More than once I buy from this store. Great service and quality. So far, all went on five. I liked the design of the site, it is convenient and easy to choose the goods.

Date of experience: June 20, 2022